Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... See more
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... See more
Company replied
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Hailsham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
North Street, BN27 1DQ, Hailsham, East Sussex, United Kingdom
- 01323 849483
4.9
Excellent
164 reviews
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Great service
The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏
September 11, 2023
Reply from Neptune - Hailsham
Thank you so much for your kind words about our team Tracey. We hope to see you again soon . Neptune Hailsham x
Store is inviting to look around
Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .
August 7, 2023
Reply from Neptune - Hailsham
Very kind and lovely review. Thank you! Toby and Team
Wonderful staff
Wonderful staff, so helpful, knowledgeable and informative !
Beautiful ,timeless quality products.
Nothing is too much trouble , great customer care!
August 7, 2023
Reply from Neptune - Hailsham
Thanks so much for your lovely review Gaynor, and your continued support. We love seeing you in store and in your beautiful home! Toby and Team
Cheered in store
Its a miserable wet Monday in August, and I had seen that Neptune had a sale on, so popped in to get some wonderful washing up liquid, and I was offered a coffee! That was so welcoming, the most delicious coffee arrived in one of Neptune’s fabulous cup and saucers! I was served by a lovely young woman (Shannan) and got some excellent items (I also had to buy a cup and saucer!) I love the quality and harmonious displays and often go just to get some inspiration!
July 31, 2023
Unprompted review
Reply from Neptune - Hailsham
Thanks so much for your lovely review Anu. I have passed it on to the team and Shannan in particular. Come and see us again soon. Toby and the Hailsham team.
Lovely store
Always a pleasure visiting this store. Staff are very pleasant and helpful. Small hiccup with light shades, but happily sorted.
May 16, 2023
Reply from Neptune - Hailsham
Huge thanks for your kind review Tilly, we really appreciate it! Toby and Team
I pop into Neptune whenever I can get…
I pop into Neptune whenever I can get to Hailsham.
I already have their Chichester kitchen, a couple of their dining tables, sideboard, consul tables and coffee
tables. I can always find an excuse to buy their faux flowers, candles, soap etc and paint.
I am always greeted with friendliness and politeness
and the staff are unfailingly helpful,
and always have an enjoyable visit.
May 30, 2023
Reply from Neptune - Hailsham
Thanks so much for your lovely words and loyal custom Madeleine! See you soon we hope. Toby and Team
Visited the Hailsham store recently and…
Visited the Hailsham store recently and all of the staff were very welcoming and incredibly helpful. Having just started a home renovation project, I was very impressed in particular with Shannon’s help and knowledge that she has on your all products. Shannon was easy to talk to and helped me purchase some lovely items. I have a feeling I will be spending a lot more time (and money) in your store in the future. Thanks Shannon for your assistance.
April 28, 2023
Unprompted review
Reply from Neptune - Hailsham
HI Alice, thanks for your lovely review, I've passed it on to Shannan and the team and they're thrilled, Toby
Expert and friendly advice.
April 22, 2023
Reply from Neptune - Hailsham
Thank you so much Karin, we're very grateful. Toby and the Hailsham Team
Lovely experience
Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.
April 3, 2023
Unprompted review
Reply from Neptune - Hailsham
That's an equally lovely review! So kind, thank you. Toby and Team
Reply from Neptune - Hailsham
Thanks for your lovely feedback Jane, very much appreciated! Toby and Team
We took our daughter
We took our daughter, who has just bought a flat, to the Hailsham branch. We've used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.
April 15, 2023
Unprompted review
Reply from Neptune - Hailsham
Huge thanks for your lovely review Danny. We'd love to help your daughter with her new flat, she just needs to ask Charlotte, Katie or Lottie should she want any advice. Hope to see you both soon. Toby & Team
Reply from Neptune - Hailsham
Daryl, it's always a pleasure to see you both in Hailsham. Thanks so much for your continued support. See you soon we hope. Toby and the Team
Staff very pleasant and helpful
Staff very pleasant and helpful. So far everything has turned up on time. Very happy.
April 11, 2023
Reply from Neptune - Hailsham
Dear Sandra and Chris, thanks so much for your lovely review and your continuous support, we truly appreciate it. See you soon we hope. Toby and the Team
Good product and prompt delivery
March 7, 2023
Reply from Neptune - Hailsham
Thanks Carol!! See you soon we hope. Toby
The 2 ladies couldn’t have been more…
The 2 ladies couldn’t have been more helpful. Went in there with no idea what I wanted. Came out with loads. Greeted with a lovely cup of coffee too!
February 14, 2023
Unprompted review
Reply from Neptune - Hailsham
Thanks so much for your lovely review Hayley. I'm so pleased that you were looked after by the team. Come back and see us soon. Toby and the Hailsham Team
Just customer service wanted to say.
Just wanted to say.
That Emily gave the best customer service. She is an asset to the company.
She made my friend and I very welcome
Putting us at ease. At times it can feel a bit sterile in the store.
A smile goes a long way.
January 24, 2023
Unprompted review
Reply from Neptune - Hailsham
Thanks so much for taking the time to review the store and Emily in particular. Very good feedback and much appreciated. Toby and Team
Happy furniture customer
Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.
January 6, 2023
Reply from Neptune - Hailsham
Huge thanks for your lovely review Michelle, we love this kind of feedback! See you soon we hope. Toby and the Team
Very helpful.
December 31, 2022
Reply from Neptune - Hailsham
Thanks so much for your kind review, we truly appreciate you taking the time and look forward to seeing you in Hailsham again soon. Toby & Team
Lovely home furnishings
Lovely home furnishings! Emily was very friendly and helpful.
January 7, 2023
Unprompted review
Reply from Neptune - Hailsham
Thanks Tina, I'll pass on your kind words to Emily. See you soon we hope. Toby and the Hailsham Team.
Always a welcome greeting
Always a lovely greeting from the staff, Rebecca, Charlotte and Lottie to name a few and Toby and Tanya aswell. Nothing is too much trouble and they have helped us no end over the years in making our home. Timeless pieces.
December 29, 2022
Unprompted review
Reply from Neptune - Hailsham
Thanks so much for your lovely review Lorraine! You're always very welcome to Hailsham. Toby and the team
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