It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... See more
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What a wonderful afternoon we had , Becky was an absolute delight , not only cooking and teaching us about some delicious recipes, ( that we could also eat ) but also sharing all her extra tips and st... See more
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Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and tod... See more
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What fabulous service! Neptune staff are the best. Lee looked after us today - going above and beyond what is already a brilliant company. He looked after us by sourcing a discontinued Casper chair wh... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Cheltenham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, United Kingdom
- 01242 330420
4.9
Excellent
194 reviews
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Favourite home shop
Excellent! Very friendly staff in Cheltenham who went above and beyond to help with decision making. Chairs arrived quickly and are beautiful.
March 19, 2025
Reply from Neptune - Cheltenham
Dear Mandy, I'm so glad to hear your chairs arrived and your happy with the results. It was a pleasure to help with the decision making and that's what we are here for. I look forward to seeing you and your husband in store soon. If you require any further assistance just ask. Best Wishes Lee, Store Leader Cheltenham and Team.
Excellent delivery by Josh and Alfi
Excellent delivery by Josh and Alfi, they took great care in assembling my new dining table and were polite and professional.
March 19, 2025
Unprompted review
Reply from Neptune - Cheltenham
Many thanks for taking the time to review your experience with Neptune. I'm glad to read that the dining table was delivered and assembled correctly and the experience was as expected. I will pass on your feedback to the delivery team of Josh and Alfi, so they are aware of the great job they did. Many thanks again for your customer, best wishes Lee, Store Leader Cheltenham
Shopping as it should be
My wife and I recently made a special trip to the Neptune store in Cheltenham to try out some patio furniture which we had seen on their website. We were not disappointed, either by the furniture or by the care and attention shown to us by Joy, who guided us through the entire process from start to finish. We never felt pressured or in any hurry, and in the end, we were so pleased to have found a set of furniture which looks beautiful and which suited our needs perfectly. We would whole heartedly recommend Neptune, and in particular the wonderful Cheltenham store and equally wonderful Joy for making the whole experience so effortless and enjoyable.
March 15, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Benedict, many thanks for taking the time to review your experience with Neptune Cheltenham and especially Joy on Saturday. I will pass the review on to Joy and make sure she is rewarded for her efforts with you and your wife. Its always great to read such fantastic feedback, this all comes naturally to Joy so I'm not surprised by your time in store. To end you have picked some really nice garden furniture which you will love and enjoy for some years to come. Best wishes and thank you again, Lee, Store Leader, Joy and the Cheltenham Team.
Reply from Neptune - Cheltenham
Dear David, your feedback is greatly appreciated, glad it fits well in your house. Look forward to seeing you again soon in store. Best wishes Lee, Store Leader, Cheltenham Store.
Neptune Holborn Sideboard
Neptune supplied a lovely quality Holborn Sideboard. Their after sales customer service is the best I have experienced. They are committed to excellent customer values and exceeded our expectations with their quality products and service.
March 12, 2025
Unprompted review
Reply from Neptune - Cheltenham
Dear Russell, Many thanks for taking the time to write about your experience with Neptune Cheltenham and Peter from Swindon. Glad you've loved your Holburn dresser, its such a lovely piece as described. Here at Neptune we very much pride ourselves on the whole service and we aim high when it comes to this. As I've always said if you need anything just ask. Hopefully see you in store soon. Best wishes Lee, Store Leader Cheltenham
Love the rooms decorated with Neptune…
Love the rooms decorated with Neptune paint. Excellent coverage & fabulous colours.
March 3, 2025
Reply from Neptune - Cheltenham
Dear Sue, many thanks for taking the time to review your experience with Neptune paint purchased through the Cheltenham store. Its great to read you experienced the fantastic coverage and effect of our paint, just how we like it here in store. I hope you continue to enjoy looking at the finish and the atmosphere it creates to your lovely home. Best wishes Lee, Store Leader, Neptune Cheltenham
Bathroom sink cabinet and taps
This arrived at our house last week and our plumber was contracted to fit.
The job is done but there was a problem with the tap fittings and our plumber had to go out and get some replacements.The flexible hoses were the problem. They were too long to use in figure 1 and not long enough in figure2 when used with the marble top on the Chichester unit. This meant it was not the easy job for the plumber and this needs to be addressed in design for fitting.
February 26, 2025
Reply from Neptune - Cheltenham
Dear Anne, Many thanks for your review on the Chichester washstand you purchased from store. I'm sorry to hear the fitting of this was a little more problematic that expected for you and the plumber. I will pass your feedback on to our design team. I've worked for Neptune for over 5 years and not experienced this problem before when a customer has purchased this item so thank you for letting us know. I'm also sorry it led to a 4 star review as we here at Neptune Cheltenham pride ourselves on aiming for 5 stars. I hope you enjoy using the washstand and if you need any further assistance with anything please do get in touch. Best wishes Lee, Store Leader Cheltenham
Wonderful service and delivery
Excellent and very helpful designer in Cheltenham store which we conducted by emails. I was undecided on paint colour for my Henley tv cabinet but the one I eventually choose is perfect and I am just thrilled with this beautifully made piece of furniture so right for my room.
The delivery drivers were courteous, efficient and very helpful, and arrived early which was great.
I have a chest of drawers on order which is coming beginning of March so I am confident the standard will be as high.
February 5, 2025
Unprompted review
Reply from Neptune - Cheltenham
Many thanks for taking the time to review your experience with Neptune and Amber our designer here at store. Amber will be frilled that you love the end result and I will pass the feedback on to her.
Not long to wait until March and your chest of draws, as the months seem to be flying by this year already.
Best wishes and thanks again, Lee Store Leader and Amber, Designer Cheltenham.
All delivered and assembled on timr
February 5, 2025
Reply from Neptune - Cheltenham
Dear Mr Robson, Many thanks for taking the time to feedback on your experience with Neptune Cheltenham and the fitting of your large Chawton and Pembroke pieces. I will feedback to Joy about your experience and pass on your thanks to Toby the fitter. I hope you and your wife continue to enjoy your Neptune fitted furniture over the coming months and years. Best wishes Lee, Store Leader Cheltenham, Joy Home Specialist and Toby our fitter.
Reply from Neptune - Cheltenham
Dear Mark, Thank you for sharing your feedback regarding your recent experience with Neptune. Great to read it summed up in two words, that's what we aim for. I hope you enjoy your mirror and we look forward to seeing you in store some time soon. Best wishes Lee, Store Leader Neptune, Cheltenham.
Great quality and customer service from…
Great quality and customer service from Cheltenham Neptune as always. Just love Neptune for beautifully made furniture which looks amazing and a bit different. Love the Rupert stool and modern 4 poster bed!
January 3, 2025
Reply from Neptune - Cheltenham
Many thanks as always for your continued loyalty to the brand of Neptune and our store here in Cheltenham. Its always a pleasure to see you in store and help with your purchases. Best wishes Lee and Team Cheltenham.
Everything worked as planned
Everything worked as planned. Product arrived in store in perfect condition. Sales lady was lovely.
December 19, 2024
Reply from Neptune - Cheltenham
Hi David, Many thanks for taking the time to feedback your experience with Neptune Cheltenham, sorry I wasn't around on the day of collection to meet you and put a face to the phone call we had. I hope the gift of the print was well received by the recipient. The print chosen is really nice and a classic Neptune piece. Anyway many thanks again, I hope you have a nice Christmas and New Year. Best wishes Lee, Store Leader and the team at Cheltenham.
Efficient Service
The ladies at your Cheltenham store were very helpful and nothing was too much trouble for them. I purchased candles in store but had two large trifle bowls ordered on line. The items arrived two days later - a very efficient service!
October 24, 2024
Reply from Neptune - Cheltenham
Dear Sandra, many thanks for taking the time to review your experience with the ladies at Neptune Cheltenham. Its always nice to read a customers satisfaction with the experience they received. I will make sure they hear the feedback given. Best wishes Lee, Store Leader Cheltenham.
Very efficient service
Very efficient service, staff were friendly and very helpful. Staff phoned to tell me of delivery date and the driver phoned 30 mins beforehand and unpacked the furniture and took away all the cardboard.
October 23, 2024
Reply from Neptune - Cheltenham
Hello Eileen, thank you for your review. We are happy to hear you had a great experience with our in store and delivery teams. We hope you enjoy your coffee table and look forward to seeing you again soon. Best Wishes, the Cheltenham Team.
Absolutely loved the Cheltenham…
Absolutely loved the Cheltenham showroom!
The chairs we ordered are just what we needed and of a very high quality - very pleased.
October 9, 2024
Reply from Neptune - Cheltenham
Hello Trevor, Thank you so much for your review of our store and service. We always strive to wow our customers! We hope to see you back in store soon. Best Wishes Team Cheltenham
Great service in the Cheltenham store
Great service in the Cheltenham store, super quick delivery and a fantastic product.
October 13, 2024
Reply from Neptune - Cheltenham
Dear Sarah, Many thanks for your kind words, so thrilled to read we ticked so many boxes with great service, speedy delivery and most important of all fantastic product. Myself and the team look forward to seeing you again in store soon. Best wishes Lee, and Team Cheltenham
Lovely shopping experience- very…
Lovely shopping experience- very helpful staff - shame no car parking
October 18, 2024
Reply from Neptune - Cheltenham
Dear Janet, Many thanks for taking the time to review your recent lovely shopping experience at the Cheltenham Neptune Store. Glad to hear the staff were very helpful, I will make sure this positive feedback is past on to them. I completely agree with you about the parking, it is a shame for everyone however there is a pay and display carpark a short walk away which helps in a way. Best wishes Lee, Store Leader
Great store staff, head office not so…
Ordered a console table from Neptune Cheltenham. Firstly, the team at the Cheltenham branch really are fantastic. The item was out of stock with a six week lead time, and they kept us constantly updated so a huge thank you to them.
However, the experience with the delivery side was quite the opposite. The six weeks became eight weeks (due to import problems) and then a long back log of deliveries meant we finally got the item ten weeks after order. In itself, not the end of the world but trying to book the delivery was so stressful. We said when it was ordered that we couldn’t do Wednesdays. Lo and behold, we were told that they could only deliver on a Wednesday. Round and round we went until finally, two weeks later, they agreed to a Monday. To be fair, even the store seemed bemused and did offer to accept delivery at the store and deliver from there, but it was a far more painful experience than we have had from Oka who just seem to get customer service right. Probably why they got the bulk of our spend on the house renovation. It’s a shame because we really want to like Neptune more… love the stores… but it’s just feels it needs to up its game to match the premium prices.
October 14, 2024
Reply from Neptune - Cheltenham
Dear James, Many thanks for your time and the feedback you have written. Completely understand your frustrations and the fact our Neptune delivery service hasn't quite gone to plan and met your expectation, this isn't the norm and from the other reviews on here people will be able to see that. Sadly we do only deliver to your area on a Wednesday however exceptions can be made and we at Neptune should have looked at this more closely and found an answer in a timely manner. Such a shame that the end of the journey experience put pay to all the hard work that the store in Cheltenham had gone to, but understand the score of three stars as its a whole journey from store to delivery. Hopefully in the future maybe you'll return to Neptune and have a better full round experience. Thank you again for your custom best wishes Lee, Store Leader Cheltenham. P.S. I will make sure your feedback is fully understood and past on to the operations team at Neptune.
Always great service from Neptune…
Always great service from Neptune Cheltenham, but especially so this time, Joy was so helpful with my order over the phone. Delighted with my purchase of Bowsley dessert plates, and the sweet bonbon bowl, love my free fig candle too of course!
October 1, 2024
Reply from Neptune - Cheltenham
Dear Claire, Many thanks for your kind words. Joy and the team work very hard to make sure the experience is second to none. I will make sure the feedback is seen by Joy. Look forward to seeing you in store soon.
Best Wishes Lee, Store Leader Cheltenham
Superb…
Superb service from the Cheltenham store. Beautiful wall lights that arrived 3 weeks earlier than expected thanks to the helpful staff (Joy) at the store. Will definitely be shopping with them again.
September 27, 2024
Unprompted review
Reply from Neptune - Cheltenham
Many thanks for such a positive review, we aim to please. I will make sure Joy sees the feedback and your comments. I hope the lights look great on the wall and we look forward to seeing you again in store very soon. All the best, Lee, Store Leader Cheltenham and Joy and team.
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