Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... See more
Company replied
Location
Switch locationNew Road Southport, Mere brow, PR4 6JA Southport, Lancashire, GB
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See what reviewers are saying
Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... See more
Company replied
We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... See more
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Southport
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, United Kingdom
- 01772 812812
4.9
Excellent
134 reviews
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This company invites their customers to review, whether positive or negative
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Appalling state of delivery by Neptune white glove service
3 dirty furniture items, 1 smashed drawer cupboard, 1 scratched table top 1 paint damaged drawer cupboard. Van full of water and 2nd cartons used for boxes.No reflection on Southport outlet but on Neptune white glove service
November 15, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Neptune - Southport
Thank you for taking the time to write us a review, we are pleased you love your new furniture and enjoyed your experience with us. Lindsey
Welcoming as ever
Has to be one of the best stores in the network, again this time as always welcoming smile and introduction offer of refreshments and light hearted banter whilst my wife wandered and viewed the many wonderful displays and we both enthused over the new seasons colour, Constable Green which was duly purchased for my office. Jessica and Jo as ever made us feel very welcome and valued as customers as do the whole team there.
October 1, 2022
Unprompted review
Reply from Neptune - Southport
Thank you for your kind review Mike, I will pass your feedback onto Joe and Jessica, it was good to see you.
Kind regards
Lindsey
Beautifully deigned and very well…
Beautifully deigned and very well presented. Excellent service from Southport store as usual.
September 2, 2022
Reply from Neptune - Southport
Thank you Mike, it was good to see you in store. Kind regards, Lindsey
Nice delivery personnel but…
Nice delivery personnel but unfortunately my bed was damaged. Awaiting replacement.
August 30, 2022
Reply from Neptune - Southport
Hello Carol, I am so sorry to hear your bed was delivered damaged, we are working hard to get a replacement to you quickly. Thank you for taking the time to write us a review, and if I can help further, please don't hesitate to call me in store. Kind Regards Lindsey
Reply from Neptune - Southport
Thank you kindly Paula, Lindsey
Staff extremely helpful and pleasant…
Staff extremely helpful and pleasant couldn't do enough for me
August 9, 2022
Reply from Neptune - Southport
Thank you for your lovely review Mrs Bridson, from all the staff at Southport!
Great products, great staff
We have bought several pieces from Neptune over the last 3 years. Always had great customer service and purchased outstanding quality goods from furniture to glass and ceramic pieces. Friendly staff who always make a visit such a pleasant experience.
August 9, 2022
Reply from Neptune - Southport
Thank you for your kind words, we are pleased you enjoy your Neptune experience and own a lovely selection of our pieces. We look forward to seeing you again soon, Lindsey
Amazing quality, fabulous customer service and brilliant designs!
Jess and all the team at Neptune Southport have been amazing. They designed us two rooms (whilst also giving me lots of tips about other rooms and colour schemes) and they both look fantastic. Nothing is ever too much trouble and they kept us updated all the time about timings etc. The quality of the furniture is fantastic and if you have any problems the customer service is brilliant (not that we really had any) though it is quite evident that they want you to be 100% satisfied with absolutely everything. Worth every single penny for the seamless service, design and quality.
Also what I really liked was the fact they are not at all pushy, clearly their products sell themselves!
Thanks Jess in particular - you have an incredible eye and really took the time to listen, understand what we wanted and our style and then deliver amazing results!
No hesitation whatsoever in recommending Neptune!
August 8, 2022
Reply from Neptune - Southport
Thank you very much Kate, it was such a pleasure working with you and Oscar. We're so pleased you're both happy with everything and had such a lovely experience. Hopefully we'll see you again soon. Jess
Great service
Great service, we went to the Southport store and we were well looked after. We ordered 3 small tables and they were delivered 6 days later. The tables were well packed and the delivery team unpacked them for us to inspect.
I am very happy to recommend 100%
July 26, 2022
Reply from Neptune - Southport
Thank you for taking the time to write us a lovely review Phil, we are pleased you are happy with both your new tables and our service. We hope to see you again soon. Lindsey
Excellent product and quality of service
Great service in-store and with the delivery. Delivery arrived on time. Staff were friendly.
May 10, 2022
Reply from Neptune - Southport
Thank you for taking time to send us a kind review, we are pleased to hear of your experience and hope to see you again soon. Lindsey
Such amazing customer service from the…
Such amazing customer service from the Southport branch and some really honest advice.
Thank you so much Neptune, for my beautiful Browning lanterns small and large.
and the bar stools!
May 4, 2022
Reply from Neptune - Southport
Thank you for your review we are so pleased you love your new purchases. See you again soon, Lindsey
I loved the fabulous showroom
I loved the fabulous showroom, the staff were very friendly and helpful . The delivery team were very professional. I’m delighted with the furniture I purchased . I had a query about the furniture and it was dealt with quickly and efficiently . I would highly recommend shopping at Neptune .
April 12, 2022
Reply from Neptune - Southport
Thank you for taking the time to write us a lovely review Susan. Our team here at Southport take pride in the showroom and are pleased to read your recommendation. We hope to see you again soon, Lindsey
Reply from Neptune - Southport
Thank you so much for taking the time to review us and we are happy you love your new purchase. Lindsey
Thank you to Jess and the team at…
Thank you to Jess and the team at Southport so much help and advice. Love our little cottage make over 😊
March 14, 2022
Reply from Neptune - Southport
You're very welcome Linda, it was an absolute pleasure. We hope you enjoy your beautiful new home! Jess
Reply from Neptune - Southport
Thank you for your lovely feedback Gillian and we look forward to seeing you again soon. Lindsey
My favourite shop!
My favourite shop!
Wonderful quality and service from ordering to delivery.
A cut above the rest when it comes to beautiful furniture and accessories.
March 6, 2022
Reply from Neptune - Southport
Thank you very much, such a kind review to read. Hopefully we'll see you in store again soon. Jess
New sofa delivery
As always, excellent service, ( thank you so much again Lindsay), absolutely delighted with our new sofa!
The team at Southport are wonderful, so helpful and ready with good advice and suggestions.
Thank you!
February 28, 2022
Reply from Neptune - Southport
Thank you very much, we're so happy you love your new sofa! We'll see you again soon. Jess
Reply from Neptune - Southport
Thank you so much for taking the time to leave a comment and I wish we will have the opportunity to welcome you back soon. Best wishes, Laura.
Reply from Neptune - Southport
Thank you very much for taking the time to share your feedback with us, we are pleased to know you are happy with your recent purchase and the service provided. Kindest regards, Charlie
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