Our Neptune chair is just as gorgeous, comfortable and well made as we had hoped. It looks perfect in our cottage and complements what we already have. Amie from the Guildford store was so helpful... See more
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We now have a beautiful and comfy living room to both entertain and relax in. Jess and Lauren listened and met our brief perfectly - suggesting wall colours, furniture, soft furnishings and accessorie... See more
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It is a delight to leave a review for Jessica. She has transformed my little flat into the most pleasing, attractive and happy home. The Neptune furniture is beautiful and I love the gentle colour... See more
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Just sitting on our new Eliza sofa, very comfortable and we are so happy with it. Of special mention are your two lovely delivery guys, Josh & Brien. They were so helpful getting the sofa unpacked a... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Guildford
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
171 High street, GU1 3AJ, Guildford, Surrey, United Kingdom
- 01483 345480
4.5
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Interior Designer Jessica Barrett and…
Interior Designer Jessica Barrett and her team from Neptune/Guildford has been absolutely wonderful to work with.
She understood the vision and concept of our plan and was able to deliver fantastic results.
Highly recommend Jessica's services.
February 10, 2022
Unprompted review
Reply from Neptune - Guildford
Dear Michaela,
Thank you so much for such a wonderful review, it really means a lot. I am so glad you've had such a great experience with Jess- you'll be pleased to know that she has been nominated for our Designer of the Year Awards! I hope you enjoy your beautiful new lounge and we look forward to welcoming you back to Guildford soon.
Best wishes,
Amy
Store Leader, Neptune Guildford
It’s lovely to not have to buy on line
Everyone is so helpful, from helping you with design or colour decisions, to helping you buy seasonal flowers for your home
October 26, 2022
Reply from Neptune - Guildford
Dear Denise,
Thank you so much for your lovely feedback. We're passionate about having beautiful spaces where you can touch and see our beautiful items in 'real life'. I'm so glad you enjoyed your time in store and I'll pass your comments onto the team.
Warm regards,
Amy
Store Leader, Neptune Guildford
Great customer service and overall shopping experience
Went to Guildford to buy a wedding present but I didn’t have a clue. Neptune Guildford staff were brilliant in helping me choose - brand ambassadors and delightful, not pushy like some shops. I will return.
October 29, 2022
Unprompted review
Reply from Neptune - Guildford
Hi Chris,
Thanks so much for your lovely review. I hope the newlyweds loved their present. We can't wait to welcome you back in store...after all Christmas is just around the corner!
Warm regards,
Amy
Store Leader, Neptune Guildford
Reply from Neptune - Guildford
Dear Vicky,
Thanks for your lovely feedback, I'm glad you enjoyed your time in Neptune Guildford.
Kind regards,
Amy
Neptune Guildford
Very helpful in store and easy to order…
Very helpful in store and easy to order online
August 16, 2022
Reply from Neptune - Guildford
Dear Arthur,
Thanks so much for your lovely comment. I hope you enjoy your new lampshades!
Kind regards,
Amy
Neptune Guildford
dire experience suggest you spend you money elsewhere
poor given price would not be returning, and still awaiting for cabinets to be corrected overall a dire experience
June 12, 2022
Reply from Neptune - Guildford
Dear Mr Wilmot
I’m so sorry to hear that you’ve had a poor experience with us.
Please rest assured that we’re taking your comments seriously and are working to try and get things resolved for you. I understand Gareth has tried to get in touch with you today to let you know that the installer will contact you so we can get the doors on your Henley bi-fold, countertop cabinet adjusted.
Once again, I’m sorry that you feel disappointed. Please give us a ring on 01483 345 480 if there’s anything else that you’d like to talk to us about.
Kind regards
Izabela Duda, Assistant Store Leader
i have always found this store to be…
i have always found this store to be excellent.
All the people I speak to are polite and have good knowledge of the goods they sell.
April 8, 2022
Reply from Neptune - Guildford
Thank you for your kind review, that is really good to hear. We look forward to seeing you in store again soon. Best wishes from Team Guildford
Excellent products and customer service
March 30, 2022
Reply from Neptune - Guildford
Dear Michael and Louise,
Thank you for taking the time to leave such a lovely review of Neptune Guildford. We look forward to showing you the newly launched Spring/Summer collection next time you are in the store. In the meantime, have a wonderful rest of your day, despite the un-cooperative weather.
Kind regards
Eve Moreve
I had chosen the console table I…
Whilst I had chosen the console table I wanted on line, I couldnot have been more impressed than when I went into the store to order and arrange delivery
The order and paperwork were swift
The delivery date was emailed to me and my table arrived in 4 days
I am delighted !
March 16, 2022
Reply from Neptune - Guildford
Dear Virginia
Thank you so much for taking the time to leave a wonderful review of your recent experience here at Neptune Guildford. Your kind words are greatly appreciated, we work hard to ensure that the process is as seamless as possible.
I am so pleased that you are delighted with your purchase and look forward to seeing you in store again soon.
Kind regards
Eve
Team Leader Neptune Guildford
Our experience with the ‘Neptune’ room design service.
Our experience with the ‘Neptune’ room design service was excellent. The store staff were very helpful and pleasant to deal with. Never too busy to discuss things in detail. Everyone was friendly. The home designer was superb and offered various suggestions to ensure the outcome was to our taste. On our home visit she came completely organised and obviously had listened to any suggestions we gave. We dealt with their Guildford store and no queries were left unanswered and all problems resolved. Due to COVID and shipping difficulties we were even given a similar sofa until ours was ready. A true 5star service
March 4, 2022
Unprompted review
Reply from Neptune - Guildford
Thank you for your kind words, it was a pleasure to work with you and bring together the perfect design scheme for your living room. I hope you enjoy many a glass of wine together in there.
Looking forward to seeing you again in our showroom soon.
Kind Regards
Jess & the Guildford team.
Reply from Neptune - Guildford
Dear Martyn,
Thank you so much for your lovely comment and 5-star review, I will be sure to share with the whole team.
Kind regards,
Amy
Store Leader, Neptune Guildford
Reply from Neptune - Guildford
Dear Sally
Thank you for taking the time to write such a wonderful review of both our service in store and, the fabric. It would be great to see the fabric made up. We hope to see you again soon and, in the meantime, have a wonderful rest of your day.
Kind regards
Eve Moreve - Team Leader
excellent service
January 12, 2022
Reply from Neptune - Guildford
Thank you so much for your comment- the team will be thrilled to hear that you enjoyed your experience with us. I hope we see you in store soon!
Warm regards,
Amy
Store Leader
Neptune, Guildford
Beautiful showroom it makes you want to…
Beautiful showroom it makes you want to buy we are very happy with our purchases
Only criticism is the delivery time was very slow but would buy from Neptune again
December 7, 2021
Reply from Neptune - Guildford
Dear Barbara,
Thanks for your patience with the delivery time. I hope you love your print now that it's with you- it's a firm favourite of ours here in Guildford. I look forward to welcoming you back to Neptune Guildford soon!
Best wishes,
Amy
Store Leader, Neptune Guildford
Unimpressed
This is supposedly a 'High End' company. Have had paint issues which after many emails has been sorted, but has been a nightmare. Very rude manager at Weybridge store.
Now we have the issue of having ordered our bedroom furniture in September (Guildford store, prior to the paint issue) and was told it would be 6-8 weeks. We now have been given a date a week before Christmas, but that could potentially change until after Christmas because of Covid issues. How long are we going to hold Covid responsible for everything? We were going to order our kitchen and two bathrooms from them - we have now changed our minds.
November 29, 2021
Reply from Neptune - Guildford
Dear Annette,
Thanks for taking the time to leave your review. I am sorry that the lead time for your bedroom set has been longer than we originally advised. Shipping has been challenging for many retailers and I’m so sorry that you feel let down.
Eve has let me know that she spoke with you yesterday, when she was able to offer three delivery slots before Christmas and you settled on the 17th of December. I can see that is all booked and confirmed at our end.
Eve mentioned that she could only imagine your delivery date changing if the new COVID variant affected our work force. This advice was given in the name of transparency and we wanted to err on the side of caution. I’m sorry that you felt it was an excuse to allow for a delay, that was never our intention.
As for your visit to Weybridge, I am so sorry that you had a bad experience, and I will escalate appropriately. If you have any concerns or anything else you’d like to discuss, you can reach me on 01483 345 480 or email guildford@neptune.com.
I hope you enjoy your new furniture and have a lovely Christmas, and I look forward to welcoming you back to Neptune Guildford soon.
Kind regards,
Amy Williams
Store Leader, Neptune Guildford
I love this store…
I love this store! Such an incredibly friendly and helpful team in the Guildford store. I’ve bought from this in store but also called them for product advice and ordered over the phone. Fab customer service!
November 21, 2021
Reply from Neptune - Guildford
Dear Sara,
Thank you so much for this lovely review! We're always happy to offer some advice and love a good natter if you've got some time. I hope we'll see you in store again soon!
King regards,
Amy
Store Leader, Neptune Guildford
Well Done Guildford!
Hi. I emailed Guildford to order some Chichester door knobs. The team replied quickly with a quote. I called to process order and it arrived ahead of expectation. Brilliant all rround. Well Done Guildford!
October 6, 2021
Reply from Neptune - Guildford
Hi Alexandra,
Thank you for your lovely comment. I'm so pleased that you are delighted with our service. We look forward to seeing you in store soon.
Many thanks
Izabela
Stylish washstand in oak
I saw a very smart washstand in oak with marble top when visiting a Neptune shop locally. I decided to buy the washstand and placed my order some time ago.
The item was made to order and I waited for the washstand to be ready whilst finishing decorating which suited my time frame for delivery.
On the arranged date the item was delivered as a flat pack but the delivery team assembled the item for me after I asked for help which was a good job because assembly did need specialist tools.
I am delighted with my purchase from Neptune.
September 19, 2021
Reply from Neptune - Guildford
Dear Tim
Thank you for taking the time to leave your review. I'm so pleased that you are delighted with your purchase and the service received from the delivery team. I look forward to seeing you in store, when you are next in the Guildford area.
Eve
Team Leader, Neptune Guildford
Full Marks!
The staff at Neptune were efficient, friendly and knowledgeable of their products . They stuck to the time lines on delivery , something which is very rare theses days. At all times we were kept informed of the progress. Delivery of items went smoothly and the items look lovely in my new home.
September 16, 2021
Reply from Neptune - Guildford
Dear Gaby,
I'm so glad that everything went smoothly with your dining table! It's so lovely to hear that you enjoyed your experience. I can see that you've mainly been talking with Eve and Sarah in store, so I will pass you're comments onto them. We can't wait to see you in Neptune Guildford again soon and I hope you bring some pictures of you Moreton table in your home.
Best wishes,
Amy
Store Leader, Neptune Guildford
Great customer service
Great customer service, helpful staff, beautiful product, really happy with my purchase.
September 15, 2021
Unprompted review
Reply from Neptune - Guildford
Dear Lidia,
Thank you so much for this lovely comment, I can't wait to let the team know how much you enjoyed yourself in Neptune Guildford. I hope we see you here again soon!
Best wishes,
Amy
Store Leader, Neptune Guildford
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