Neptune - Edgbaston Reviews 

167
TrustScore 5 out of 5

4.8

16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they... See more

Rated 5 out of 5 stars

Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks

Rated 5 out of 5 stars

Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... See more

Company replied

Rated 5 out of 5 stars

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Edgbaston

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, United Kingdom

  • 0121 437 4137

4.8

Excellent

TrustScore 5 out of 5

167 reviews

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4.8

All reviews

(167)

2,185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great to be back

So pleased to visit Neptune’s lovely Edgbaston store after a long pandemic break. Particularly happy to see more colour being used, specifically the beautiful rust and apricot shades. Also liked the dark olive paint colour which will definitely appear in my lounge in due course. Sales staff always helpful but don’t fuss, which I appreciate.

July 14, 2021
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Reply from Neptune - Edgbaston

Hi Gillian, that is so lovely to hear - thank you! The Olive is such a beautiful colour! You'll have to pop in and show us pictures of the finished result! Hope to see you again soon.

Rated 5 out of 5 stars

Beautiful and Quality

Beautiful, stunning products, first class service. My go to store, only problem I want everything

July 9, 2021
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Reply from Neptune - Edgbaston

Thankyou so much for taking the time to review our store ,we look forward to seeing you again very soon

Rated 5 out of 5 stars

The quality and style of the products…

The quality and style of the products purchased from Neptune I highly rate and recommend.
The customer service is excellent making the experience of shopping with them enjoyable.

June 29, 2021
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Reply from Neptune - Edgbaston

Thankyou so much for your lovely feedback, we have enjoyed welcoming our customers back to store. We look forward to seeing you again soon

Rated 5 out of 5 stars

Beautiful store

Beautiful store , staff very friendly and helpful.

June 21, 2021
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Reply from Neptune - Edgbaston

Dear Elizabeth, thank you so much for visiting our store and enjoying your time with us! We are so happy to have been able to help and really look forward to welcoming you back next time! Best wishes, Team at Neptune Edgbaston.

Rated 5 out of 5 stars

Absolutely beautiful furniture and…

Absolutely beautiful furniture and great, friendly staff. Highly recommended.

June 6, 2021
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Reply from Neptune - Edgbaston

Hi John, thank you so much! We're so pleased you have had a great time. Hopefully we'll see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service even when having to return large items

May 26, 2021
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Reply from Neptune - Edgbaston

Hi Susan,
thanks for the wonderful review, glad we could help!

Rated 5 out of 5 stars

Great Experience

Managed to see the product I wanted and got assistance from one of the staff which was very helpful. Lovely shop to browse and will return.

May 10, 2021
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Reply from Neptune - Edgbaston

Oh, thank you so much for such a kind review, Mrs Holland! We do hope we will be able to welcome you back soon!

Rated 4 out of 5 stars

It was well worth travelling 40 miles…

It was well worth travelling 40 miles to Edgbaston to visit your store. We were VERY impressed by the way everything was displayed and by the courteousness and helpfulness of all of your staff. We purchased everything we had come to see and are now waiting for the two Larson chests of drawers to be delivered early next month.

May 7, 2021
Neptune - Edgbaston logo

Reply from Neptune - Edgbaston

Thankyou for taking the time to give your lovely feedback, we are very pleased to welcome our customers back in store

Rated 5 out of 5 stars
Neptune - Edgbaston logo

Reply from Neptune - Edgbaston

Thank you for kindly taking the time to post a review, Sally. I am so happy to read you were happy with the product and service received and we cannot wait to welcome you back! Best wishes, Laura

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