Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
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Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... See more
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... See more
Company replied
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Hailsham
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
North Street, BN27 1DQ, Hailsham, East Sussex, United Kingdom
- 01323 849483
4.9
Excellent
166 reviews
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Excellent service at Hailsham
We have always enjoyed professional and friendly service from all the team at the Hailsham store.
Our most recent purchase was delivered on schedule, unpacked and placed in the appropriate spot, white glove service .
Thanks
June 8, 2021
Reply from Neptune - Hailsham
Hi Jim & Martha,
Thanks so much for your review - we love seeing you in store. Glad the mirror arrived safely.
See you soon!
Rebecca
Lovely Bryher garden furniture
Ordered the Bryher garden furniture from the Hailsham shop on Thursday.
It was lovely to see this on display, I liked it more each time I saw it. Katie was extremely helpful and didn’t mind that it took three visits to the shop for me to make my mind up! The garden furniture looks good quality and comfortable to sit on I’m looking forward to it’s arrival and am now deliberating about the stunning garden parasol. Excellent customer service, nothing was too much trouble. Lovely shop, certainly worth a visit.
May 29, 2021
Reply from Neptune - Hailsham
Dear David,
Thank you so much for your review, we really appreciate you taking the time to leave it. I am glad you loved the showroom. Katie is a real asset to us in Hailsham. We look forward to seeing you again soon.
Many thanks, Rebecca
Beautiful showroom and wonderful staff and manager
I have recently discovered Neptune brand and am in love with the Hailsham store! Every single member of staff that I have met are so friendly and so helpful.
The manager Rebecca gave me some great advice on how to style my lounge and ordered the perfect clock into store for me and it finishes the lounge off beautifully.
I'm so happy that I have discovered this amazing brand and such a stunning local showroom. Its my new favourite place to visit!
Thank you Neptune Hailsham xx
May 28, 2021
Unprompted review
Reply from Neptune - Hailsham
Hi Mandy,
Thank you so much for your review, we are so pleased that you have a love for our brand and store in Hailsham. We look forward to seeing you soon!
Kind regards, Rebecca
We purchased some bedroom furniture…
We purchased some bedroom furniture from the Chichester range a while back and wanted to add to this. Their customer service is excellent, Larisa couldn’t have been more helpful, and we have found the quality of the furniture is excellent. I have also purchased “Old Chalk” paint, which is excellent quality, easy to apply and no brush marks. Would highly recommend Neptune.
May 26, 2021
Unprompted review
Reply from Neptune - Hailsham
Peter, thanks so much for your kind review. I'm so glad Larisa was able to help. She's fab and we're lucky to have her in the team. Call us any time. Many thanks Toby
Helpful service in store
Helpful service in store, very stylish product and easy to install. It was a day or two later being delivered than advised, but there was a prompt and informative response when I queried this.
May 24, 2021
Reply from Neptune - Hailsham
Hi Elizabeth, thank you for your review, we are glad you like the product. We look forward to seeing you in store soon. Many thanks, Neptune Hailsham
Your designer Annie from Hove office…
Your designer Annie from Hove office worked well to help me get the kitchen I needed. However, the delivery of units let her down. The towel rail did not have a rail, and had to be reordered twice until one arrived. The estimate on cornice needed was wrong so I had to order another length, which took too much time.
The units chip with time and need repainting.
April 25, 2021
Reply from Neptune - Hailsham
Thank you for your taking the time to post a review Maureen. I am glad to hear that you were happy with your service from Annie. My apologies for the issue with the towel rail and cornice. If you would like to discuss further you can email me with further details on: rebecca@neptunehailsham.com. Thank you, Rebecca
Very helpful
Very helpful, informative, efficient service. They rang back when they said they would, I placed my order and I received it in the time frame quoted.
April 7, 2021
Reply from Neptune - Hailsham
Hi Sarah, thanks so much for your lovely review! We truly appreciate your feedback and hope to be able to help you again soon! Toby
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