The two delivery men were extremely helpful and accommodating in putting together the piece of furniture and placing it where required. I was grateful too for them removing all the packaging and takin... See more
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See what reviewers are saying
Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... See more
Company replied
Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... See more
Company replied
I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Colchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
342 London Road, Stanway, CO3 8LT, Colchester, Essex, United Kingdom
- 01206 212 650
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very helpful and contacted me when my…
Very helpful and contacted me when my item was in stock. Even loaded my item into my car.
August 23, 2024
Reply from Neptune - Colchester
Good Afternoon, Amanda
Thank you so much for taking the to leave your feedback. Lovely to hear about your experience. Look forward to see you in store again.
Warmest regards
Charlene
Store Leader
We have been shopping in Neptune…
We have been shopping in Neptune Colchester for years and we absolutely adore the products and customer service we receive
The ladies who work there are amazing and have helped us do much design the way we want our beautiful home to look , nothing is ever to much trouble for each and every member of staff.
The furniture and accessories are timeless and of excellent quality .
We have now purchased a new home and although all our Neptune furniture has come with us , there is now a excuse to purchase some new additions from this amazing brand
August 4, 2024
Reply from Neptune - Colchester
Good Morning, Jacquie,
Thank you very much for taking the time to leave your feedback and your kind words.
Congratulation's on your new home and we can't wait to help you in the upcoming months, once you've settled in.
Look forward to seeing you in store soon.
Warmest regards
Charlene
Store Leader
Friendly service and prompt delivery
Friendly service and prompt delivery. Product exceeded expectations.
July 26, 2024
Reply from Neptune - Colchester
Good afternoon, James,
Thank you for taking the time to leave your feedback. It's always lovely to hear. Hope to see you in store again soon.
Warmest regards,
Charlene
Store Leader
Great products good service
Great products good service. BUT why do I have to drive 25 miles to receive my refund in person when you take a £7000.00 order by telephone. You really should rethink this.
July 24, 2024
Reply from Neptune - Colchester
Good afternoon, Edward
Thank you for taking the time to leave your feedback.
It's lovely to hear that you had good service but sad to hear about your refund for the 10% extra sale offer didn't have the same experience. I'm sorry for the inconvenience caused to you and it is something that Neptune are working on. We changed to a new provider and are just awaiting for the change over to do refunds without the need to visit the store. We hope we will see you again in store and if I can assist you with any thing further please don't hesitate to contact us.
Warmest regards
Charlene
Store Leader.
Reply from Neptune - Colchester
Good afternoon, Sarah
Thank you for taking the time to leave your feedback. We hope your customer is enjoying there new garden furniture. Hope to speak to you again soon.
Warmest regards
Charlene
Store Leader
Debbie was fantastic from start to…
Debbie was fantastic from start to finish. She offered lots of design options and really listened to our feedback to create the perfect look. The design is fantastic and all the items are of high quality. Neptune were available when we had any questions and the communication was great with really fast response time. I would highly recommend.
July 17, 2024
Unprompted review
Reply from Neptune - Colchester
Good Afternoon, Ami,
Thank you for taking the time to leave your feedback and lovely words. Debbie really enjoyed working on your project and we hope to design again with you soon.
Warmest Regards
Charlene
Store Leader
Reply from Neptune - Colchester
Good Afternoon, Rachel.
Thank you for taking the time to leave your feedback. It's always lovely to hear.
Warmest regards
Charlene
Store Leader
Great service from store and delivery guys
Great service from store. Although my matching chair took a long time to come, once it was available store gave me 2 delivery dates/time one if which was acceptable. Delivery guys very professional.
Highly recommended
June 18, 2024
Reply from Neptune - Colchester
Good Afternoon, Chelsea
Thank you for leaving your feedback and patience with our lead time. It's lovely to hear the about our delivery team too.
Look forward to seeing you in store again soon.
Warmest regards
Charlene
Store Leader
The lady who normally serves me (dark…
The lady who normally serves me (dark hair, glasses) is always happy and friendly - and remembers what I bought the last time I was there. She is a star.
May 30, 2024
Unprompted review
Reply from Neptune - Colchester
Good Afternoon, Simon
Thank you for leaving your kind words, we're be sure to pass them onto Mandy.
Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader
Great Customer Service
Staff at the store were approachable, friendly and helpful. The item I wanted wasn’t available in that store so an item search was carried out and found at a different location. There was an issue with the delivery so they refunded the delivery charge and made arrangements for the item to be collected by a staff member at their next staff meeting. They went over and beyond to help and kept me informed every step of the way.
May 22, 2024
Reply from Neptune - Colchester
Good afternoon, Anne
Thank you for leaving your kind words. Look forward to seeing you again in store.
Warmest regards
Charlene
Store Leader
Mandy was so helpful and really…
Mandy was so helpful and really understood our needs. Thank you so much for helping us create a calm and very cool look. We will be back soon
April 2, 2024
Unprompted review
Reply from Neptune - Colchester
Good afternoon, Joanna
Thank you for for taking the time to leave your kind words and mention our wonderful Mandy. We look forward to welcome you in store again soon.
Warmest regards
Charlene
Store Leader
Reply from Neptune - Colchester
Good afternoon, Nicola
Thank you for taking the time to leave your feedback.
Look forward to seeing you in store again soon.
Warmest regards
Charlene
Store Leader
Always a warm and friendly welcome
Always a warm and friendly welcome. Staff are so helpful especially Charlene who goes the extra mile to help with ideas and solutions. Thank you Neptune Colchester you have bought pleasure into shopping which sadly is lacking elsewhere nowadays ! 5star service.
February 24, 2024
Unprompted review
Reply from Neptune - Colchester
Good Afternoon, Graeme
Thank you for taking the time to leave your feedback and kind words. It's a pleasure to help and guide customers to create the vision and see their room's come to life.
Look forward to seeing you in store soon.
Warmest regards
Charlene
Store Leader
Great service
Charlene & her team always offer a great service & personally making you feel welcome each time.
January 23, 2024
Reply from Neptune - Colchester
Good morning Neil,
Thank you for taking the time to leave your feedback and for visiting our store again. It was lovely to see you.
Have a lovely weekend.
Warmest regards,
Charlene
Store Leader
Beautifully presented shop
Beautifully presented shop, gorgeous products and very friendly lovely staff. Thank you very much!
January 19, 2024
Reply from Neptune - Colchester
Good Morning Samantha
Thank you for taking the time to leave your feedback. It was lovely to see you again. Have a lovely weekend and hope to see you soon.
Warmest regards,
Charlene
Store Leader
We always buy our paints from Neptune
We always buy our paints from Neptune. The quality of the paint is great, the colours are rich and I love the way they have grouped them into palettes which makes it easier to pair. The staff are always very professional and helpful. Their colour suggestions work very well.
I highly recommend our Colchester branch.
January 19, 2024
Reply from Neptune - Colchester
Good Morning,
Thank you for taking the time time to leave your kind words. We hope to see you again in store.
Warmest regards,
Charlene
Store Leader
Personal service
Personal service - always helpful and friendly . Beautiful stores , inspirational settings
December 5, 2023
Reply from Neptune - Colchester
Good afternoon Denise,
Thank you for taking the time to leave your feedback regarding your service and store.
We hope to see you in store again soon.
Warmest regards
Charlene
Store Leader
Colchester showroom is fantastic as are…
Colchester showroom is fantastic as are the products. Bought a 10 person oak table and it is lovely. Delivery team excellent and appreciated the tea :-)
November 28, 2023
Reply from Neptune - Colchester
Good afternoon Gary,
Thank you for taking the time to leave your feedback and your hospitality. We hope you enjoy your new table and hope to see in store again soon.
Warmest regards
Charlene
Store Leader
Makes you wonder about clearing the house and starting again.
Always very enjoyable and feel as if I would like to move in.
November 14, 2023
Reply from Neptune - Colchester
Good afternoon Stuart,
Thank you for taking the time to leave your kind words. Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader
Reply from Neptune - Colchester
Good afternoon, Ann
Thank you for taking the time to leave your feedback. We hope to see you again in store soon.
Warmest regards
Charlene
Store Leader
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