Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... See more
Company replied
We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... See more
Company replied
I’ve just finished the purchase journey for my new kitchen with Lucy at the Birmingham store, and the whole experience has been faultless. She was responsive, detailed, thoughtful and, most impor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.8
Excellent
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant ….love the Snow paint it’s…excellent
Brilliant love the Snow paint it’s excellent
Mrs Olivia Moore
May 14, 2023
Reply from Neptune - Edgbaston
Hi Olivia, many thanks for the review, We are so pleased that your happy with your Paint.
Best Wishes Helen and the Edgbaston team.
Excellent table and side tables and…
Excellent table and side tables and even better staff to assist
May 1, 2023
Reply from Neptune - Edgbaston
Hi Many thanks for review and kind words. We are so glad you are pleased with your side table. We look forward seeing you in store again soon. Best wishes Helen and the team at Edgbaston.
Replacing damaged items.
Once again service and information was excellent. Goods arrived exactly when planned and I was kept informed by e-mail all the time.
April 22, 2023
Reply from Neptune - Edgbaston
Many thanks for your review Mr Bowyer, we look forward to seeing you in store again soon. Best regards, Sarah, Helen and the team.
Gorgeous store
Absolutely lovely store great service and our order arrived promptly
Thanks Neptune
March 5, 2023
Reply from Neptune - Edgbaston
Many thanks Claire for you review, we are so pleased that you enjoy the store and the service and looking forward to seeing you again soon. Best wishes, from all of us at the Edgbaston store.
Keep doing what you are doing.
Loved the store and the displays. Very polite and helpful staff. The reason for the four was that they didn’t have what I wanted in stock.
March 4, 2023
Reply from Neptune - Edgbaston
Hi Lauren, many thanks for your review. We look forward to seeing you in store and helping you again soon. Kind regards Sarah and the team.
When I visited the Edgebaston store…
When I visited the Edgebaston store the end of January they had got what I wanted in stock…so the assistant (can’t remember her name) was so very helpful she sorted out my order and it was delivered Thursday the 16th February. I’m pleased to report I’m absolutely thrilled with it!!!
February 21, 2023
Reply from Neptune - Edgbaston
Hello Susan, many thanks for the lovely review. We really appreciate the feed back. We look forward to seeing you in store again soon.
Always very professional, helpful and suggest options.
Always helpful and suggest options.
Excellent after sales regards to delivery and installation.
February 15, 2023
Reply from Neptune - Edgbaston
Hi Richard, Many thanks for the 5 star review. Always happy to help. See you soon!
Best wishes Helen and the team.
Lovely people products our amazing one…
Lovely people products our amazing one of the best companies out there for a beautiful variety of home products
February 11, 2023
Reply from Neptune - Edgbaston
Many thanks for your review. Look forward to seeing you in store again soon. Best wishes Helen and the team at Edgbaston.
Placing the order through the…
Placing the order through the Birmingham store was faultless. Lovely service from the lady who took the order. I was advised I would receive an update to my order. I didn’t. Took a while to arrive and although I won’t unpack the Christmas Tree until Dec 23 I hope it is lovely.
January 27, 2023
Reply from Neptune - Edgbaston
Hi Frances, thank you for the review of the store, apologies for the missing communication with the delivery. I am sure your tree will be lovely when Christmas arrives. Hope to see you soon. Best wishes Helen and the team at Edgbaston.
Neptune Edgbaston - Our Dream Kitchen
Our dream Suffolk kitchen is stunning, exactly what we had envisaged. We really did have the Neptune ‘Dream Team’ working on our project. A very big thank you to Hannah, John & Toby.
By the time the kitchen was ready to be fitted we were at the end of a 6 month build project so it was such a relief for Neptune to come in at the end of what had been quite a stressful period.
We are loving and enjoying our forever kitchen, thank you!
February 2, 2023
Unprompted review
Reply from Neptune - Edgbaston
Hi Amanda, many thanks for your kind words and the wonderful review, on the Kitchen team here at Edgbaston. We are so pleased that your dream Suffolk kitchen is everything you hoped for.
We look forward seeing you again soon. Best Regards Helen, Lucy, Hannah, and All the team.
Enjoyable day
January 28, 2023
Reply from Neptune - Edgbaston
Hi Jane, Many thanks for your review, and we are so pleased that you had an enjoyable day.
Look forward to seeing you soon. Best wishes Helen and the team.
The staff in Neptune Edgbaston are wonderful
The staff in Neptune Edgbaston are wonderful. Very welcoming and informative.
They make the shopping experience very enjoyable.
December 30, 2022
Unprompted review
Reply from Neptune - Edgbaston
Hi Susan, Many thanks for your review and kind words about the team. We look forward to seeing you again soon. Best wishes Helen and The Edgbaston team.
First day out in months since breaking…
First day out in months since breaking my ankle and what an uplifting experience it was at Neptune Edgebaston. Having to get around on crutches wasn’t a problem as each room was very spacious and a joy to sit in and be filled with inspiration. All the ladies that work there were very helpful and nothing too much trouble ,I came away with plenty of bargains from the reduced items so a very enjoyable visit, thank you!
December 30, 2022
Unprompted review
Reply from Neptune - Edgbaston
Hi Diane, many thanks for your review and kind words about the store. We are so glad you enjoyed your first outing and are feeling inspired. We look forward to seeing you again soon. Best wishes Helen and the Edgbaston team.
It is easy to love Neptune…staff is…
It is easy to love Neptune…staff is always friendly, nothing is too much trouble and the shop is full of ideas and desirable options for the home!
December 8, 2022
Reply from Neptune - Edgbaston
Thankyou for taking the time to leave us a lovely review.. Merry Christmas the Edgbaston team
Excellent customer service at your…Edgbaston Branch
Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.
December 11, 2022
Reply from Neptune - Edgbaston
Thankyou for the lovely review Jane, we look forward to seeing you instore again soon. Many thanks the Edgbaston team
Reply from Neptune - Edgbaston
Thank you for taking the time to leave a lovely review, we look forward to seeing you in store again soon. Team Edgbaston
Reply from Neptune - Edgbaston
We really appreciate you taking the time to leave us a review, see you in store again soon. Team Edgbaston
Clock purchase
Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.
Perfectly packaged. Nothing too much trouble for them.
November 16, 2022
Reply from Neptune - Edgbaston
Thank you Annette for taking the time to leave such a kind review. Enjoy your new clock! Best wishes, Rebecca and the Edgbaston team
Lovely visit to Neptune
Visited yesterday with my friend what a lovely place , made to feel welcome by staff allowed to walk around at our own speed , no hassle no questions we had a lovely time . Staff very approachable and helpful answering our questions we brought some lovely pieces and will return soon .
November 17, 2022
Unprompted review
Reply from Neptune - Edgbaston
Thank you for taking the time to leave us such a lovely review, we are so pleased you enjoyed the showroom and we look forward to welcoming you back soon. Many thanks team Edgbaston
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.