Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... See more
Company replied
We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... See more
Company replied
I’ve just finished the purchase journey for my new kitchen with Lucy at the Birmingham store, and the whole experience has been faultless. She was responsive, detailed, thoughtful and, most impor... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.8
Excellent
166 reviews
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Thankyou for paint pots
Thankyou for paint pots. No clour swatch included as requested and postage v slow. Took a week!
November 11, 2024
Reply from Neptune - Edgbaston
Hi Lynda,
So sorry for the delay on your requests, please can you let us know if this was a store request or an online order ? if your able to let us know please so we can make this a better experience for next time.
Many thanks
The Edgbaston team.
Really lovely helpful staff
Really lovely helpful staff. Efficient and knowledgeable.Thrilled with my purchase. Love this store!
October 30, 2024
Reply from Neptune - Edgbaston
Dear Mrs Owen, Many thanks for your kind words and review of the store and staff. We appreciate the feedback and are so glad that you love the store !
We Look forward to welcoming you back here again soon.
Best Wishes Sarah, Helen and the Edgbaston team.
Great service from the delivery team.
Great service from the delivery team.
As always quality product
October 30, 2024
Reply from Neptune - Edgbaston
Hi Debbie,
Many thanks for your review and our products, so pleased everything went well for you. We Look forward to seeing you in store again soon. Kind regards The Edgbaston team
Reply from Neptune - Edgbaston
Dear Ann,
Many thanks for your kind words and taking the time to write a review. Its is greatly appreciated. We look forward to seeing you in store again soon. Best wishes the Edgbaston team.
The delivery guys were excellent
The delivery guys were excellent. They arrived on time with a smile, unpacked our item, located it in place and took away all packaging materials. First class.
July 24, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to write this review. The delivery guys are a great team and we are pleased they provided you a first class service.
Reply from Neptune - Edgbaston
Dear Ragbir, Many thanks for your kind words and taking the time to write this review. It has been a pleasure to assist you with your Kitchen and accessories, we hope you enjoy the space very much. Kind regards Sarah, and all the team at Neptune Edgbaston.
Great service and quality item
Received great service in store. Item ordered and arrived to my home address within 48hours. Very happy.
July 9, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to write this review. We look forward to seeing you in store again soon.
Best wishes from us all at the Edgbaston Store.
Reply from Neptune - Edgbaston
Hi Heather, many thanks for your kind words on the store and the team. We look forward to seeing you in store again soon. Kind regards
Helen and the Edgbaston team.
A wonderful shop with helpful and…
A wonderful shop with helpful and knowledgeable staff- a joy to walk in!
June 8, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to add a review, it's very much appreciated. Look forward to seeing you in store again soon.
Best Wishes, The Edgbaston team.
The quiet elegance of a Neptune Henley Oak kitchen
What a fantastic experience from the design and installation teams, everything went smoothly. The Henley Oak kitchen is lovely, classic, and does not compete for attention with other elements of the kitchen such as the range cooker, hand painted tiles, oak beams or log burner. It just sets the scene and establishes the overall tone as one of quiet elegance, which lets the bling elements shine. And most importantly, the functionality is amazing. Thank you Neptune.
June 3, 2024
Unprompted review
Reply from Neptune - Edgbaston
Dear Linda,
Many many thanks for your review on the store, your Henley Kitchen and the installation team. We are thrilled that you are so happy and have such a beautiful kitchen to last a lifetime. We look forward to welcoming you into store again soon, very best wishes the Edgbaston team.
Excellent service
Excellent service from Lucy, Jackie (personally delivered a purchase to my home) and Helen. Would recommend their dedication and personal attention.
May 31, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks for your kind words Anna, it has been lovely to chat and we are so pleased you are happy with the service we have provided. Kind regards Helen, Lucy and Jackie.
Wonderful service
Wonderful service! Extremely helpful and so accommodating
Many thanks
Hilary Brodie
May 21, 2024
Unprompted review
Reply from Neptune - Edgbaston
Many thanks Hilary for your review and your welcome. Look forward to seeing you in store soon. Best wishes, The Edgbaston Store.
I was advised that the delivery team…
I was advised that the delivery team would ring 30 mins before delivery which was due 1 to 4pm. They were to assemble the work station and remove packaging. No call, so I waited in until just before 4pm and popped out - the item was delivered and left in its packaging. The delivery team asked if the decorator was going to assemble the item - they were behind schedule and had to go from Birmingham to Gloucester. They did offer to return at some stage if necessary. Disappointing. This is a review of delivery, not the Edgbaston shop staff who are excellent.
May 8, 2024
Reply from Neptune - Edgbaston
Many thanks for taking the time to post this review, it is always good to see where we can improve as a brand and we will pass this information to the delivery team. Many thanks for your kind words about the store and our team. We look forward to welcoming you back into store soon. Kind Regards Sarah, Helen and the Edgbaston store.
I LOVE NEPTUNE!
The most beautiful furniture and accessories, with friendly helpful staff.
March 4, 2024
Reply from Neptune - Edgbaston
Hi Liz, Many thanks for your review and for your kind words about the team. We look forward to welcoming you into store again soon. Best wishes Sarah, Helen and the Edgbaston team.
Exceptional friendly customer service
Exceptional friendly customer service. Thank you to the team at Birmingham Neptune.
February 4, 2024
Reply from Neptune - Edgbaston
Many thanks for your kind words and taking the time to review our store. We look forward to welcoming you back into store soon. Best wishes Sarah, Helen and the all the team.
Henley Oak Kitchen……..
Henley Oak Kitchen……..
Our beautiful Neptune Henley oak kitchen wouldn’t exist without many people. I would like to particularly thank the following: Lucy and the In-house team at Neptune Edgbaston, from the initial phone call enquiry, setting up the follow-up meeting with our dedicated kitchen designer and ensuring the final project was delivered on time and to our expectations. I have to say the Edgbaston store is superb, it was particularly helpful having all the kitchen options on-site making the decision process a lot easier.
To Jackie who did a fantastic job designing the kitchen and took on board the vision we had and incorporated everything we wanted. As they say, it is all in the detail and Jackie certainly delivered.
A huge thank you to John and the Neptune bespoke team in Swindon.
John has been amazing, from the initial meeting with the builders, managing the installation and finally to the final hand over. No question/query has been unanswered and no detail no matter how small has been ignored.
The bespoke team have certainly delivered, Some of the pieces you have created have been challenging, but the final product looks and Is fantastic, thank you.
And finally, but no means least to James and Liam, fitters extraordinaire. Their work was meticulous.
Would I recommend Neptune, yes I would without hesitation.
February 14, 2024
Unprompted review
Reply from Neptune - Edgbaston
Thank you for taking the time to write such a wonderful review and to include everyone that has been part of your project journey.
We have thoroughly enjoyed getting to know you and are delighted that you love your stunning Henley Oak kitchen. Many thanks again, from Jackie, Lucy and all the team at Neptune Edgbaston, and we look forward to welcoming you into store again soon.
Limited lifetime guarantee
We have a lifetime guarantee with our Neptune kitchen. The sink tap started dripping and we were sent a replacement cartridge but had to fit it ourselves. I think I would have expected this fitting to have been done by Neptune. However the tap doesn’t drip any more.
February 14, 2024
Reply from Neptune - Edgbaston
Hi Andrew, thank you for taking the time to write your review, we are pleased that your problem has been sorted swiftly. We apologise if the expectation for Neptune to fit it wasn't met. We always aim to provide the best support possible, and we appreciate your feedback as it helps us to improve our services. If you have any further queries, please don't hesitate to reach out.
Kind regards, The Edgbaston Store.
Reply from Neptune - Edgbaston
Many thanks for your review Thomas, we look forward to seeing you in store soon.
Brilliant all around
Brilliant all around - especially the Edgbaston team! Helen is super and really helpful
January 3, 2024
Reply from Neptune - Edgbaston
HI Aileen, Many thanks for your kind words and review of the store and the team. Looking forward to seeing you more in 2024 ! Best Wishes Helen and all at Edgbaston.
Great service delivered when stated and…
Great service delivered when stated and that was 3 months ago. ( we were are on back order)
December 25, 2023
Reply from Neptune - Edgbaston
HI Peter, Many thanks for the review, we are glad your happy with the service. We look forward to seeing you again soon. Best Wishes Helen and the Edgbaston team.
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