Debbie who was our interior designer was just fantastic, she took great care in coming up with a wonderful scheme for our sitting room. Can’t recommend her and the team at Neptune enough, fabulous sta... See more
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Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... See more
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Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... See more
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I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I always get such a warm welcome
I always get such a warm welcome, the staff are so friendly and helpful.
June 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fabulous staff and Fabulous furniture
Debbie who was our interior designer was just fantastic, she took great care in coming up with a wonderful scheme for our sitting room. Can’t recommend her and the team at Neptune enough, fabulous staff and fabulous furniture!
May 20, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning Emma,
We're so glad to hear our designer Debbie created a wonderful scheme for your sitting room. It's fantastic to know you appreciate our team and furniture. Thank you for your kind words!
Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader
Josh and Alfie from Neptune
Josh and Alfie were her on time, really polite and warm characters who installed everything and peft with the packaging. Lovely experience
May 19, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning,
We are so glad to hear you had such a lovely experience! We appreciate your kind words about our team and service.
Warmest regards
Charlene
Store Leader
Alfi and Josh delivered a coffee table…
Alfi and Josh delivered a coffee table to us. They were smart, friendly and professional. They made sure the item was centred properly in the room and tidied away the packaging which they took with them. A speedy, efficient service.
April 30, 2026
Unprompted review
Reply from Neptune - Colchester
Dear Sarah, thank you for your review, we really appreciate your kind words on the service Alfi and Josh provided during delivery and hope you are loving your new coffee table!
All my best,
Amy at Neptune Support Office
Our dresser arrived a day earlier than…
Our dresser arrived a day earlier than expected, but not a problem!! We are very pleased with the dresser.
Your delivery personnel - Callum and Stilyan -were polite and helpful, and everything is to our satisfaction.
Peter Mamelok
April 7, 2026
Unprompted review
Reply from Neptune - Colchester
Thank you for your kind feedback, Peter. We’re delighted to hear your dresser arrived safely and that you’re so pleased with it. It’s great to know Callum and Stilyan were polite and helpful, and ensured everything was left exactly as it should be.
All my best,
Amy at Neptune Support Office
The greeting as soon as you step…
The greeting as soon as you step through the door, by cheery happy staff. The products are impeccable and room sets and styling are inspiring, I wanted to buy everything!
But the personality of it, your made to feel as if that store is solely for you. I was introduced to all the staff is was fab. Unlike any experience I’ve had before where staff really couldn’t give a jot!
Well done Neptune, totally looking forward to my nxt visit.
April 2, 2026
Unprompted review
Reply from Neptune - Colchester
Dear Joanne, thank you for your wonderful feedback. We’re so pleased to hear you felt so warmly welcomed from the moment you arrived and enjoyed exploring the store and room sets. It’s lovely to know the team made you feel looked after and that the experience stood out so positively for you.
We really appreciate your kind words and look forward to seeing you again soon.
All my best,
Amy at Neptune Support Office
Neptune delivery drivers Sean and Josh…
Neptune delivery drivers Sean and Josh were very efficient and personable.
They assembled the furniture and took it upstairs without any problems.
A great delivery team.
March 31, 2026
Unprompted review
Reply from Neptune - Colchester
Thank you for your kind feedback. We're so pleased to hear Sean and Josh made the delivery such a smooth and positive experience. It’s great to know everything was handled efficiently and with care.
All my best,
Amy at Neptune Support Office
A visit to Neptune in Colchester is…sheer delight!
A visit to Neptune in Colchester is always worthwhile. The staff are always friendly, informative and helpful. Even if you just want ideas on colour schemes or ideas on placing furniture in you own home they are happy to spend the time to listen.
March 10, 2026
Thankyou
Thankyou to all the staff at Colchester, for reporting a small issue we had. Thankyou especially to Sean and Josh who helped with the problem we were not able to figure out, with the shelves, and in no time sorted it for us.
March 3, 2026
Unprompted review
Great Service
Delivery was on time and the guys were super polite. André unpacked and checked the product before taking away the packaging.
February 20, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning Laura,
We're happy to hear that the delivery was on time and that our team was polite and helpful! Thank you for your positive feedback and for taking the time to share.
Warmest regards
Charlene
Store Leader
Neptune delivery service
Andre & Liam delivered my furniture with great care & carried the chairs upstairs without question. Telephoned ahead of delivery which is very helpful.
February 19, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning Jose,
We appreciate your feedback! We're happy to hear that the delivery team was careful and accommodating, and that you found the advance call helpful.
Have a lovely day.
Warmest Regards
Charlene
Store Leader
The boys came in and took great care to…
The boys came in and took great care to deliver my table .
Great service!
February 18, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning Elif,
We're happy to hear that our team provided such great service and carefully delivered your table! Thank you for your positive feedback.
Warmest regards
Charlene
Design Service
Wow! What can we say. The first moment we stepped into Neptune we knew we had found the right place to furnish our new home. Meeting with Debbie for the first time was an absolute pleasure. Debbie listened to both our likes and dislikes to come up with the most beautiful design of our new build. Debbie kept us updated and informed of delivery dates on a regular basis. On the day of the delivery the whole team were exceptional. Debbie and Charlene worked tirelessly to transform our house into the most beautiful home. They could not have been more helpful. Debbie is so kind and takes a real interest in your project. Very talented and clearly passionate about her work. The staff are all so friendly and helpful. The quality of the furniture and accessories are exceptional. Thank you Debbie and Charlene.
February 10, 2026
Unprompted review
Reply from Neptune - Colchester
Good morning Debbie,
We're happy to hear that you had such a positive experience furnishing your new home! It's wonderful that you felt so well-supported throughout the process, from design to delivery. Debbie & myself really appreciate your kind words about our dedication and passion. Thank you for sharing your feedback! We really felt welcome on install day, Thank you for lunch too. Both your reactions to the completed rooms was such a joy to see.
See you soon
Warmest regards
Charlene
Store Leader
The light I ordered took a long time to…
The light I ordered took a long time to arrive but it’s definitely worth the wait it’s beautiful and I love it. There’s a little mark on it which is a bit upsetting but I will be keeping it anyway. It’s a stunning product
February 6, 2026
Reply from Neptune - Colchester
Good morning Sharon,
We're happy to hear that you find the light beautiful and worth the wait! We're sorry to hear about the mark, I'll ask the team to get in contact and we can arrange a replacement for you. Thank you for your feedback; we appreciate you bringing this to our attention.
Warmest regards
Charlene
Great service and products
I love Neptune . The store is great and the staff are fantastic. There’s nothing that’s too much trouble. The products are very good quality
February 3, 2026
Reply from Neptune - Colchester
Good morning Claire.
We appreciate you sharing your wonderful experience! It's great to hear that you love our store and that our team provides fantastic service and quality products.
Hope to see you again soon.
Warmest Regards
Charlene
Store Leader
Neptune table.
Just taken delivery of our dining table. Beautiful craftsmanship, as you would expect from Neptune and the two delivery men were exceptional.
January 15, 2026
Reply from Neptune - Colchester
Good afternoon Clive,
We're happy to hear that you appreciate the beautiful craftsmanship of your new dining table. We're also glad the delivery was exceptional. Thank you for your feedback and we look forward to seeing you soon.
Warmest regards
Charlene
Store Leader
Beautiful quality and beautifully packed
I bought three green eucalyptus sprays to sit behind a mirror over Christmas and they were perfect. The foliage looks really natural, great colour, and excellent quality — just what I expect from Neptune.
They were also extremely well packaged and arrived in lovely condition. I’ve ordered from Neptune many times and the quality and attention to detail is always spot on.
Our shop of choice that’s reasonably close to where we live is Colchester — excellent staff —
Highly recommend.
January 6, 2026
Unprompted review
Reply from Neptune - Colchester
Good afternoon, Jules,
We're happy to hear that the eucalyptus sprays were perfect for your Christmas decor! We appreciate your kind words regarding the quality and packaging. It's great to know that our team provided excellent service and that you highly recommend us. Thank you for your continued support.
Warmest regards
Charlene
Store Leader
Prices are generally high and they took…
Prices are generally high and they took 100% payment up front, even though the product was not in stock and they could not give a delivery date.
Relied on me to keep phoning regard when delivery would be made.
December 23, 2025
Reply from Neptune - Colchester
Good afternoon Andrew,
We appreciate you taking the time to leave your feedback. We're sorry you had to call to inquire about your delivery. We'll review our communication procedures to improve our customer experience. We hope your enjoying your new table & chairs.
Have a lovely evening.
Warmest regards
Charlene
Store Leader
Great quality baubles in an on trend…
Great quality baubles in an on trend plum colour.
December 12, 2025
Reply from Neptune - Colchester
We're happy to hear that you love our collection of glass baubles this year. Thanks for your feedback! Look forward to see you again soon.
Warmest regards
Charlene
Store Leader
Fantastic service from Debbie at…
Fantastic service from Debbie at Neptune. Kind friendly amazing so helpful.
December 9, 2025
Reply from Neptune - Colchester
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your kind words with us! We will pass this onto Debbie. Look forward to see you again soon.
Warmest regards
Charlene
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