Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... See more
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Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... See more
Company replied
What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... See more
Company replied
Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Wimbledon
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, United Kingdom
- 020 3362 8240
4.8
Excellent
116 reviews
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Efficient and kind service
I spotted a framed print in the Wimbledon shop just ten minutes before closing time. The staff were so kind and efficient. Because it was to be delivered to my home address, they said it might be up to a week to deliver. But it actually arrived - beautifully packaged two days later. Very pleased.
September 7, 2022
Reply from Neptune - Wimbledon
Hi Clare, thank you for taking the time to leave us a review. We are extremely delighted to hear you had a great experience and look forward to seeing you again. Jen
Great service supporting a great Range…
Great service supporting a great Range of items. In our case the 3ft 6" Side board. Also the 4 new Dining Chairs. Would not hesitate to recommend to Friends and Family.
August 10, 2022
Reply from Neptune - Wimbledon
Hi Peter, thank you ever so much for your positive feedback. This means a lot to us here. I'm delighted that you have had such positive experiences with our products, and also in our showroom. We look forward to hosting you again soon. Simon
Popped in to the Wimbledon store last…
Popped in to the Wimbledon store last week, and was greeted by the most beautiful smile, Gianni was extremely knowledgeable and had such I great eye for detail and amazing suggestions. Will most definitely be returning to places a large order soon!
August 10, 2022
Unprompted review
Reply from Neptune - Wimbledon
Hi James, thank you so much for your positive feedback, and for choosing Neptune Wimbledon. We're delighted that you had such a positive experience with us, and we look forward to seeing you here again soon. Simon
Wimbledon store
The Wimbledon store was very helpful with a good selection of good quality furniture and accessories.
The staff, were very knowledgeable, Gianni in particular was very helpful and made the task of selecting new furniture very easy.
Can always recommend Neptune and their products.
August 10, 2022
Unprompted review
Reply from Neptune - Wimbledon
Hi Dennis, thank you ever so much for your feedback, and for choosing Neptune. We're delighted that you are so happy with both the product, and your experiences in store. We look forward to hosting you again soon. Simon
Beautiful store and staff was super…
Beautiful store and staff was super helpful. Would definitely return and recommend to a friend.
August 8, 2022
Unprompted review
Reply from Neptune - Wimbledon
Hi Jeremy, thank you so much for your positive feedback. We're delighted you had such a positive experience, and look forward to welcoming you back into the showroom. Simon
Wimbledon
Wimbledon - great store. So so helpful staff. Thanks Jen for making my experience feel so personal - luv you guys
August 4, 2022
Reply from Neptune - Wimbledon
Hi Helena, thank you so much for your lovely feedback, it means a lot. We're delighted that you have had such positive experiences. We look forward to seeing you again and continuing that!
Best, Simon
Not particularly helpful
Not particularly helpful. Delivery wasn’t scheduled and sent by a courier. Delivery date just given and couldn’t access their app to change date as I wasn’t going to be in.
July 23, 2022
Reply from Neptune - Wimbledon
Dear Sally, I'm extremely sorry to hear you experienced issues with your delivery by our courier service. Please do get in contact if you would like to discuss it further on 020 3362 8240. Thank you, Jen.
Gianni and the staff at Neptune were…
Gianni and the staff at Neptune were incredible helpful. We purchased a dining table and chairs that we are very pleased with. The store is very lovely and welcoming and we will definitely be going back for future purchases.
July 20, 2022
Unprompted review
Reply from Neptune - Wimbledon
Thank you Deana for such a wonderful review and for appreciating our wonderful Gianni as much as we do! We look forward to seeing you very soon. Jen
Simply excellent
From the first conversations in the Wimbledon store to the care taken by the delivery team the service was first class. Excellent advice and product knowledge and no heavy sell. Would certainly buy from there again.
July 13, 2022
Reply from Neptune - Wimbledon
Thank you Elizabeth for your kind review. We're delighted to hear that you are happy and look forward to seeing you again very soon. Jen
Exceeding expectations
We've been consistently impressed by the service provided by all members of staff at the Wimbledon store but Mavis and the store manager were particularly helpful and welcoming on this occasion. Neptune have a reputation of excellence when it comes to the products available, however the service provided by the staff is equally impressive and a main reason we continue to go back and visit the store. They're all very knowledgable and friendly and it makes the experience that much better!
July 3, 2022
Unprompted review
Reply from Neptune - Wimbledon
Dear Jamie,
Thank you so much for your positive feedback, and for returning to us. We're delighted that you have had such positive experiences here with us, and we will endeavour to continue that trend! We look forward to welcoming you all back to the store again in the future.
Warm regards, Simon
good delivery service & helpful shop…
good delivery service & helpful shop assistant, gave me advice on what might work and look good in my sitting room, couldn't have done it without the help, thank you.
June 26, 2022
Reply from Neptune - Wimbledon
Dear Mrs. McDonald, Thank you so much for your kind feedback. We're delighted that we could help you, and that you had such a positive experience. We look forward to welcoming you back into store again.
Warm regards, Simon
Great experience and customer service
I have recently been in the Wimbledon store and found the staff there incredibly helpful and knowledgeable. Shopping for a new home is fun but can also be a very daunting experience when you don't know what to look for; they have helped me immensely and answered all my questions and doubts with a smile on their face. Great experience, cannot recommend them enough! Thank you!
May 23, 2022
Unprompted review
Reply from Neptune - Wimbledon
Hi Mendy,
Thank you very much indeed for your lovely feedback. We're delighted that you had such a positive experience, and we look forward to seeing you again soon! Simon
Discovering a 'fruity' colour
We found the showrooms inspiring and a particular wall colour remained in our memories in the days after our visit. Having contacted the Wimbledon showroom, we were pleased to find out what the colour was AND that we could purchase paint online - which we subsequently did.
An enjoyable experience and great paint ('quince' was the name of the colour, by the way).
April 21, 2022
Reply from Neptune - Wimbledon
Hi David, Thank you for your lovely review. Our expert paint partner drew on the fruit’s varied colours to create this uplifting shade, I'm pleased to hear you have decided to incorporate this colour into your home. We look foward to seeing you in store soon. Jen
Beautiful furniture
Beautiful furniture. Very pleased with it. Fits beautifully in the space
April 16, 2022
Reply from Neptune - Wimbledon
Thank you for your review Nora. We are delighted you are pleased with your Chichester Dresser. Look forward to seeing you in store again soon. Jen
Everything is beautiful in that shop.
Everything is beautiful in that shop.
Excellent service.
I ordered several things and all were sent on time in good order.
Expensive but excellent quality.
April 6, 2022
Reply from Neptune - Wimbledon
Thank you Simone for your wonderful review. We look forward to seeing you again in store soon. Jen
We ordered two armchairs
We ordered two armchairs. We looked at them at the Wimbledon store and had some helpful advice before ordering them on line. They are good solid chairs and very well upholstered. When we ordered the chairs in December we were told that delivery was likely in April and so we were pleased when they arrived in March. Altogether, a positive experience.
April 6, 2022
Reply from Neptune - Wimbledon
Hello Michael, thank you for taking the time to leave us such a positive review. We are pleased to hear you are happy the advice given by our team in store and you are delighted with the quality of your chairs. We hope to see you again soon! Jen
Good service
Great to be able to buy furniture that I didn’t have to wait months for. Very quick delivery too. Good quality product.
March 5, 2022
Reply from Neptune - Wimbledon
Thank you, for leaving us a review. Glad to hear you had a great experience and your furniture arrived quickly. We hope to see you in store soon. Jen
Welcoming
I recently purchased a floor lamp.
From stepping through the door of Neptune to leaving with my purchase the whole experience was exceptional.
The staff are very helpful, courteous and offered great guidance. The ambience in store is very welcoming.
Absolutely delighted with the lamp.
February 23, 2022
Reply from Neptune - Wimbledon
Thank you Bennet for your review. We hope you enjoy your floor lamp for many years to come and look forward to seeing you again soon. Jen
Helpful staff and efficient service &…
Helpful staff and efficient service & delivery
January 22, 2022
Reply from Neptune - Wimbledon
Hi Natasha, Thank you for your lovely review. Do let us know if we can do anything to improve to deliver a 5-star review for you during your next visit. Jen
Fantastic package wrapped safely…
Fantastic package wrapped safely perfect condition items are all good
December 8, 2021
Reply from Neptune - Wimbledon
Thank you Julie for taking the time to leave a review. We look forward to seeing you in store soon. Jen
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