The company responded very positively to an issue with faulty screws in the leaf of a Sheldrake table. The staff in the Winchester store where I’d bought the table were very helpful. They initially s... See more
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I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... See more
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The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... See more
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We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Winchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Alresford Road, SO21 1HL, Winchester, Hampshire, United Kingdom
- 01962 850 556
4.7
Excellent
193 reviews
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Delightful staff
Delightful staff, excellent service, prompt delivery and an added bonus of a very nice hessian bag!
August 16, 2023
Reply from Neptune - Winchester
Thank you for your kind review we look forward to seeing you again at Neptune Winchester.
always very helpful ,however small or…
always very helpful ,however small or large your purchase is.
delivery came on time all stress free.
August 9, 2023
Reply from Neptune - Winchester
Thank you for your feed back we look forward to seeing you again soon at Neptune Winchester.
I needed two new sofas
I needed two new sofas, and so I qualified for a Neptune designer and she was amazing. My sitting room was transformed from a very ugly grey room, to soft blues, greens, two wonderful large Eva sofas, large footstool, two Matilda chairs, some Coniston tables, and now the room is relaxing, but also smart, and great for entertaining.
August 6, 2023
Reply from Neptune - Winchester
So happy that you are pleased with your room and you enjoyed the home Design service.
Floral Masterclass
We had a great morning attending the recent floral masterclass, all staff friendly, knowledgeable and welcoming - have been highly recommending!
(and purchasing a vase in the sale an added bonus), Thank you
July 14, 2023
Unprompted review
Reply from Neptune - Winchester
Thank you for your review so glad you enjoyed the Floral Masterclass, we look forward to seeing you again soon at Neptune Winchester.
Excellent product and service
Excellent customer service in store. We looked at a number of tables. Staff were knowledgeable but didn’t push and left us to ponder while we made our decision.
We were informed of delivery date which we needed to change.
The delivery drivers were also excellent. They assembled the table with great respect for our property. I would have given 5 stars but no attached info on product maintenance.
July 7, 2023
Reply from Neptune - Winchester
Thank you for your kind review, we look forward to seeing you again at Neptune Winchester, please do call or drop in we will be more than happy to help you with any info on product maintenance.
Great floral workshops
I absolutely love Neptune. The workshops are extremely interesting and give me lots of ideas to create floral displays at home.The staff make you feel so welcome and it's great to chat to like minded people over great coffee! Thankyou!
June 30, 2023
Unprompted review
Reply from Neptune - Winchester
Thank you Lynn for your kind review, so glad you enjoyed the floral workshop, we look forward to seeing you again soon at Neptune Winchester.
Another excellent demonstration …
Another excellent demonstration from Andrea this morning at the floristry masterclass. I now have a gorgeous arrangement of real and faux flowers to admire.
June 30, 2023
Unprompted review
Reply from Neptune - Winchester
Thank you so much Dawn for your review it was great fun seeing all the fabulous flower display you all did, we look forward to seeing you again soon at Neptune Winchester.
Professional Neptune Fitters
Our TV unit was delivered with a piece missing so we had to call customer services to arrange a follow up delivery. The follow up team who put the TV unit together were very helpful and efficient and helped me set up the TV as well.
June 21, 2023
Reply from Neptune - Winchester
Thank you for your review, I am so glad you had the help you needed with the TV unit and the set up. We look forward to seeing you again soon at Neptune Winchester.
Always enjoy a shopping trip to the…
Always enjoy a shopping trip to the Winchester branch of Neptune the staff there are absolutely lovely always so friendly and welcoming and extremely helpful.
June 5, 2023
Reply from Neptune - Winchester
Thank you so much for your kind review, we look forward to seeing you again soon at Neptune Winchester.
Amazing service! The staff at the Winchester branch are…
The staff at the Winchester branch are fantastic! Andrea and her team were attentive and have helped us find the perfect items for our new home
May 20, 2023
Reply from Neptune - Winchester
Thank you so much for your kind review we look forward to seeing you again soon at Neptune Winchester.
Jo is brilliant excellent service
May 12, 2023
Reply from Neptune - Winchester
Thank you for your kind words so glad you had excellent service.
Reply from Neptune - Winchester
Thank you for your review we look forward to seeing you again at Neptune Winchester.
Staff at the Winchester store are always friendly and helpful
Staff at the Winchester store are always friendly and helpful. My recently placed order with them arrived quickly. I have also previously had my kitchen designed and fitted by them. Extremely happy with the finished product and customer service.
April 21, 2023
Reply from Neptune - Winchester
Thank you so much for your kind reviews we look forward to seeing you again soon at Neptune Winchester.
Couldn’t have been more helpful and the…
Couldn’t have been more helpful and the order arrived super quick
March 10, 2023
Reply from Neptune - Winchester
Thank you for your review we look forward to seeing you again at Neptune Winchester.
As always at Neptune…
The staff at the Winchester shop were really welcoming, helpful and kind. Nothing was too much trouble, they even got a bowl of water for my dog. That’s real kindness!
March 14, 2023
Reply from Neptune - Winchester
Thank you for your review we look forward to seeing you and your dog at Neptune Winchester again soon.
Wonderful Winchester
Walked into your Winchester store and was greeted by the gorgeous staff. Super helpful. Bought one of your dreamy coffee tables. Lizzie was super efficient and helpful with delivery etc. also have great advice with regards to paint choices for a south facing room. Amazing service and wouldn’t hesitate to go to your store again. Your staff are a credit to your brand name.
March 17, 2023
Unprompted review
Reply from Neptune - Winchester
Thank you so much for your kind words we look forward to seeing you again soon at Neptune Winchester.
Reply from Neptune - Winchester
Thank you for your review we look forward to seeing you again at Neptune Winchester.
Great Experience
Beautifully presented showroom. Great customer service. Excellent quality and really lovely home furnishings and accessories.
February 28, 2023
Replacement table
We unfortunately had an ongoing problem with our Henley extending table which we purchased from Neptune Winchester. We explained the problem to Ella who made arrangements for the table to be inspected by Neptune technicians who agreed that there were problems with the table and it could be replaced.
Ella arranged with Natalie at Neptune Reading for my wife and I to visit as the store had a greater range of tables to view.We finally decided on the Arundel table and Ella agreed a date for the collection of the Henley table and replacement Arundel table.
Both Ella and Natalie were absolutely brilliant, terrific customer service and certainly great Ambassadors for Neptune.
February 19, 2023
Reply from Neptune - Winchester
Thank you so much for your kind review and that you have had the service that we like to deliver we look forward to seeing you again at Neptune Winchester.
Great Paint colours
Very friendly staff and super smart store, always inspired when I have a visit.
February 18, 2023
Reply from Neptune - Winchester
Thank you for your review and that you have had an enjoyable experience at Neptune Winchester we look forward to seeing you again soon.
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