Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... See more
Company replied
We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... See more
Company replied
I’ve just finished the purchase journey for my new kitchen with Lucy at the Birmingham store, and the whole experience has been faultless. She was responsive, detailed, thoughtful and, most impor... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.8
Excellent
166 reviews
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Fantastic service in store
Fantastic service in store. Also extremely helpful and courteous delivery drivers. They really are just the best!
December 13, 2023
Reply from Neptune - Edgbaston
Hi Victoria, many thanks for your kind words on the store and our drivers. We hope you are well and look forward to seeing you in store again soon.
Top quality with excellent customer service
We always enjoy the experience when go into the Edgbaston store. Excellent customer service, always friendly and ready and eager to help. We are over the moon with our kitchen and all the other pieces of furniture we have bought, beautiful quality and an amazing range of paint colours you can choose from allowing you to be adventurous when planning your rooms.
November 29, 2023
Reply from Neptune - Edgbaston
Hi John and Maralyn. Many thanks for your review and kind words on the service you receive in store. Its always a pleasure, and always lovely to see you. We are so pleased that your happy with your kitchen and all your Neptune products. See you in store soon.
Best Wishes Sarah, Helen and all the team at Neptune Edgbaston.
Delivery men were amazing
The two men who delivered, Clint and Kiren, were amazing. Such gentleman. So professional and so helpful. They were amazing ambassadors for Neptune. I very much hope they get a special well done from you.
November 8, 2023
Reply from Neptune - Edgbaston
Hello Lorraine, thank you ever so much for your review. We are so happy to hear your delivery was such a positive experience and will be sure to pass on your lovely feedback to the appropriate team. Warmest regards, Amy F
Reply from Neptune - Edgbaston
Thank you Clare for your review. We look forward to welcoming you into store again soon.
Good quality products well designed
Good quality products well designed. Staff very helpful and our experience was a good one - products available when we wanted them and the delivery team worked with us to deliver when we needed
October 11, 2023
Reply from Neptune - Edgbaston
Many thanks for your review, so pleased you have had a good experience in the store. We look forward to welcoming you back into store soon. Best Wishes Sarah, Helen and the Edgbaston team.
Neptune high quality…
Neptune sell expensive high quality furniture not always available elsewhere so if that is what you want they are excellent
October 10, 2023
Great service and advice from Daisy at…
Great service and advice from Daisy at Edgbaston shop.
Only thing that detracted was the delivery from DPD who are rude and took 2 attempts to delver. On both days I waited for them. I have made formal complaint to DPD . Neptune delivery staff are fantastic. Worlds apart!
September 27, 2023
Reply from Neptune - Edgbaston
Hi Caron, Many thanks for your lovely review and kind words about Daisy. Apologies for the service from DPD we will also feedback to them on this also. Looking forward to welcoming you back into store soon. Best Wishes Sarah, Helen and the Edgbaston team.
Exceptional as always
Exceptional as always. Love the team at Edgbaston!
Haven’t had a bad experience with them or online. Always fantastic quality and the in store experience and experiences such as wreath making is always such a fun way to visit the store.
September 5, 2023
Reply from Neptune - Edgbaston
Hi Richard, Many thanks for your review ,it is always lovely to see you in store and we look forward to seeing you again soon. :)
best wishes from all of us at Edgbaston.
Always friendly and extremely helpful
September 3, 2023
Reply from Neptune - Edgbaston
Hi Christine, Many thanks for your review always happy to help. look forward to seeing you in store again soon. Best wishes Sarah and the team.
Excellent service
Excellent service, as always. Great design, friendly approachable staff.
August 29, 2023
Reply from Neptune - Edgbaston
Hi Max, many thanks for your review, and many thanks for you r kind words on the service you receive in store. We look forward to welcoming you into store again soon. Best wishes from the Edgbaston team.
Fabulous visit to Neptune Edgebaston…
Fabulous visit to Neptune Edgebaston today. Such a stunning store and staff were super nice and helpful. I will be back ❤️
August 27, 2023
Unprompted review
Reply from Neptune - Edgbaston
Dear Wendi, Many thanks for your lovely review and kind words about the team. We look forward to seeing you in store again soon. Kind regards from all of the team.
Friendly and thorough service through…
Friendly and thorough service through the whole procedure of buying a new kitchen. Designer was knowledgable and able to produce a design that met our requirements. Fitters were incredibly skilled and able to adapt on the spot where necessary to ensure a high quality job and the project manager had great communication throughout the fitting.
Very much enjoyed working with everyone and very happy with the quality kitchen we have purchased.
July 16, 2023
Reply from Neptune - Edgbaston
Hi Nicky, Many thanks for your review. We are so pleased that you very happy with your kitchen, from the designer the fitters, and the whole service we provided. We enjoyed creating your dream kitchen and wish you many happy times within it. Best wishes Sarah, Helen, the Kitchen team and all of us here at Neptune Edgbaston.
The staff were friendly and helpful…
The staff were friendly and helpful when needed. The Neptune brand and products are such good quality and have a very classy look and feel - love everything about the shop and shopping experience.
July 28, 2023
Reply from Neptune - Edgbaston
Hi Sally, Many thanks for your review and kind words on both the team and our store. We look forward to welcoming you back to store soon. Best wishes Helen and all of the Edgbaston team.
Beautiful Store
I made a last minute decision to take a little trip to Neptune Edgbaston. It’s such a warm homely welcome when you enter the showroom. It is laid out so beautiful it truly gives you inspiration. The staff are always so helpful, friendly and polite
July 29, 2023
Unprompted review
Reply from Neptune - Edgbaston
Hi Amanda, many thanks for your kind words on our store and the team, we look forward to welcoming you back to store soon.
Best wishes Helen.
Being able to browse the showroom…
Being able to browse the showroom without feeling hassled by pushy staff
Staff being available and helpful when requested
Did not give 5 stars as feel parking should be free of charge
July 14, 2023
Reply from Neptune - Edgbaston
Many thanks for your review, and we are glad you enjoyed the experience at the store. We look forward to welcoming you again soon. Best wishes Sarah, Helen and the Edgbaston team.
Fast delivery and very well packed.
June 17, 2023
Reply from Neptune - Edgbaston
Hi Sarah, many thanks for the review, we are pleased everything arrived speedily and safely. kind regards Helen and the Edgbaston team.
Where style matches substance.Quality shines through the products we…
Quality shines through the products we have purchased from Neptune. In a very price competitive market it’s worthwhile paying the premium because what you get matches expectation. We are delighted with the recent additions to our home and all items have drawn admiring glances from family and visitors alike. A professional service from front of house sales through to careful and respectful delivery personnel you are dealing with an A grade company.
June 24, 2023
Reply from Neptune - Edgbaston
Hi Martin, Many thanks for taking the time to write such a wonderful review. It was delightful to read and to hear your lovely comments on our service. We look forward to seeing you again soon. Kind regards
Sarah, Helen and all the team at Edgbaston.
Went the extra mile to deliver prior to…
Went the extra mile to deliver prior to a party we were having. Gorgeous store too!
June 18, 2023
Reply from Neptune - Edgbaston
HI Ursula, Many thanks for your kind words on the store, and we are so pleased all went well with your delivery. Look forward to seeing you soon. Kind regards Sarah, Helen and the Edgbaston team.
Outstanding selection
Outstanding selection, incredibly helpful staff, and delivery installation team was perfect.
June 16, 2023
Reply from Neptune - Edgbaston
Hi Tiffany, Many thanks for your kind words and taking the time to leave a review. We are so pleased all has gone well with your delivery and installation, and we look forward to welcoming to you back into store soon. Best wishes Sarah, Helen and the Edgbaston team.
Love it
Great, beautiful products, friendly, honest staff full of advices. My no.1 place to go to for anything interior and to have amazing home.
May 26, 2023
Reply from Neptune - Edgbaston
Hi Dragana, Many thanks for the kind words and your review. We look forward to seeing you in store again soon. Best wishes Sarah, Helen and the Edgbaston team.
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