We always receive a genuine welcome at Neptune Edgbaston and offered a welcome drink. It is our favourite Neptune store which is set on three levels and is arranged like a beautiful home. The staff a... See more
Location
Switch location16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
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See what reviewers are saying
Came for our initial consultation with Michelle on 27/9/26. Store was excellent with very well laid out show rooms, which the website doesn’t do justice to. Store was immaculate with a much better ran... See more
Thrilled with my new kitchen - it’s honestly a dream! Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was per... See more
Wonderful space full of inspiration and calm. Very helpful staff and offered drinks and refreshments on this particular day. Signing up for their newsletter is highly recommended. My sister recomme... See more
Company details
- Furniture Store
- also in
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Edgbaston
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom
- 0121 437 4137
4.9
Excellent
171 reviews
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This company invites their customers to review, whether positive or negative
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Lovely atmosphere
Lovely atmosphere, lovely staff. A pleasure to browse and buy key pieces for the home.
September 20, 2021
Reply from Neptune - Edgbaston
We are so pleased you enjoyed your experience in store, we look forward to seeing you again soon
Excellent service
Excellent service. No discontent in any way. I recommend Neptune with confidence.
September 15, 2021
Reply from Neptune - Edgbaston
Thankyou for taking the time to review our store, we look forward to seeing you again soon
First visit to one of your stores was…Mind Blowing
First visit to one of your stores was fantastic! After shopping around for years trying to piece together the look that we were trying to create, we finally found Neptune. The atmosphere created in your stores “homes” inspired us to re-evaluate what direction we are now taking. The simplicity of the design and the colour palette combined with the Quality and Affordability was something that I didn’t expect to see. We have matched our colour scheme after using your paint samples and are now ready to order our new furniture. This is just step one! Stuart
August 31, 2021
Reply from Neptune - Edgbaston
Thank you for your lovely review, we are so pleased you loved the store. If you need any help please don’t hesitate to call us here at Edgabston
We had very good customer service
We had very good customer service when we visited the store, were kept up to date on delivery dates but also our request for delivery to fit in with other stuff we had going on was accommodated. The delivery was efficient with the furniture erected in situ. All staff we dealt with throughout were personable and a pleasure to deal with.
August 16, 2021
Reply from Neptune - Edgbaston
Thankyou for your lovely review, we hope to see you in store again soon
Great to be back
So pleased to visit Neptune’s lovely Edgbaston store after a long pandemic break. Particularly happy to see more colour being used, specifically the beautiful rust and apricot shades. Also liked the dark olive paint colour which will definitely appear in my lounge in due course. Sales staff always helpful but don’t fuss, which I appreciate.
July 14, 2021
Reply from Neptune - Edgbaston
Hi Gillian, that is so lovely to hear - thank you! The Olive is such a beautiful colour! You'll have to pop in and show us pictures of the finished result! Hope to see you again soon.
Beautiful and Quality
Beautiful, stunning products, first class service. My go to store, only problem I want everything
July 9, 2021
Reply from Neptune - Edgbaston
Thankyou so much for taking the time to review our store ,we look forward to seeing you again very soon
The quality and style of the products…
The quality and style of the products purchased from Neptune I highly rate and recommend.
The customer service is excellent making the experience of shopping with them enjoyable.
June 29, 2021
Reply from Neptune - Edgbaston
Thankyou so much for your lovely feedback, we have enjoyed welcoming our customers back to store. We look forward to seeing you again soon
Reply from Neptune - Edgbaston
Dear Elizabeth, thank you so much for visiting our store and enjoying your time with us! We are so happy to have been able to help and really look forward to welcoming you back next time! Best wishes, Team at Neptune Edgbaston.
Absolutely beautiful furniture and…
Absolutely beautiful furniture and great, friendly staff. Highly recommended.
June 6, 2021
Reply from Neptune - Edgbaston
Hi John, thank you so much! We're so pleased you have had a great time. Hopefully we'll see you again soon!
Reply from Neptune - Edgbaston
Hi Susan,
thanks for the wonderful review, glad we could help!
Great Experience
Managed to see the product I wanted and got assistance from one of the staff which was very helpful. Lovely shop to browse and will return.
May 10, 2021
Reply from Neptune - Edgbaston
Oh, thank you so much for such a kind review, Mrs Holland! We do hope we will be able to welcome you back soon!
It was well worth travelling 40 miles…
It was well worth travelling 40 miles to Edgbaston to visit your store. We were VERY impressed by the way everything was displayed and by the courteousness and helpfulness of all of your staff. We purchased everything we had come to see and are now waiting for the two Larson chests of drawers to be delivered early next month.
May 7, 2021
Reply from Neptune - Edgbaston
Thankyou for taking the time to give your lovely feedback, we are very pleased to welcome our customers back in store
Great product and service
April 12, 2021
Reply from Neptune - Edgbaston
Thank you for kindly taking the time to post a review, Sally. I am so happy to read you were happy with the product and service received and we cannot wait to welcome you back! Best wishes, Laura
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