Neptune - Hove Reviews 

104
TrustScore 5 out of 5

4.8

379 Kingsway, BN3 4QD Hove, East Sussex, GB


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Rated 5 out of 5 stars

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... See more

Company replied

Rated 5 out of 5 stars

The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... See more

Company replied

Rated 5 out of 5 stars

The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... See more

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Rated 5 out of 5 stars

We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Hove

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 379 Kingsway, BN3 4QD, Hove, East Sussex, United Kingdom

  • 01273 458459

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

2,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen design

Laura, Neptune Hove's lovely kitchen designer, was super-helpful and super-patient while we chopped and changed our minds over a tricky design for a small kitchen. She couldn't have been nicer and, thanks to Toby's input as well, we think we have a great kitchen coming our way. Thank you everyone at Neptune Hove!

November 10, 2022
Unprompted review
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Reply from Neptune - Hove

Thanks so much for your very kind review. We can't wait to see the finished kitchen!!

Rated 5 out of 5 stars

One of the best experiences I’ve had in…

One of the best experiences I’ve had in a store for a long time . Welcoming, amazing service which was consistent on our next visit . And of course the product and displays were super inspiring . My mum ( who is 88 ) had her first visit and was bowled over and is now a Neptune convert . Toby and all the staff were amazing .

October 6, 2022
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Reply from Neptune - Hove

Hi Sally, It's an absolute pleasure looking after you and your lovely Mother. Thanks so much for the kind review, and for bringing Mrs Chatfield to the Hove store. See you soon. Toby

Rated 5 out of 5 stars

Ordered an e card for our daughter and…

Ordered an e card for our daughter and son in law as wedding anniversary gift. Very delighted.

September 2, 2022
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Reply from Neptune - Hove

Hi Jenny, thanks for the kind words. Congratulations to your daughter and her husband! See you soon, Toby and the Hove Team

Rated 5 out of 5 stars

I needed a small tin of paint ..a…

I needed a small tin of paint ..a sample one. I was given as much courtesy and help as if I was having the whole kitchen redone. Thanks Hove.

August 22, 2022
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Reply from Neptune - Hove

Penny, that's lovely to hear. Thanks so much for your kind feedback. Toby and the Hove team.

Rated 5 out of 5 stars

Very pleased with the service I…

Very pleased with the service I received from Neptune.
I ordered some new lampshades and they even let me take one from the shop to see if it was suitable for my lamp.
The staff are helpful friendly and very professional.
Will definitely be back

August 20, 2022
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Reply from Neptune - Hove

Thanks so much for leaving the team at Hove a kind Review. We ttruly appreciate it. You're welcome to the Hove store any time! Toby

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly and efficient delivery, excellent product.

July 31, 2022
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Reply from Neptune - Hove

Cheryl, thanks so much for taking the time to leave us a kind review, We are truly grateful and hope to see you soon. Toby and the Hove team.

Rated 5 out of 5 stars

excited to find this furniture store in…

excited to find this furniture store in a place where not typical high street. Parking is available literally in front of the stores. Modern designed furniture and quality nice little things as well. Really love it and worth visiting.

July 27, 2022
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Reply from Neptune - Hove

Jessie, thanks so much for your kind review. You're always welcome to the Hove store. Toby and the Hove Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, high quality furniture. Would definitely recommend.

July 27, 2022
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Reply from Neptune - Hove

Thanks so much! We really appreciate your kind review!

Rated 5 out of 5 stars

Excellent service and advice from Neptune Hove

We had an absolutely excellent experience purchasing garden furniture through Neptune, Hove. Julia and all the staff team were extremely helpful and knowledgeable, answered all our queries. Julia also advised us on the colour of chair cushions.
We were delighted with our furniture. It is extremely stylish and comfortable. I researched a wide range of garden furniture on the internet and Neptune furniture far surpasses everything else I looked at. There was a small problem with the table and Heidi at Neptune Hove arranged for it to be replaced immediately.
We will return to Neptune again for further furniture purchases- the showroom gives you so many ideas about colour schemes and design. Their furniture and textiles are quite lovely.

June 29, 2022
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Reply from Neptune - Hove

Thanks so much for your kind and generours review Gillian! Julia, Heidi and the team are delighted. We look forward to seeing you again soon, Toby and the Hove team.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Very good quality products.

May 1, 2022
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Reply from Neptune - Hove

Thanks so much for your kind review Sue, we're very grateful! We look forward to seeing you soon. Toby and the Hove team

Rated 5 out of 5 stars

Henley media cabinet

The Henley media cabinet has completed our lounge refurbishment and definitely has not disappointed. Beautiful craftsmanship and the staff at Neptune were so helpful every step of the way

April 17, 2022
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Reply from Neptune - Hove

Thank you so much for takiing the time to leave us a lovely review. We love the Henley media cabinet too! Please come back and see us soon. Toby and Team

Rated 5 out of 5 stars

I have purchased several pieces from…

I have purchased several pieces from Neptune , all to an excellent standard.
Excellent customer service and friendly helpful staff ,

March 31, 2022
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Reply from Neptune - Hove

Thanks so much for your lovely review Becky. We really appreciate your continued custom and kind words! Toby and Team

Rated 5 out of 5 stars

Brilliant

Amazing service and lovely people.Bravo Neptune Hove, could not be happier with our fabulous new kitchen table . Thank you

March 7, 2022
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Reply from Neptune - Hove

Thanks so much Clare!! We're so pleased you like your table. See you soon hopefully...Toby

Rated 2 out of 5 stars

Not up to scratch.

Bought an oak dining table from the Hove store, the first one had a black mark (similar to a old water stain), so told the store I didn’t want that one, store said they’d send another but it’d be a week or so, second table had the same problem. So some three tables later and many weeks after purchasing, I still don’t have the table I want.
Shame because the table in the store looks great but clearly no one checks the products before they are sent out.

February 17, 2022
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Reply from Neptune - Hove

Hi Liz, I'm very sorry that your tables haven't met your expectations. Perhaps you can call me in the store or email me directly - toby.macpherson@neptune.com. Let me see if I can sort this out for you.
I know that Heidi and the team at Hove have always done their very best to give Graham and you an excellent service. It would be good if I can assist. Many thanks Toby

Rated 5 out of 5 stars

They are always very helpful and…

They are always very helpful and nothing is to much trouble.

December 18, 2021
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Reply from Neptune - Hove

Hi Sindy, thanks so much for your kind review, Have a lovely Christmas and we look forward to seeing you soon. Toby and the Hove Team

Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.

Would definitely buy from Neptune again. Very good quality product, outstanding customer care

October 3, 2021
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Reply from Neptune - Hove

Good Morning Jane, thanks so much for taking the time to write a lovely review. We truly appreciate your custom and look forward to seeing you soon. Thanks Toby

Rated 5 out of 5 stars

Great place to shop

Lovely staff, very efficient and the products are good quality and stylish.

July 10, 2021
Neptune - Hove logo

Reply from Neptune - Hove

Thank you so much for taking the time to leave us a lovely review. We are truly grateful and look forward to seeing you again soon. Enjoy the football!! Toby

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