We always receive a genuine welcome at Neptune Edgbaston and offered a welcome drink. It is our favourite Neptune store which is set on three levels and is arranged like a beautiful home. The staff a... See more
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Came for our initial consultation with Michelle on 27/9/26. Store was excellent with very well laid out show rooms, which the website doesn’t do justice to. Store was immaculate with a much better ran... See more
Thrilled with my new kitchen - it’s honestly a dream! Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was per... See more
Wonderful space full of inspiration and calm. Very helpful staff and offered drinks and refreshments on this particular day. Signing up for their newsletter is highly recommended. My sister recomme... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.9
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Neptune - Edgbaston
Dear Margaret
Many thanks for your kind words and a lovely review on our Store. We look forward to welcoming you back into store soon.
Best Wishes Sarah, Helen and the Edgbaston team.
Why we shop at Neptune!
The 'whole experience' of shopping at Neptune was of a high order, product quality was A1 standard supported by a polite and professional service which was much appreciated.
Thank you.
February 5, 2025
Reply from Neptune - Edgbaston
Many thanks for your review and your kind words, we look forward to welcoming you back into store soon. Kind regards
from all the team here in Edgbaston.
I love Neptune
I love Neptune, beautiful products. Amazing staff at Edgbaston store x
February 4, 2025
Reply from Neptune - Edgbaston
Hi Alyson,
Many thanks for your lovely review and the kind words you have said of the team here at Edgbaston. We look forward to seeing you in store again soon.
Best Wishes Sarah, Helen and the all the team.
True Retail Therapy
Lovely staff who went out of their way to help and delight. Beautiful shop that always looks immaculate and inspiring. Thank you ☺️
December 16, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks for your review and kind words on the team and the store. We are so pleased that you enjoyed your retail therapy here at Neptune Edgbaston. Best Wishes Sarah, Helen and all the team.
Gold standard kitchen design
The staff at Neptune made us feel extremely welcome when we visited the store to consider them for our kitchen. We worked with Jackie who was fantastic at converting our preferences into a beautiful and impeccably thought out design. We really felt listened to and the result is a kitchen of dreams with beautiful craftsmanship and thoughtfully designed features to work for our busy family. Special thanks to Jackie for her design expertise and Vicki for excellent coordination and customer service. Staff in store were friendly and kind, which made all the difference to our experience. We would highly recommend Neptune Edgbaston for gold standard kitchen design and customer service.
September 9, 2024
Unprompted review
Reply from Neptune - Edgbaston
Dear Charlotte, Many thanks for writing this wonderful review. We are thrilled that you enjoyed your customer journey from initial store visit to a beautiful new kitchen.
It was our pleasure to provide you with the gold standard that we all work hard to achieve. We look forward to welcoming you back into store very soon.
Many thanks again and kind regards Sarah, Helen, Jackie and Vicki and all the staff at Neptune Edgbaston.
Thankyou for paint pots
Thankyou for paint pots. No clour swatch included as requested and postage v slow. Took a week!
November 11, 2024
Reply from Neptune - Edgbaston
Hi Lynda,
So sorry for the delay on your requests, please can you let us know if this was a store request or an online order ? if your able to let us know please so we can make this a better experience for next time.
Many thanks
The Edgbaston team.
Really lovely helpful staff
Really lovely helpful staff. Efficient and knowledgeable.Thrilled with my purchase. Love this store!
October 30, 2024
Reply from Neptune - Edgbaston
Dear Mrs Owen, Many thanks for your kind words and review of the store and staff. We appreciate the feedback and are so glad that you love the store !
We Look forward to welcoming you back here again soon.
Best Wishes Sarah, Helen and the Edgbaston team.
Great service from the delivery team.
Great service from the delivery team.
As always quality product
October 30, 2024
Reply from Neptune - Edgbaston
Hi Debbie,
Many thanks for your review and our products, so pleased everything went well for you. We Look forward to seeing you in store again soon. Kind regards The Edgbaston team
Reply from Neptune - Edgbaston
Dear Ann,
Many thanks for your kind words and taking the time to write a review. Its is greatly appreciated. We look forward to seeing you in store again soon. Best wishes the Edgbaston team.
The delivery guys were excellent
The delivery guys were excellent. They arrived on time with a smile, unpacked our item, located it in place and took away all packaging materials. First class.
July 24, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to write this review. The delivery guys are a great team and we are pleased they provided you a first class service.
Reply from Neptune - Edgbaston
Dear Ragbir, Many thanks for your kind words and taking the time to write this review. It has been a pleasure to assist you with your Kitchen and accessories, we hope you enjoy the space very much. Kind regards Sarah, and all the team at Neptune Edgbaston.
Great service and quality item
Received great service in store. Item ordered and arrived to my home address within 48hours. Very happy.
July 9, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to write this review. We look forward to seeing you in store again soon.
Best wishes from us all at the Edgbaston Store.
Reply from Neptune - Edgbaston
Hi Heather, many thanks for your kind words on the store and the team. We look forward to seeing you in store again soon. Kind regards
Helen and the Edgbaston team.
A wonderful shop with helpful and…
A wonderful shop with helpful and knowledgeable staff- a joy to walk in!
June 8, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to add a review, it's very much appreciated. Look forward to seeing you in store again soon.
Best Wishes, The Edgbaston team.
The quiet elegance of a Neptune Henley Oak kitchen
What a fantastic experience from the design and installation teams, everything went smoothly. The Henley Oak kitchen is lovely, classic, and does not compete for attention with other elements of the kitchen such as the range cooker, hand painted tiles, oak beams or log burner. It just sets the scene and establishes the overall tone as one of quiet elegance, which lets the bling elements shine. And most importantly, the functionality is amazing. Thank you Neptune.
June 3, 2024
Unprompted review
Reply from Neptune - Edgbaston
Dear Linda,
Many many thanks for your review on the store, your Henley Kitchen and the installation team. We are thrilled that you are so happy and have such a beautiful kitchen to last a lifetime. We look forward to welcoming you into store again soon, very best wishes the Edgbaston team.
Excellent service
Excellent service from Lucy, Jackie (personally delivered a purchase to my home) and Helen. Would recommend their dedication and personal attention.
May 31, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks for your kind words Anna, it has been lovely to chat and we are so pleased you are happy with the service we have provided. Kind regards Helen, Lucy and Jackie.
Wonderful service
Wonderful service! Extremely helpful and so accommodating
Many thanks
Hilary Brodie
May 21, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks Hilary for your review and your welcome. Look forward to seeing you in store soon. Best wishes, The Edgbaston Store.
I was advised that the delivery team…
I was advised that the delivery team would ring 30 mins before delivery which was due 1 to 4pm. They were to assemble the work station and remove packaging. No call, so I waited in until just before 4pm and popped out - the item was delivered and left in its packaging. The delivery team asked if the decorator was going to assemble the item - they were behind schedule and had to go from Birmingham to Gloucester. They did offer to return at some stage if necessary. Disappointing. This is a review of delivery, not the Edgbaston shop staff who are excellent.
May 8, 2024
Reply from Neptune - Edgbaston
Many thanks for taking the time to post this review, it is always good to see where we can improve as a brand and we will pass this information to the delivery team. Many thanks for your kind words about the store and our team. We look forward to welcoming you back into store soon. Kind Regards Sarah, Helen and the Edgbaston store.
I LOVE NEPTUNE!
The most beautiful furniture and accessories, with friendly helpful staff.
March 4, 2024
Reply from Neptune - Edgbaston
Hi Liz, Many thanks for your review and for your kind words about the team. We look forward to welcoming you into store again soon. Best wishes Sarah, Helen and the Edgbaston team.
Exceptional friendly customer service
Exceptional friendly customer service. Thank you to the team at Birmingham Neptune.
February 4, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to review our store. We look forward to welcoming you back into store soon. Best wishes Sarah, Helen and the all the team.
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