Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than... See more
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Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than... See more
Company replied
As promised our kitchen has been transformed, we are delighted with the result. From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient &... See more
Company replied
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... See more
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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... See more
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
North Street, BN27 1DQ, Hailsham, East Sussex, United Kingdom
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The picture I bought was a present. It was greatly appreciated. An excellent choice and the delivery went smoothly. I love the Neptune shop in Hailsham.

Reply from Neptune - Hailsham
Very positive experience from order to delivery. All staff involved were extremely helpful
What an amazing place....you could literally get lost looking around all the beautiful room settings! Easy to find and park and Shannan and Katy are beyond friendly....even offer you a drink! The product range is extensive and you can tell that both ladies are very passionate about all that they do. I will 100% be recommending and revisiting!

Reply from Neptune - Hailsham
Brilliant service from Neptune Hailsham.
From first meeting to the design and installation, so pleased!
Our new kitchen is both beautiful and functional.
A special thanks to Lottie for the perfect design in a tricky space. And Gary for all the organisation. Craig too, for his hard work installing the kitchen and bringing it to life!
Thanks so much, we are thrilled.

Reply from Neptune - Hailsham
Great service and advice from Lucy and Shannan again!!
A few more purchases to keep the dream on track....!

Reply from Neptune - Hailsham
The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!

Reply from Neptune - Hailsham
Had a brilliant experience at Neptune this weekend..first trip to the Hailsham store and such a stunning showroom.
Shannan was so helpful with ideas for our lounge and colour schemes..
Will definitely be back.. thank you

Reply from Neptune - Hailsham
Fab shop and equally fab service from Shannan. Thanks so much x

Reply from Neptune - Hailsham
Wonderful customer service at the Neptune event in Hailsham today, Katy was so lovely and helpful and made us feel so welcome! Great refreshments and really happy with my purchase. Could not recommend the beautiful store and fab team more highly! Will definitely be visiting again :)

Reply from Neptune - Hailsham
Rachael, Katie and Katy were all very welcoming and helpful when I called in to the Hailsham store today to look for gift.
The store is very nice and I was very impressed with the service and refreshments.

Reply from Neptune - Hailsham
We popped into the shop today and met Katy, Katie and Rachel. Such lovely ladies, so helpful and knowledgable about the merchandise. They couldn't have been more helpful.
Thanks for all your help and see you again soon
Vaneta and Paul

Reply from Neptune - Hailsham
First time visiting Neptune and what a lovely experience it was, the lovely ladies at Neptune Hailsham were so friendly and welcoming, the shop was beautifully laid out with all prices clear, my husband loved the smell as we walked into the shop and we ended up buying the oil for our mist diffuser, thank you Katy, Rachael and Katie for making it such a nice experience we will definitely be returning x

Reply from Neptune - Hailsham
All the staff are so welcoming and happy to give their time and excellent choices. I thought I had made my decisions but having more time with Katie has really helped me make my best choices. I have a whole house to do and enjoy the shopping experience. I would like to see my garden choices

Reply from Neptune - Hailsham
Katie is always really helpful and makes excellent suggestions. Making such important purchases is made so much easier with her expert help. I have worked with her on a couple of large projects and she is my go to person. Can’t recommend enough

Reply from Neptune - Hailsham
Visited the event today at Neptune Hailsham and was served by three lovely members of staff. Everything looked so well presented, it was a great shopping experience. I’ll definitely be back again.

Reply from Neptune - Hailsham
It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don't think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.

Reply from Neptune - Hailsham
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wonderful.
Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen 'stuff'. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience.
I'm sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.

Reply from Neptune - Hailsham
Visted Neptune Hailsham today to see the new ranges
I’ve visited most of the stores but Hailsham is special because of the staff.
They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.
Thank you Katie, Katy & Shannon xx

Reply from Neptune - Hailsham
I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near.
Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.
They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab!
Definitely my absolute favourite shop.

Reply from Neptune - Hailsham
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