We always receive a genuine welcome at Neptune Edgbaston and offered a welcome drink. It is our favourite Neptune store which is set on three levels and is arranged like a beautiful home. The staff a... See more
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Came for our initial consultation with Michelle on 27/9/26. Store was excellent with very well laid out show rooms, which the website doesn’t do justice to. Store was immaculate with a much better ran... See more
Thrilled with my new kitchen - it’s honestly a dream! Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was per... See more
Wonderful space full of inspiration and calm. Very helpful staff and offered drinks and refreshments on this particular day. Signing up for their newsletter is highly recommended. My sister recomme... See more
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.9
Excellent
171 reviews
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Excellent customer service at your…Edgbaston Branch
Excellent customer service at your Edgbaston branch especially purchasing on Sunday 11th December 2022. Assistants very helpful, including gift wrapping what was bought.
December 11, 2022
Reply from Neptune - Edgbaston
Thankyou for the lovely review Jane, we look forward to seeing you instore again soon. Many thanks the Edgbaston team
Reply from Neptune - Edgbaston
Thank you for taking the time to leave a lovely review, we look forward to seeing you in store again soon. Team Edgbaston
Reply from Neptune - Edgbaston
We really appreciate you taking the time to leave us a review, see you in store again soon. Team Edgbaston
Clock purchase
Lovely staff who were very helpful. We ordered the clock and within 7 days we were notified that it was in the shop.
Perfectly packaged. Nothing too much trouble for them.
November 16, 2022
Reply from Neptune - Edgbaston
Thank you Annette for taking the time to leave such a kind review. Enjoy your new clock! Best wishes, Rebecca and the Edgbaston team
Lovely visit to Neptune
Visited yesterday with my friend what a lovely place , made to feel welcome by staff allowed to walk around at our own speed , no hassle no questions we had a lovely time . Staff very approachable and helpful answering our questions we brought some lovely pieces and will return soon .
November 17, 2022
Unprompted review
Reply from Neptune - Edgbaston
Thank you for taking the time to leave us such a lovely review, we are so pleased you enjoyed the showroom and we look forward to welcoming you back soon. Many thanks team Edgbaston
Staff in the shop were friendly and…
Staff in the shop were friendly and really helpful in finding out info for me, as well as giving ideas on design and using colour.
November 5, 2022
Reply from Neptune - Edgbaston
Thankyou for taking the time to leave us a lovely review. We look forward to seeing you in store again soon
Neptune have high end quality furniture…
Neptune have high end quality furniture but in my experience every time we had a delivery the item
Went back because it was faulty. We ended up having 4 units and even the 4th one was faulty, so someone had to come out to fix it. We ordered a dining table and now tbt is faulty so we are waiting for Neptunes to get back to us to see what happens next. To say I’m disappointed is an understatement.
October 11, 2022
Ten out of Ten!!
Brilliant service from Neptune.
We went to look at the items in the shop at Edgbaston. It’s beautiful ! A wonderful display of goods.
We ordered four bar stools and a side table.
They arrived the following Friday.
Brilliant service, friendly and knowledgable staff and a fantastic store.
September 24, 2022
Reply from Neptune - Edgbaston
Thankyou for leaving such a lovely review. We really appreciate any feedback. Kind regards Neptune Edgbaston
Amazing customer service from Neptune Edgbaston…
I visited and originally tried to place my order for 2 sofas at Neptune at Holloways but the sales consultant didn’t check availability or show any interest even though I said I wanted them before Christmas - I was advised delivery would be in January. In frustration I phoned Neptune Edgbaston and the person I spoke to couldn’t have been more helpful, she immediately checked availability, advised the sofas were in stock and I could have them within 2 weeks - she was professional and provided amazing customer service.
September 19, 2022
Reply from Neptune - Edgbaston
Dear Sandra, Thank you so much for leaving such a kind review. We are so happy to hear you have enjoyed your experience with us and we look forward to seeing/speaking to you soon. Best wishes, Rebecca and the Edgbaston team
Beautiful product
Beautiful product, looks great and excellent quality. Excellent service from delivery guys, but Not so happy with customer service as delivery date was put back but not informed of these changes.
September 14, 2022
Excellent customer service from all the…
Excellent customer service from all the staff that have assisted us over the last few visits to our local store.
September 18, 2022
Reply from Neptune - Edgbaston
Hi Julie, Thankyou for your kind review we look forward to seeing in-store again soon. Many thanks Neptune Edgbaston
It is always pleasure dealing with…
It is always pleasure dealing with anyone from Neptune - all staff, in store and on delivery teams, are unfailingly helpful and polite.Thank you .
September 1, 2022
Reply from Neptune - Edgbaston
Hello Sue, we really appreciate your kind review of the store and the delivery team. Thank you for taking the time to leave lovely comments. Many thanks team Edgbaston
Lovely store
Lovely store - loved the room layouts. Wanted to buy everything. It’s exactly what I love!
July 31, 2022
Reply from Neptune - Edgbaston
Thank you so much for your visit and I am so pleased you enjoyed your time with us. I hope we have the pleasure of welcoming you back soon. Best wishes, Laura
Lovely shop and staff
Lovely shop and staff, very helpful when placing order, email updates on delivery, delivery drivers very nice, assembled furniture positioned it in room, took all packing away
August 1, 2022
Reply from Neptune - Edgbaston
Thank you Alison for taking the time to leave us such a kind review. We are happy to hear you have enjoyed your experience with us and we look forward to welcoming you into store again soon. Enjoy your new furniture! Best wishes, Rebecca and the Edgbaston team
The products are good but prices have…
The products are good but prices have risen significantly. The delivery staff are fabulous but I had a problem with an item and when I went into the Edgbaston store to discuss, one of the assistants gave a look to a colleague behind my back which made me feel really uncomfortable
July 19, 2022
Reply from Neptune - Edgbaston
Hello Carolyn, thank you for taking the time to leave a review. We're sorry to hear this was you're experience. Our manager Sarah has emailed you regarding the above. Please feel free to discuss in more detail by replying to her email or we can arrange a phone call if you prefer. With best wishes, Rebecca and the Edgbaston team.
Truly inspirational
We went to Neptune in Edgbaston on the recommendation of our good friends and we weren’t disappointed. The inspirational room settings were …inspirational! We bought a mirror and two wall lights because they looked so stylish together in your display bathroom- we couldn’t “see” our shower room until we saw yours and now it’s all falling into place- we bought paint too - a swatch does nothing- a whole room painted in that colour shows you just how fabulous it could look. Thanks Neptune!
July 11, 2022
Reply from Neptune - Edgbaston
Thank you Jo for such a wonderful review. We are so pleased that your shower room is coming together, and we can't wait to see images of the finished result. We look forward to welcoming you into store again soon. Best wishes, Rebecca and the Edgbaston team
Superb quality with excellent fitting service
Initially met with Rachael at the Edgbaston store. Great design ideas for a relatively large kitchen. We took the plunge and from start to finish the service has been excellent. James Fagan’s fitting of the kitchen was first rate and made our entire experience of Neptune exceptional. Highly recommended.
July 9, 2022
Unprompted review
Reply from Neptune - Edgbaston
Thank you James for taking the time to leave such a wonderful review. We are glad to hear you have enjoyed your experience with us and you love your new kitchen. We'll be sure to pass this onto Rachael and James. We look forward to welcoming you into store soon.
With best wishes, Rebecca and the Edgbaston team
Reply from Neptune - Edgbaston
Thank you Linda for your kind feedback. We are happy to hear you love our product and enjoyed your experience shopping with us. We look forward to welcoming you into store soon!
Best wishes, Rebecca and the Edgbaston team
Superb service all around from…
Superb service all around from friendly,helpful and professional staff at the shop to timely and seamless delivery of the furniture. We are very happy with everything. I would recommend Neptune without reservation.
June 7, 2022
Reply from Neptune - Edgbaston
Thank you Afshan for your kind feedback! We are so happy you love your purchases and we look forward to welcoming you into store soon! Best wishes, Rebecca & the Edgbaston team
Reply from Neptune - Edgbaston
Thank you Ken for such a kind review. We're happy you enjoyed you're experience in store and look forward to welcoming you again soon. Best wishes Rebecca & the Edgbaston team
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