Neptune - Winchester Reviews 

193
TrustScore 4.5 out of 5

4.7

Alresford Road, SO21 1HL Winchester, Hampshire, GB


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Rated 5 out of 5 stars

The company responded very positively to an issue with faulty screws in the leaf of a Sheldrake table. The staff in the Winchester store where I’d bought the table were very helpful. They initially s... See more

Rated 5 out of 5 stars

I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... See more

Company replied

Rated 5 out of 5 stars

The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... See more

Company replied

Rated 5 out of 5 stars

We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Garden Furniture Shop
  4. Interior Designer
  5. Kitchen Supply Store
  6. Living Room Furniture Store

About Neptune - Winchester

Written by the company

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Contact info

  • Alresford Road, SO21 1HL, Winchester, Hampshire, United Kingdom

  • 01962 850 556

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

2,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Neptune Winchester Pembroke book cases

We had great advice in store about the colour and size of the product when making our choices and accurate information about delivery dates and fitting details. As always the products were of a beautiful quality and the Neptune fitter arrived on time, was immaculate in appearance and in carrying out the work - took care to cover and protect floors and was polite and friendly -in short a really good ambassador for your brand

February 15, 2024
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you for your kind review we look forward to seeing you again at Neptune Winchester.

Rated 5 out of 5 stars

Great buying experience All the staff were helpful

All the staff were helpful, friendly and honest. Our buying experience was first class and everything arrived when we expected except one change which was dealt with in advance

February 8, 2024
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Reply from Neptune - Winchester

Thank you for your kind review we all look forward to seeing you again at Neptune Winchester.

Rated 5 out of 5 stars

Bought a gift card for my sister in…

Bought a gift card for my sister in law, I’m so excited to see what she buys.

November 21, 2023
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Reply from Neptune - Winchester

Hello Rowan, thank you so much for taking the time to leave your review - we are so grateful and we hope your sister is delighted with her gift card! Warmest wishes, Amy F

Rated 5 out of 5 stars

Staff in Winchester store were very…

Staff in Winchester store were very polite and helpful.

Also, delivery team were very polite and organized.

Overall experience we were very happy with.

November 16, 2023
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Reply from Neptune - Winchester

Thank you for your review, we look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

We love visiting Neptune for…

We love visiting Neptune for inspiration and ideas
We’re currently accenting with ‘rhubarb and apricot’
Such lovely people there

November 15, 2023
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

Fantastic time - wreath making at Neptune

My daughter surprised me with a Christmas wreath making session at Neptune this weekend, and I just wanted to say how blown away I was! Andrea and the staff there were so friendly and accommodating, we were offered a coffee and mince pie on arrival, and a delicious glass of mulled wine whilst we were wreath making!! Andrea was lovely, she guided us through the wreath session with lots of advice and patience, we never felt rushed. There were 8 of us and after a couple of hours we all had made amazing wreaths! Such a lovely experience and such a great start to Christmas festivities!! Thank you so much

November 12, 2023
Unprompted review
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Reply from Neptune - Winchester

Thank you so much for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

The Christmas Wreath Making Workshop was amazing!

I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas wreath. The whole experience was 10/10 from start to finish. Amazing value for money. Every detail was thought out to a T, from the tea, mince pies and mulled wine, to the gorgeous foliage for our wreaths - the list goes on! Will absolutely be booking onto future workshops!

November 12, 2023
Unprompted review
Neptune - Winchester logo

Reply from Neptune - Winchester

So glad you had a lovely time at the Wreath making workshop, we look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

Brilliant workshops!

I’ve attended two workshops at Neptune Winchester - flower arranging & more recently wreath making - and I cannot give a more glowing review! Andrea, the store manger, is so knowledgeable and helpful and I’ve learnt so much attending both workshops with the bonus of leaving the wreath workshop with a stunning wreath! Thank you so much 😊

November 12, 2023
Unprompted review
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you so much for your kind review, we look forward to seeing you again soon at Neptune Winchester.

Rated 4 out of 5 stars

Very happy with the product overall

Very happy with the product overall. Service was good. However, slightly disappointed that wall lights arrived with no fixing screws!

November 7, 2023
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Reply from Neptune - Winchester

Thank you for your review so sorry about the fixing screws, please do come into store and we will be happy to help.

Rated 5 out of 5 stars

Wonderful in every detailhave had the most superb experience…

We have had the most superb experience with Neptune.
From the care and patience from the lovely and knowledgeable Lizzie at the Winchester Neptune to the fantastic service from the Customer Care Team who organised a super quick delivery after we had made an error with our original delivery date.
We have found that this helpful and caring attitude is a constant in dealing with Neptune.
The sofas are also amazing. So comfortable and the fabric looks beautiful. Definitely worth the wait .
We would highly recommend Neptune for fantastic service and stunning products.

November 6, 2023
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Reply from Neptune - Winchester

Thank you so much for your kind review, We look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

I will definitely go again

The staff were very friendly and helpful and I was very pleased with my purchases.

October 19, 2023
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Reply from Neptune - Winchester

Thank you for your review we look forward to seeing you again soon at Neptune Winchester.

Rated 5 out of 5 stars

Great furniture

Great furniture, easy company to work with

October 5, 2023
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you for your review, we look forward to seeing you again at Neptune Winchester.

Rated 5 out of 5 stars

The staff & store are welcoming

The staff at Neptune Winchester are very helpful. I've had a lot of different orders recently and they dealt with each one as I requested.

The store itself is a lovely place to visit with lots of inspiration & a relaxing setting.

October 5, 2023
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you Nadia for your kind review, we look forward to seeing again soon at Neptune Winchester.

Rated 5 out of 5 stars

Good service

September 6, 2023
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you for your review we look forward to seeing you again at Neptune Winchester.

Rated 5 out of 5 stars

Staff were very good

Staff were very good, interested, found flowers we wanted, packed them beautifully. And a beautiful store
Thsnkyou

August 24, 2023
Neptune - Winchester logo

Reply from Neptune - Winchester

Thank you for your review we look forward to seeing you again soon at Neptune Winchester.

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