Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... See more
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Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... See more
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What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... See more
Company replied
Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Wimbledon
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, United Kingdom
- 020 3362 8240
4.8
Excellent
116 reviews
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Beautiful products
Beautiful products, easy & quick delivery and really happy with the way they look in my house. Very happy with all aspects of the service.
November 28, 2021
Reply from Neptune - Wimbledon
Thank you so much Charlotte for your lovely review. Hope to see you in store soon. Jen
Always graat service
Always kept up to date on order. Clear delivery date, times etc Regular updates and very helpful staff.
September 19, 2021
Reply from Neptune - Wimbledon
Thank you so much for your feedback. We hope to see you again soon. Kind Regards, Nicola.
Very positive experience throughout
Very positive experience throughout. Chair I wanted was out of stock, but was back ordered and arrived when expected. Very nice quality chair, comfortable and well made. Staff in the Wimbledon branch, as well as delivery people, were very good.
September 15, 2021
Reply from Neptune - Wimbledon
Thank you Marc, I'm so glad to hear you've had a positive experience and now a lovely chair for many years to come. We look forward to welcoming you back in store again soon. Regards Nicola
Amazing place
Amazing place. Amazing friendly staff. They will literally go above and beyound to help you. Love it there . Love all the Neptune stores 💕💕
September 1, 2021
Reply from Neptune - Wimbledon
Thank you so much for visiting us in Wimbledon and for taking the time to leave a review. We look forward to your next visit. Best wishes, Laura
Superb kitchen design
Our kitchen design experience was amazing and definitely worth the time in the Wimbledon store to talk through with the designer Michael (who has since moved on from the company which is a loss to Neptune in our opinion). He was able to create a really excellent layout with more features than we ever expected possible. Budget was kept keen as well. There were a few niggles given the Neptune installation method is different to what our builders were used to (the kitchen was installed in a newly built extension) but we are very happy with the end product. Quality and craftsmanship are very high throughout. We have since used our vouchers to buy additional products which have all been good quality as well. Delays in delivery on certain items haven’t caused a problem for us.
July 20, 2021
Reply from Neptune - Wimbledon
Thank you so much for your review Mark.
It's lovely to hear you had such a positive experience, we were sad to see Michael leave us too. I have taken a photo of your review to forward on to him, he commented he loved working on your project too. I'm pleased to hear you recognise the quality and craftsmanship of the product, the products are very much built to last. I'm sure you'll enjoy your kitchen for many years to come.
We look forward to seeing you in the showroom sometime again soon. Regards, Nicola
Delivery great, but need better product names - if it's grey call it that!
Order and delivery were smooth and generally within the timeframes they said. The table and chairs (Boscombe) are nice, but disappointed by how "grey" the table frame/chairs are rather than black (the model name). The website description does say it is more of a dark grey, but that's much more visible in person than on the website photos... They should make the website photos clearer. My bigger question is why they didn't just make these in a proper black colour when they have called the model "black"?
Other smaller point is I'd called in to ask if the table had a hole for an umbrella as the frame under looks like it is set up for one. Was told it does, but on delivery it doesn't. I think the table is better as a solid granite slab and without the hole, so not complaining about the design but their staff should be better informed so nobody is left disappointed.
Considering the price paid, am satisfied but not thrilled with my purchase. Would love the Boscombe set so much more if it was actually black! (And if the marble was more black rather than mainly grey)
June 14, 2021
Reply from Neptune - Wimbledon
Hi Melanie,
Thank you so much for your review and feedback, it would be good to gain a better understanding of the colour difference, I wonder if you would like to send me some photo's, so I can better see how your table looks in comparison to our website photos.
Also, I'm so sorry to hear you were misinformed with regards to the parasol hole, that's definitely something I'll pick up with my team here in Wimbledon.
Please do contact me directly, I look forward to hearing from you.
Kind Regards
Nicola
Wimbledon Store Leader
email: nicola.sampson@neptune.com
Reply from Neptune - Wimbledon
Thank you for the lovely review Gina, we look forward to seeing you again soon. Nicola
Fantastic store and layout works really…
Fantastic store and layout works really well to gain the whole experience.
Staff always very welcoming and helpful.
May 18, 2021
Reply from Neptune - Wimbledon
Thank you so much for the lovely review, we look forward to seeing you again soon. Nicola
I was particularly impressed that even…
I was particularly impressed that even though the paint didn’t arrive as early as expected due to Easter- the person on the phone was very helpful and arranged for paint to be picked up from another store instead- so the painting plan could go ahead!! Great service and greatly appreciated- very happy customer!
April 18, 2021
Reply from Neptune - Wimbledon
Hi Elizabeth,
Thank you so much for your 5 star review, we're so pleased you're happy and that we managed to help arrange the paint for you over Easter. We look forward to seeing you in the store soon.
Nicola
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