Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... See more
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We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... See more
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... See more
Company replied
We visited the Chester store on Tuesday to look at garden furniture and had excellent customer service from India, thank you! 😊
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Chester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, United Kingdom
- 01244 478 777
4.9
Excellent
156 reviews
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Very helpful and friendly staff
Very helpful and friendly staff and a beautiful showroom. Even though I have not bought any large pieces of furniture, I am delighted with all of the items I have purchased.
July 9, 2021
Reply from Neptune - Chester
Thank you very much for the lovely review Margaret, we hope to see you again in store soon. Joe
Quality issue
We ordered our premium product back in early February and when they arrived in the UK we found out that the foam inside was not to the standard we purchased. This has put a further delay on my chairs arriving. This is an absolute joke for the money that we paid.
I can say that the staff at Neptune are lovely and the products are of good quality when arrive as they should.
June 19, 2021
Reply from Neptune - Chester
Hello Sharon, I am so sorry about the issues with your chairs, but hope that now they have arrived you are enjoying them, if we can help with anything else please give the store a call on 01244 478777. Joe
Reply from Neptune - Chester
Thank you very much for your 5 star review Alan, we look forward to seeing you again soon. Joe and the Chester Team
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and a pleasure to visit the showroom.
May 20, 2021
Reply from Neptune - Chester
Thank you very much for the 5 star review it means a lot to us in the store and we hope to see you again soon. Joe
I ordered new garden furniture in jan…
I ordered new garden furniture in jan with 8
Week delivery time. It was delayed slightly but the team communicated every step .
Delivery slot notified and was met great communication.
The delivery guys were fantastic unwrapped and took away all packaging
The furniture is beautiful.
April 27, 2021
Reply from Neptune - Chester
Thank you very much for giving us a 5 star review, it means a lot to us all in the Chester store. I hope you enjoy the garden furniture and fingers crossed for plenty of sunshine in the coming months. Joe
Very slow delivery
Very slow delivery. We ordered the sofa in August and received it end of Jan. Lovely product but all our deliveries recently have been very slow.
April 13, 2021
Reply from Neptune - Chester
Hello thank you for your review, I understand your frustration with the delays on products recently and this is something that Neptune are fighting to improve, If there is anything else you would like help with please give me a call in store on 01244478777 or on my email joe@neptunechester.com. Joe
No communication over delays
Over 2 months delay on lights due to Covid and Brexit. Understandable. I had to enquire as to their whereabouts rather than the store be proactive in letting me know. I was then given a date and told I could just turn up to collect. Thankfully I didn’t as upon finally answering the phone they had not been sent by Head Office. Whilst all this is out of the Store’s hands, I felt the apology was thin and ‘someone else’s fault’ rather than being the Face of the Brand and taking some ownership of lack of communication.
April 7, 2021
Reply from Neptune - Chester
Hi I am really sorry for the experience you have had with us at Neptune Chester, we have had difficulties with delays but agree our communication should have been better on this. I hope however you are enjoying the lights and are as you expected. If you need anything else please do not hesitate to contact us in store or by email joe@neptunechester.com. Joe
Reply from Neptune - Chester
Hello Rosemarie, thank you very much for the 5 star review, I hope you enjoy the paint and had a lovely Easter weekend, Joe
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