A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... See more
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The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... See more
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The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... See more
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We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Hove
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
379 Kingsway, BN3 4QD, Hove, East Sussex, United Kingdom
- 01273 458459
4.8
Excellent
104 reviews
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Aways
Aways, very helpful and friendly staff and very efficient service.
My only gripe is your LED AR 50 light bulbs do not last very long and are very expensive.
March 13, 2024
Reply from Neptune - Hove
Thank you for your lovely review. I'm so sorry that your bulb hasn't lasted. Please call me on 01273 458459 and I'll try and resolve this for you. Many thanks Toby
Kitchen & Utility ...so happy
We have had our kitchen and utility designed and fitted by Neptune Hove. They have been a pleasure to deal with and we're absolutely over the moon with the results... a real life changing purchase for us, and hopefully a kitchen for life!
February 6, 2024
Reply from Neptune - Hove
Thanks so much for your lovely review Sophie. It's been a pleasure working with you too! I know that you'll as fond of your kitchen as I am of mine and I can't wait to see it! Toby and the Hove Team
Good Service & Product
Kept informed of delivery by helpful and friendly staff.
Good quality product. Nice store when I collected chair cushions so will be back to browse.
January 5, 2024
Reply from Neptune - Hove
Thanks for your kind words Jane, we're very grateful. See you soon...Toby and the Hove Team
Reply from Neptune - Hove
Thanks so much for your lovely review. Toby and Team
The team at Hove Neptune were very…
The team at Hove Neptune were very helpful & friendly & I’m very pleased with my order, thank you!
November 25, 2023
Reply from Neptune - Hove
Thanks for your lovely review Laura, very kind indeed! See you soon. Toby and Team Hove
I had very good and efficient customer…
I had very good and efficient customer service.
December 12, 2023
Reply from Neptune - Hove
Thanks so much for taking the time to leave a lovely review, we're very grateful. Have a lovely Christmas! Toby and Team
Quality store and products with…
Quality store and products with excellent customer service.
November 3, 2023
Reply from Neptune - Hove
Thanks Graham, so kind of you to leave such a lovely review. Call us if you ever need anything! Toby and the Team
Excellent Service
We dealt with Toby at Hove who was incredibly helpful throughout the purchase and delivery! We ordered the Wycombe Table which arrived two days later! Gorgeous table, beautifully made. Delivery drivers were friendly and put the item together! Honestly couldn’t fault the service from start to finish. And thank you Toby for getting the delivery done so quickly. Pleasure to deal with you!
November 2, 2023
Reply from Neptune - Hove
Wow! Thanks Lara, I've gone bright red! Looking forward to lookingt after you both again. Have a lovely weekend. Toby and the Hove Team
Beautiful products
Beautiful products, lovely quality. The Hove branch team are helpful and friendly. Their home design help has been great, advising us how to style our home with their products. Neptune is definitely our favourite company!
October 27, 2023
Reply from Neptune - Hove
Thanks so much for your lovely review Anna, it means so much to us. We look forward to welcoming you again soon. Toby and the Team
As we live in Devon, we made our purchase by telephone
As we live in Devon, we made our purchase by telephone call to the Hove Branch. On visits to the store, everyone always welcoming, polite and helpful, rather like home from home. The item we ordered arrived on time. The delivery personnel were extremely polite and on time with the delivery. We are extremely pleased with our order. Customer care is tip top. Thank you to all
October 25, 2023
Reply from Neptune - Hove
Thank you so much for popping in to the Hove store. It means so much when you live in Devon. We truly appreciate your support! Please don't hesitate to contact us if we can help in any way. Toby
Neptune Kitchen Fitting
The staff at Neptune managed the project very well.
They were friendly, professional and easy to contact with plans and alterations being made at the Hove shop. The furniture was delivered on time after a comprehensive survey.The schedules were adhered to.There was some waiting time with lamps and taps but this was more to do with Brexit! We would have no hesitation to recommend the Neptune experience.
August 14, 2023
Reply from Neptune - Hove
Thanks Hanalore and Robin! It's been a real pleasure working with you on your beautiful kitchen. We can't wait to take some pics and show it off. Toby and Team
Always helpful with good advice
Always helpful with good advice. Excellent service too.
August 1, 2023
Reply from Neptune - Hove
We're so grateful that you took the time to leave us a lovely review - Thank you!. Toby and the Hove Team
A great company
A great company who provide great furniture and an excellent delivery service. The staff are always welcoming and helpful.
May 30, 2023
Reply from Neptune - Hove
Wow, thanks Shelley! So kind of you to leave a lovely review. Come again soon - Toby and Team
Excellent service
Excellent service, first rate Company nothing to much trouble.they gave me all the help l needed , explaining which was the best product for my flooring. highly recommend
May 23, 2023
Reply from Neptune - Hove
Thanks for leaving such a lovely review Jan, we're very grateful! Your house (and floor) look stunning. Looking forward to seeing you both soon. Toby and Team
Chose Neptune Hove to design our new…
Chose Neptune Hove to design our new kitchen and we are delighted. The planning and design process was great and we got good advice and support from the team - Laura, Heidi and Gary. Craig and Dean were really knowledgable and experienced installers for Neptune. Great job. Everyone made this a smooth process for us and we love the kitchen.
January 23, 2023
Unprompted review
Reply from Neptune - Hove
It's very kind of you to leave such a lovely review Natalie. The team are delighted that you love your kitchen and that the process went smoothly. Please come back and see us soon. Toby and the Hove Team
A lovely friendly welcome when we…
A lovely friendly welcome when we entered the store in Hove we were offered a delicious coffee. Loved the cups so I purchased some! I wish every store was so customer friendly!
April 15, 2023
Reply from Neptune - Hove
Thanks for your lovely review Sue (there's no such thing as a free coffee!!). Come and see us again soon. Toby and the Hove Team
Attention to detail
Craig Allan and team have done such a lovely job in finishing off the snagging items on our kitchen. Absolute A1 attention to detail!
February 16, 2023
Unprompted review
Reply from Neptune - Hove
Thanks Erin, I'm so glad. Craig is superb, we're so lucky to have him. See you soon I hope. Toby and the Hove Team
Such a stylish efficiently run shop
I’ve been purchasing furniture, mirrors, paint, soft furnishings etc for years from Neptune Hove & have always been treated very well by them. Nothing is too much trouble & larger items have been delivered personally which was very much appreciated.
It’s always a pleasure to visit the shop which is stylish, friendly & beautifully set out.
January 26, 2023
Reply from Neptune - Hove
Dear Jill,
We are thrilled with your lovely review, thanks so much! You are always welcome in store and it's a pleasure delivering to your gorgeous house. Toby and Team
Great experience
The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked both mirror so I could check them. I rang the showroom to say how impressed I was.
I am so happy with both.
January 13, 2023
Reply from Neptune - Hove
We're so pleased that you love the mirrors and the delivery went smoothly. Thanks so much for the kind feedback Mrs Austin, we hope to see you back in store soon. Toby & Team
Neptune, Hove. A beautiful and welcoming showroom of…
A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) Exceptional customer service whether you buy a small or large item with no quibble for refunds. The staff go out of their way to help choose paints and find out info on other products. Customer service like this is rare… other companies take note!
January 16, 2023
Unprompted review
Reply from Neptune - Hove
What a LOVELY review!! Thank you so much, we are truly grateful. Please come and see us again soon. Have a lovely evening, Toby & Team
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