It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and st... See more
Company replied
Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and tod... See more
Company replied
What fabulous service! Neptune staff are the best. Lee looked after us today - going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair wh... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Neptune - Cheltenham
Hello Fiona, thank you for taking time to leave us the review. We are happy to hear you experienced great service and continue to add to your Neptune collection! We look forward to seeing you again in store. Best Wishes, Emma and the Cheltenham Team.
The two ladies in the Cheltenham shop…
The two ladies in the Cheltenham shop were very friendly and helpful. Also they made us a cup of tea which added to the experience
April 16, 2026
Unprompted review
Reply from Neptune - Cheltenham
Dear Ruth, we're happy to hear that the team members were friendly and helpful, and that you enjoyed the tea. Thank you for your positive feedback, we appreciate it!
All my best,
Amy at Neptune Support Office
Beautiful lampshade
The shade was delivered on time,in good condition.Beautiful quality
April 1, 2026
Reply from Neptune - Cheltenham
Dear Trish, thank you for your lovely feedback. We're so pleased to hear your lampshade arrived safely and on time, and that you’re happy with its quality. It’s always great to know our pieces are enjoyed as soon as they arrive.
All my best,
Amy at Neptune Support Office
Reply from Neptune - Cheltenham
Dear Lynn, Many thanks for taking the time to lave a review about your recent purchase with Neptune Cheltenham. Enjoy using your purchase and we look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham
Reply from Neptune - Cheltenham
Many thanks for taking the time to review your experience with Neptune Cheltenham, great to read you love the product, the store and our fabulous jute bags.... New colour out soon for the launch of Spring 26... Best wishes Lee, Store Leader Cheltenham
Neptune Kitchen and Utility Room
From the start to the finish, working with Amber, Vicki, Toby and Laura has been a pleasure. Everything went smoothly and according to plan with my new Neptune kitchen and Utility room. I am thrilled with the result. Thank you for encouraging me to go bold with the colour choices.
December 12, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Juliet, Many thanks for taking the time to write a lovely response regarding your experience with Amber and Vicki along with Toby the fitter and Laura. I will make sure the feedback is passed on to all parties, Amber will be thrilled you love the bold colour choices. Please do keep in touch with the store and should you require any further help please do get in touch. Best wishes Lee, Store Leader, Amber, Vicki and the team here at Neptune Cheltenham.
A beautiful store which gives plenty of…
A beautiful store which gives plenty of inspiration for home furnishings and decorations. Helpful staff.
November 26, 2025
Reply from Neptune - Cheltenham
Many thanks for taking the time to express your feelings about our beautiful store. I will pass on your comments to the team also. The team and I look forward to you visiting the store again in the future. Best wishes Lee, Store Leader Cheltenham.
Very helpful service
Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and today Clint and Marcin arrived with the replacement leg. Everyone has been so polite and helpful. Excellent service.
October 8, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr Buttrick, Many thanks for taking the time to feedback to Neptune Cheltenham regarding your experience recently. I'm so happy everyone was able to support you so quickly and a replacement was sent out. I will feedback that the delivery team were polite and helpful and you were happy with the end result and experience. I look forward to seeing you in store again soon. Best wishes Lee, Store Leader Cheltenham.
Cheltenham shop and delivery service
The service in the Cheltenham shop over a few weeks of decision making was excellent.
Once decided on purchases the delivery of my console, by Clint and Marcin, was faultless. Polite, efficient, punctual and helpful. Thank you Neptune. Delighted with the furniture and pots I have bought.
October 1, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Susan, Many thanks for taking the time to feedback. Its fantastic to read such a positive review regarding your experience with Neptune Cheltenham and our delivery team. I hope your enjoyment of your Frome console table and accessories continues for years to come.
We very much look forward to you visiting the store again in the future.
Best wishes Lee, Store Leader and the team at Cheltenham.
Stunning!
Stunning! 🤩 excellent quality and it was on sale. I am really happy with my purchase.
September 18, 2025
Reply from Neptune - Cheltenham
Hello Barbara, we are glad to hear you are happy with your purchase. Thank you for shopping with us and we look forward to seeing you again soon. Best Wishes Lee, Emma and Team Cheltenham.
Quick delivery and great quality
Picked up a sample tin of the new Polenta paint in store and next day ordered 3 tins (2.5ltrs) which were delivered to home address in less than 3 days. The paint is excellent quality and highly rated by decorator. The colour is great too in hall and stairway.
July 25, 2025
Reply from Neptune - Cheltenham
Hello Belinda, thank you for taking the time to leave a review for us. Great that we could help you with your paint order and you love the colour! We look forward to seeing you again in store. Best Wishes, The Cheltenham Team.
A 5 STAR service from Ant and Jason who…
A 5 STAR service from Ant and Jason who did a splendid job installing our Neptune bed and were courteous and considerate at all times!
July 17, 2025
Unprompted review
Reply from Neptune - Cheltenham
Hello John, we are so pleased the delivery of your Walton bed went well and you were happy with the premium delivery service provided. Thank you for your review and we hope to see you again soon. Best Wishes, Emma, Lee and the Cheltenham team.
Neptune is a fantastic company to deal…
Neptune is a fantastic company to deal with
Their staff are all so helpful
Such good quality furniture too!
Jackie
Stratford upon Avon
July 2, 2025
Reply from Neptune - Cheltenham
Dear Jackie, Many thanks for taking the time to write about your experience with Neptune and particularly the Cheltenham branch. Great to hear the team here were super helpful we do pride ourselves on this. Our furniture is designed to last 100 years so also good to hear you like the quality of the product also. Thank you again and we look forward to seeing you again in store very soon. Enjoy your dining chairs... Best wishes Lee, Store Leader Cheltenham.
Reply from Neptune - Cheltenham
Many thanks for taking the time to leave a review. Great that we could help with your paint order and if you need anything in the future just pop in or call the store and we can help with a new order. Best wishes Lee, Store Leader Cheltenham
Reply from Neptune - Cheltenham
We appreciate your kind words! We're thrilled you enjoyed our service and furniture.
Beautiful product
Beautiful product, as always. The delivery guys are always utterly charming and take such care.
May 7, 2025
Reply from Neptune - Cheltenham
Dear Emma, Many thanks for taking the time to review your recent experience with Neptune Cheltenham. The Edinburgh console and Somerton basket are such lovely pieces and you've chosen well. I will pass on your feedback about delivery to the team in dispatch. Look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham.
This was my second Neptune kitchen.From…
This was my second Neptune kitchen.From the moment I made contact with Amber I felt could work with her ,she was patient and considerate ,nothing was too much trouble.Building delays made timing difficult but the installation process handled by Vicki was well executed and showing concerns that the product would be delivered when the house was in the right state to receive its new kitchen.when it came to fitting Toby and Laura made sure a great job was achieved .Well done to the whole team .Thank you Chris Haley
March 3, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Mr Haley, Many thanks for taking the time to write such positive feedback about Amber, Vicki, Toby and your experience with Neptune Cheltenham. I will make sure the feedback is passed on to all parties. I know Amber has enjoyed working on your project and I'm glad she was able to meet the brief and produce a second Neptune kitchen for you. With the whole process its important that we deliver the kitchen at the right time when everything is in place so to minimise any issues that may arise and Vicki is great at managing timeframes. Finally Toby is a great fitter with an eye for detail and excellence. Many thanks again from myself, Amber, Vicky and Toby for your custom and I look forward to seeing you in store in the future. Best wishes Lee, Store Leader Cheltenham.
Neptune Cheltenham
Joy was super helpful and knowledgeable about the Isoguard I needed for my garden table. She explained exactly how to use the product which I really appreciated and explained all the stages. Great service, helpful and super friendly.
April 26, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Sarah, Fantastic to read such a positive review of your experience with the Cheltenham store. I will make sure to pass on the feedback to Joy when I next see her. The Isoguard is such a great product but can be daunting to use when really it isn't... I'm glad Joy was able to help and she is such an expert with this product as well, so you spoke to the right person. Many thanks again, Lee, Store Leader Cheltenham
Quick order
Quick order , perfect delivery , beautifully packaged particularly being paint !!
April 23, 2025
Reply from Neptune - Cheltenham
Many thanks for sharing your experience with us, glad to read everything was as expected. I hope the Clove paint looks fabulous once applied. Best wishes Lee, Store Leader Cheltenham Store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.