Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... See more
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... See more
Company replied
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Hailsham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
North Street, BN27 1DQ, Hailsham, East Sussex, United Kingdom
- 01323 849483
4.9
Excellent
164 reviews
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Inspiration destination!
Visted Neptune Hailsham today to see the new ranges
I’ve visited most of the stores but Hailsham is special because of the staff.
They are so friendly and helpful- they encourage you to explore at your leisure without pressure but so knowledgeable when you need help.
Thank you Katie, Katy & Shannon xx
May 17, 2024
Unprompted review
Reply from Neptune - Hailsham
Hi Lucy, thank you for the lovely review. We hope to see you again soon. Neptune Hailsham team x
I have been visiting the Hailsham…
I have been visiting the Hailsham Neptune for many years and what a wonderful store it is too! We are so lucky to have such a quality company so near.
Shannan, Katie & Katy always give such a warm welcome they feel like friends I have made over the years.
They are so knowledgeable on the Neptune range and go above & beyond trying to help which is always so fab!
Definitely my absolute favourite shop.
May 10, 2024
Unprompted review
Reply from Neptune - Hailsham
This is so great to hear Melanie, thank you for your lovely review. We hope to see you again soon. Neptune Hailsham team x
Reply from Neptune - Hailsham
Thanks so much Gesine! See you soon we hope. Lucy and the Hailsham Team
Retail Therapy at its best!
Retail Therapy at its best!
I may have only purchased a candle …. Or 4!! but the overall experience, was as always outstanding. Shannon & Katie welcome you (into their home) with warmth and a smile. Never pushy but always there to offer a creative suggestion and a lovely cuppa.
March 23, 2024
Unprompted review
Reply from Neptune - Hailsham
Thank you for your lovely review Lou, these are always so nice to hear and mean so much to us. See you soon. Hailsham team x
Superb store, quality furnishings with very helpful and friendly staff
I can't find fault with the service I have received from all the staff at Neptune, Hailsham.
Katie spent a considerable amount of time listening, advising and very knowledgeably designing our lounge and being very patient with my inability to make final decisions! The lounge never fails to receive a "Wow" when people first see it! Highly recommend the Home Design service!
Katie also helped me make a little used dining room into a very welcoming room by advising on additional furniture and accessories and she dressed it beautifully for me. Now I love it!
Finally she helped me in vastly improving a guest bedroom with new decor and accessories.
Shannon was very helpful in helping me make fabric choices in Katie's absence. Also Lottie who now may well be designing our kitchen and all the other staff who have served me over the past months are always very helpful and very friendly.
Toby for all the aftercare too - an excellent service.
It is always a pleasure to visit the store and enjoy a coffee and chat whilst browsing or making purchases!
Look forward to my next visit
August 22, 2023
Unprompted review
Reply from Neptune - Hailsham
Hi Sue, thank you so much for taking the time to leave such a wonderful review, we so appreciate your lovely feedback. We look forward to seeing you soon. Team Hailsham x
I can’t rate the team at Neptune highly…
I can’t rate the team at Neptune highly enough! From the moment I walked through the door, everyone was so helpful. Katie and Shannon have been brilliant and guided me through colours, fabrics and furniture for my lounge. I love it so much, that I have returned and Katie is helping me style my bedroom! They are all so lovely and helpful and have such a fantastic eye for what works well. Thank you ladies!!
March 20, 2024
Unprompted review
Reply from Neptune - Hailsham
Rachel what a lovely review! Thank you so much. We are so happy that you love your designs and your experiences with Neptune Hailsham. See you soon. The team x
Wonderful service …
The team at Neptune are always very helpful and welcoming. A great shopping experience with wonderful products for the home .
I booked Charlotte for a design consultation and she was excellent . She put together a great floor design, with advice on materials and colours.
I would highly recommend Neptune in Halisham .
January 20, 2024
Unprompted review
Reply from Neptune - Hailsham
Hi Maria, we are so happy that you loved Charlottes design. Thank you so much for leaving a great review. See you soon. Neptune Hailsham team x
Reply from Neptune - Hailsham
Hi Laura, thank you so much for your kind feedback, we really appreciate you taking the time to leave us a review. See you soon we hope. Neptune Hailsham team x
Great Experience
Went to Neptune Hailsham while on a visit to England in November 2023. The staff where so helpful and followed up with me on my return to Ireland to make sure my purchase would arrive safely and on time. Lucy Doswell was my contact and she was great.
It arrived safely today 14th Feb 24 as promised. Highly recommend Neptune in Hailsham. Thank you
November 4, 2023
Unprompted review
Reply from Neptune - Hailsham
Hi Bernadette, thank you for your kind review. We are so glad the chair arrived safely and that you love it! Hopefully we will see you again when you are next in the area. Neptune Hailsham team x
I found the whole organisation from…
I found the whole organisation from start to finish incredibly efficient. Neptune & their contractors worked so well together and their timings were perfect.
January 23, 2024
Reply from Neptune - Hailsham
Hi Cassandra, Thanks so much for your lovely words about our kitchen team, we appreciate you taking the time to write a review. We look forward to welcoming you back soon. Neptune Hailsham team x
Why is Neptune special?
There are currently several companies supplying very desirable furniture and fabrics for sale throughout the British Isles, which is displayed in beautiful showrooms. However, your success, in our eyes, is mainly due to the lovely knowledgeable staff that you employ at your branches.
My husband and I have just downsized after 38 years in the same house and we have been extremely pleased with the constructive help we have received from the three ladies working in your Hailsham Branch. One of our daughters and her family having moved to the Cambridge area have been delighted with the help from your staff in the Cambridge shop. So Neptune is a great success in our family!
November 18, 2023
Reply from Neptune - Hailsham
Thak you so much for your wonderful review Elisabeth. We are so grateful and look forward to seeing you agin soon. Have a lovely Christmas! Toby and Team
Neptune (Hailsham) is a joy to visit
Thank you so much KATIE, EMILY & SHANON, HAILSHAM. I am so impressed with your customer service it is second to none.
Christmas time is so busy in retail and I am unable to mobilise at present therefore my purchase was via the phone.
I phoned the shop on Sunday and was able to work out with help from EMILY the best CANDLE LANTERN to fit in my fireplace and the CANDLES that would fit, all were ordered she was so helpful.
Unfortunately the next day KATIE phoned to state that there was a problem with the order she then went on to say that she would be able to bring the items to my home, which I found to be so helpful, she also suggested that she would bring out the other sizes of LATERNS just to check I had the correct one.
Katie came out on a very wet day, it was late and she had other work commitments, she did not rush but checked that I was happy. The LATERN is perfect.
I am so looking forward to be able to go back to the shop after Christmas when I will be back on my feet. I love NEPTUNE in HAILSHAM it is always such a lovely visit. KATIE, EMILY & SHANON are amazing. Thanks again, Lena Fouracre
December 3, 2023
Unprompted review
Reply from Neptune - Hailsham
Thank you for your lovely review and kind words about the team Lena, it was lovely to meet you when i came out. I hope you are pleased with your purchases. We look forward to seeing you once you are able to drive again. Neptune Hailsham team x
One of my favourite shops
One of my favourite shops , the girls are always helpful , it’s a relaxing comfortable place to browse before you purchase
November 28, 2023
Reply from Neptune - Hailsham
Thank you for taking the time to leave your kind words for the team Pauline, we really appreciate your feedback. Neptune Hailsham team x
Lovely Shop and Friendly Staff ❤️
November 27, 2023
Reply from Neptune - Hailsham
Hi Sophie, thank you for your lovely review. We are so glad you enjoyed your visit. Come and see us again soon! Neptune Hailsham team x
Festive Treats
Shannon, Katie and Emily were very helpful and welcoming, providing coffee and festive refreshments as well as wrapping purchases carefully. Thank you.
November 11, 2023
Unprompted review
Reply from Neptune - Hailsham
What a lovely review Kay, thank you for passing this feedback on, it means a lot to us. See you again soon we hope. The Hailsham team x
Neptunes has been a favourite of ours…
Neptunes has been a favourite of ours for many years and we've always found the staff very helpful. Today we came in for the Christmas opening weekend and found Shannan, Katie and Emily very helpful. They went out of their way to accommodate our requests. Shannan was particularly helpful with a lamp we were purchasing and advice on furniture we are interested in, thank you.
November 11, 2023
Unprompted review
Reply from Neptune - Hailsham
Simon thank you for your lovely feedback for the girls and we hope you enjoyed the event. We look forward to seeing you again soon. The Hailsham team x
What an inspiring shop with such…
What an inspiring shop with such friendly and helpful staff! Highly recommend.
November 11, 2023
Unprompted review
Reply from Neptune - Hailsham
Thank you for your kind words Karen. We hope you will be visiting us again soon. The Hailsham team x
Very helpful.
November 10, 2023
Unprompted review
Reply from Neptune - Hailsham
Thank you for taking the time to leave your positive review Catriona. The Hailsham team x
The furniture is to die for
The furniture is to die for. Wonderful welcome tea and coffee offered brilliant customer service from Lucy & Emily. I am saving up for a wardrobe l have my eye on 👀😁
October 3, 2023
Unprompted review
Reply from Neptune - Hailsham
Thanks for the wonderful review Lee. Lucy and Emily are delighted and look forward to seeing you soon! Toby and the Hailsham Team
As always excellent service!
Great wall art purchased and as always excellent service from the Hailsham branch! We always thoroughly enjoy a trip to the showroom!
September 26, 2023
Reply from Neptune - Hailsham
Dear Paul, Thank you for taking the time to leave a lovely review. We are delighted to hear your enjoying the wall art an i will ensure your comments are passed onto the Hailsham store. We look forward to welcoming you back in the near future. Best wishes Victoria
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