Neptune - Hailsham Reviews 

Service with a genuine smile. My fabulous new bed arrived on time, delivered by two lovely guys. Many thanks Neptune, Alfie and Josh

Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the timescale for the installation. They were courteous, tidy and paid great attention to detail. Thrilled with the end result. Would highly recommend to friends and family.

We were struggling to know what to do with our living room. It just didn't feel right and we needed help visualising the options we had. That's when Katie at Neptune came in and what an incredible experience it was working with her. From the moment we met her we knew we had found someone that we could trust to help us turn our living room in the family room we wanted. We can not fault the service. Katie took on board everything we wanted and gave us options for things that we didn't think was possible. She helped us to visualise removing our fireplace and flipping the room around so that we could get make the amazing Long Island corner sofa in. Katies attention to detail is second to none. It was so great to see the design come to life and the final piece to this was the room styling. LOVE LOVE LOVE!! Absolutely phenomenal and worth every penny. Our lounge is a statement room of the house and the room we all can't wait to be in after a long day. Thank you Katie for helping us create the family room of our dreams. What an fabulous service and we can not wait to have Katie design all the other rooms in our home :)

Delightful visit. The showroom was beautiful with great accessories to enhance the furniture. The staff were friendly and helpful.

Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.

Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than satisfied. Great attention to the customers requirements and a quality product at the end of the day.

Always a warm welcome at the Hailsham store. Beautiful products displayed in a creative way.

I visited on Sunday of the 30th anniversary celebration weekend. The shop was looking lovely and touches of the seasonal nettle colour were evident. Many of my friends shop at Neptune, and we had decided 3 of us would meet up and shop and chat together. I also brought my clean well behave pooch, who also loves a visit and appreciates the water and the treats often offered to her. We enjoyed a glass of alcohol free fizz and elderflower cordial, and some nibbles. I think we may have been a “bit late to the party” as nibbles were plenty, but not much choice, (probably our fault for going on the last day.) As always the staff were flawless, really helpful, chatty, personable, knowledgeable and efficient. We took our time to walk round, chat, enjoy the ambience, and eye up potential purchases. Sadly nothing major on the cards for any of us right now, but always good to know what you want for the future. I bought some beautiful faux peonies and had them given to me in a beautiful anniversary bag, which will have pride of place in my utility room. (almost too beautiful to take shopping and use!) We had a lovely sociable time, brought home ideas for the future, and nice purchases. I am so grateful to have a Neptune nearby, thank you for giving us such a beautiful store, with parking, and lovely staff.

As promised our kitchen has been transformed, we are delighted with the result.

From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient & friendly everyone involved has been.

A big thank you to Lottie, Craig & Dean ( fitters) & Chris who fitted the Quartz work top for making it a seamless experience.

Great atmosphere, was offered coffee. Found what I wanted, got it beautifully wrapped.

The welcome on entering
Free coffee
Shop beautifully displayed
Parking available
Offer of free bag

Neptune Hailsham are always superb. The products are excellent and the staff super friendly,kind and supportive. Always a pleasure and I greatly look forward to going every time.

Staff were very courteous and helpful from beginning to end. A wonderful experience.

From visiting the store to receiving the lights was superb. Fantastic customer service and such a quick delivery. Lights look fab in my lounge.

Products made with the greatest care from people who really care.

speedy service and very nicely presented gift card, only reason I didn't give 5 stars is when ordering there was a message section but not message was added to the gift card

Being able to visit the showroom at Hailsham where we are always greeted with a warm welcome. The helpfulness of the staff and their knowledge of the products is rare these days and makes shopping a real pleasure.

The team are always very warm and welcoming at the Hailsham branch, on the day that I visited Lucy, Lottie and Katie all shared product knowledge and talked me through new season items, all three of them are a credit to the business, I will be returning.

Good customer service. Very welcoming. One of my favourite shops.

Neptune in Hailsham, were extremely efficient, and mended my dishwasher door in double quick time. I rang them on Wednesday afternoon and by Thursday afternoon The engineers had been and had fixed it to work beautifully again. I even got a call from the manager. It was a very good service. As it was only a week until Christmas Day, I was very concerned that we were maybe without a dishwasher working for the Christmas period.

We love our Neptune Kitchen, and it’s very reassuring to know that we have the backup of Neptune in Hailsham.