Neptune - Hove Reviews 

104
TrustScore 5 out of 5

4.8

379 Kingsway, BN3 4QD Hove, East Sussex, GB


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Rated 5 out of 5 stars

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... See more

Company replied

Rated 5 out of 5 stars

The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... See more

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Rated 5 out of 5 stars

The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... See more

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Rated 5 out of 5 stars

We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... See more

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Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Hove

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • 379 Kingsway, BN3 4QD, Hove, East Sussex, United Kingdom

  • 01273 458459

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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4.8

All reviews

(104)

2,159 reviews in the last 12 months

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Rated 5 out of 5 stars

If I Could Give 6 Stars I Would

We used Neptune in Hove for our Kitchen renovation last year, and I have nothing but praise for everyone involved.

Starting with our first visit to the showroom, the shop was opened by Toby for a very short notice appointment. We were given all the time and attention required and fell in love with the products immediately. The quality is totally unrivalled by any other kitchen retailer in the area, and the customisation options were superb. After 6 months of looking for a kitchen that met our expectations we finally found it at Neptune!

The design process was done with Laura, who is just fantastic. She suggested some brilliant ideas, and nothing was ever too much trouble. The CGI's of the final design and her professionalism only cemented our decision.

The kitchen fitting team surpassed all of our expectations. No element of the installation was rushed, and we watched in awe as each trim was cut by hand fitted and then finally the cabinets were given a hand painted finish.

We honestly could not be happier with the final result and would recommend anyone to Toby, Tanya and the Team at Neptune Hove. You will not be disappointed. The pricing will leave you pleasantly surprised, but more importantly you will have a high quality, bespoke style kitchen that you will love forever.

Thank you for making the experience so enjoyable Neptune Team :)

June 9, 2021
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Reply from Neptune - Hove

WOW, Olivia, that's the most amazing review - thank you so much!! You and Elijah have been an absolute pleasure to deal with and you're always welcome in Hove. Huge thanks! Toby

Rated 5 out of 5 stars

Lovely products and excellent customer…

Lovely products and excellent customer service....always made to feel welcome when visiting the store.

May 11, 2021
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Reply from Neptune - Hove

Sarah, thanks so much for the lovely review, it means a huge amount. We love seeing you at the store and in your BEAUTIFUL home. Thanks for introducing the family too! See you soon, Toby

Rated 5 out of 5 stars

Superb franchise in Hove

Superb franchise in Hove. Wouldn’t go anywhere else

May 10, 2021
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Reply from Neptune - Hove

Hi Darren, what an incredibly nice thing to say! You and Becky anre always welcome, and we are so grateful for your continued support. See you soon. Toby

Rated 5 out of 5 stars

First class service and advice

First class service and advice. Very personable. You get what you pay for

April 26, 2021
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Reply from Neptune - Hove

Hi Alison, thanks so much for your lovely review,. We truly appreciate your kind words and look forward to seeing you in Hove again soon! Toby

Rated 4 out of 5 stars

I loved the vase I ordered from…

I loved the vase I ordered from Neptune. Unfortunately the apple blossom stems didn’t really fit the vase as I thought so they have gone back. Very helpful service from a young lady in the Hove store highly recommended. Thank you 😊

April 14, 2021
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Reply from Neptune - Hove

Hi Kim, thanks so much for your kind review. I'm sorry the apple blossom had to come back, but pleased that you liked the vase. We can't wait to see you back in the stotre soon! Toby

Rated 5 out of 5 stars

Excellent quality furniture and very…

Excellent quality furniture. The staff at Neptune Hove were so helpful and everything went very smoothly.

April 5, 2021
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Reply from Neptune - Hove

Thanks for the lovely review Jacqui! We can’t wait to see you both in the store from next week. Toby snd Team

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