Neptune - Hailsham Reviews 

164
TrustScore 5 out of 5

4.9

North Street, BN27 1DQ Hailsham, East Sussex, GB


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Rated 5 out of 5 stars

Fantastic personal and professional service right from the beginning. We made the wrong choice of product at the beginning but without any fuss Lucy arranged to swap the table top and we are more than... See more

Company replied

Rated 5 out of 5 stars

As promised our kitchen has been transformed, we are delighted with the result. From the moment we met Lottie in your showroom, we have been very impressed with how professional, efficient &... See more

Company replied

Rated 5 out of 5 stars

Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... See more

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Rated 4 out of 5 stars

Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... See more


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Hailsham

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • North Street, BN27 1DQ, Hailsham, East Sussex, United Kingdom

  • 01323 849483

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

2,169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The picture I bought was a present

The picture I bought was a present. It was greatly appreciated. An excellent choice and the delivery went smoothly. I love the Neptune shop in Hailsham.

June 3, 2024
Neptune - Hailsham logo

Reply from Neptune - Hailsham

Thanks Liz, we're very grateful and very pleased that your prunt is a success! Tob y and Team Hailsham

Rated 5 out of 5 stars

What an amazing place....you could…

What an amazing place....you could literally get lost looking around all the beautiful room settings! Easy to find and park and Shannan and Katy are beyond friendly....even offer you a drink! The product range is extensive and you can tell that both ladies are very passionate about all that they do. I will 100% be recommending and revisiting!

June 2, 2024
Unprompted review
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Reply from Neptune - Hailsham

Thanks for your lovely review which I have passed on to Shannan and Katy. You are always welcome in Hailsham Tracie! See you soon we hope. Toby and the Hailsham Team

Rated 5 out of 5 stars

Brilliant service from Neptune…

Brilliant service from Neptune Hailsham.
From first meeting to the design and installation, so pleased!
Our new kitchen is both beautiful and functional.
A special thanks to Lottie for the perfect design in a tricky space. And Gary for all the organisation. Craig too, for his hard work installing the kitchen and bringing it to life!
Thanks so much, we are thrilled.

January 12, 2024
Unprompted review
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Reply from Neptune - Hailsham

Melanie, thank you so much for your lovely review. We're thrilled that you love your kitchen. I have passed on your kind words to Lottie, Gary and Craig. Toby and the Hailsham Team

Rated 5 out of 5 stars

Great service and advice from Lucy and…

Great service and advice from Lucy and Shannan again!!
A few more purchases to keep the dream on track....!

May 19, 2024
Unprompted review
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Reply from Neptune - Hailsham

Pat, what a lovely review, thank you! Lucy and the Hailsham team x

Rated 5 out of 5 stars

One visit is not enough!

The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

We look forward to welcoming you back Jane, thank you for your kind words. Neptune Hailsham team x

Rated 5 out of 5 stars

Had a brilliant experience at Neptune…

Had a brilliant experience at Neptune this weekend..first trip to the Hailsham store and such a stunning showroom.
Shannan was so helpful with ideas for our lounge and colour schemes..
Will definitely be back.. thank you

May 17, 2024
Unprompted review
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Reply from Neptune - Hailsham

Hi Danielle, we are so glad you have found us. Thank you for taking then time to leave a review. Neptune Hailsham team x

Rated 5 out of 5 stars

Fab shop and equally fab service from…

Fab shop and equally fab service from Shannan. Thanks so much x

March 7, 2024
Unprompted review
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Reply from Neptune - Hailsham

Thank you for your lovely words Phoebe. We hope to see you again in store soon. Neptune Hailsham team x

Rated 5 out of 5 stars

Wonderful customer experience

Wonderful customer service at the Neptune event in Hailsham today, Katy was so lovely and helpful and made us feel so welcome! Great refreshments and really happy with my purchase. Could not recommend the beautiful store and fab team more highly! Will definitely be visiting again :)

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Many thanks for your kind review, we very much appreciate your feedback. Neptune Hailsham team x

Rated 5 out of 5 stars

Neptune hailsham

Rachael, Katie and Katy were all very welcoming and helpful when I called in to the Hailsham store today to look for gift.
The store is very nice and I was very impressed with the service and refreshments.

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Hi Victoria, thank you for taking time to post such positive feedback. Come and see us again soon. Neptune Hailsham team x

Rated 5 out of 5 stars

Excellent customer service

We popped into the shop today and met Katy, Katie and Rachel. Such lovely ladies, so helpful and knowledgable about the merchandise. They couldn't have been more helpful.
Thanks for all your help and see you again soon
Vaneta and Paul

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Hi Vaneta. We really appreciate your lovely review, thank you so much. See you soon . Neptune Hailsham team x

Rated 5 out of 5 stars

First time visiting Neptune

First time visiting Neptune and what a lovely experience it was, the lovely ladies at Neptune Hailsham were so friendly and welcoming, the shop was beautifully laid out with all prices clear, my husband loved the smell as we walked into the shop and we ended up buying the oil for our mist diffuser, thank you Katy, Rachael and Katie for making it such a nice experience we will definitely be returning x

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Thank you for the fantastic feedback Helen, we so appreciate it. Neptune Hailsham team x

Rated 5 out of 5 stars

Great Staff

All the staff are so welcoming and happy to give their time and excellent choices. I thought I had made my decisions but having more time with Katie has really helped me make my best choices. I have a whole house to do and enjoy the shopping experience. I would like to see my garden choices

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Many thanks for taking the time to review us, we love hearing your positive feedback. Neptune Hailsham team x

Rated 5 out of 5 stars

Katie is always professional and super helpful

Katie is always really helpful and makes excellent suggestions. Making such important purchases is made so much easier with her expert help. I have worked with her on a couple of large projects and she is my go to person. Can’t recommend enough

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Thank you Sam, what lovely words! So kind of you. Neptune Hailsham team x

Rated 5 out of 5 stars

Visited the event today at Neptune…

Visited the event today at Neptune Hailsham and was served by three lovely members of staff. Everything looked so well presented, it was a great shopping experience. I’ll definitely be back again.

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

We are so glad you enjoyed your experience with us Tom. Many thanks for taking time to post your review. Neptune Hailsham team x

Rated 5 out of 5 stars

A gem of a shop

It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don't think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

Marion thank you for leaving such a wonderful review, we truly appreciate it. Neptune Hailsham team x

Rated 5 out of 5 stars

A gem of an interior design shop, high quality

Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen 'stuff'. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience.
I'm sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.

May 18, 2024
Unprompted review
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Reply from Neptune - Hailsham

So glad you found us Nigel and that you enjoyed your visit. Come and see us again soon. Neptune Hailsham team x

Rated 5 out of 5 stars

Inspiration destination!

Visted Neptune Hailsham today to see the new ranges
I’ve visited most of the stores but Hailsham is special because of the staff.
They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.
Thank you Katie, Katy & Shannon xx

May 17, 2024
Unprompted review
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Reply from Neptune - Hailsham

Hi Lucy, thank you for the lovely review. We hope to see you again soon. Neptune Hailsham team x

Rated 5 out of 5 stars

I have been visiting the Hailsham…

I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near.
Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.
They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab!
Definitely my absolute favourite shop.

May 10, 2024
Unprompted review
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Reply from Neptune - Hailsham

This is so great to hear Melanie, thank you for your lovely review. We hope to see you again soon. Neptune Hailsham team x

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