I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... See more
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I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... See more
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The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... See more
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We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Winchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Alresford Road, SO21 1HL, Winchester, Hampshire, United Kingdom
- 01962 850 556
4.7
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great product and great service.
December 11, 2021
Reply from Neptune - Winchester
Thank you for your Five star review Gary - we're really pleased to hear that you are so happy - I will make sure to pass on your compliments to the team here in Winchester. All the best - Caroline
We were not contacted about the…
We were not contacted about the delivery as to a time on the day.I rang the Winchester office for an idea of a time and was told the driver was a few minutes away and due to staff shortages customers on the day had not been informed however when the order turned up in the past Neptune have always unpacked the goods and removed any packaging. The goods were just left. We have spent a lot of money with Neptune in the past but are extremely disappointed with the service we received on this occasion.
December 7, 2021
Reply from Neptune - Winchester
Hello Martin - thank your for your time on the phone just now, listening to your feedback does helps us to improve the consistency of services that we offer. We really hope to see you back in the Showroom soon, and I'm pleased to hear that this experience hasn't put you off returning. If you like to contact me directly in the future, my direct email is caroline.larcombe@neptune.com Take care - Caroline
It has been a very enjoyable experience…
It has been a very enjoyable experience managed with great care by Marie producing a lovely new kitchen..
December 7, 2021
Reply from Neptune - Winchester
Thank you for your lovely review Jonathan - were so pleased to hear that you love your new Kitchen - I will make sure to pass on your kind words to Marie. Take care - Caroline
Beautiful piece of furniture.
Beautiful piece of furniture.
Highly recommend
Friendly staff
Lovely store
Lots of ideas
December 6, 2021
Reply from Neptune - Winchester
Thank you so much for leaving us a five star review! We're really pleased to hear that you love your furniture, and that your experience with us was such a good one from start to finish. Wishing you the best Christmas! take care - Caroline
The worst service I’ve ever had
The worst service I’ve ever had. My kitchen was fitted a year ago, it’s falling apart noone from Neptune seems to care.
December 5, 2021
Reply from Neptune - Winchester
Hello Pfield - Thank you for taking the time to leave us a review. We would like to apologise for the disappointment you are currently feeling, as this is certainly not the service we aim to achieve at Neptune. We would love to look into this for you a little more and work towards a resolution. If you would like to, please contact me directly: caroline.larcombe@neptune.com. Take care - Caroline
Lovely products but astronomical prices!
Really like this brand but prices have spiralled out of control! The supply issues are frustrating and they won’t sell small items (like vases or fake flowers) on display even when plentiful and given that the order times are months away. We love this style but £28 for a Christmas bauble is ridiculous!
Later today, however, really grateful to Caroline for her phone call and resolving the difficulty with the sale ;-)
November 23, 2021
Reply from Neptune - Winchester
Thank you for leaving us a review, and also for your time on phone just now, giving us the opportunity to put right your last experience - which is certainly not something that we would wish for. I hope to see you again soon, when you visit the Showroom, but if you do need anything else please do contact me directly, either in the Showroom on 01962 850556 or by email: caroline.larcombe@neptune.com
Take Care - Caroline
Beautiful Browning Lantern
My purchases were a beautiful Browning Lantern & Blyton pillar candle. Both items are exactly as I expected & very good quality. The glass in the lantern is safety glass & this was reassuring. Other retailers may be cheaper but this safety aspect is probably not considered by people, I certainly didn't.
The product is beautiful to look at & practical too. I am a very pleased & satisfied customer.
November 15, 2021
Reply from Neptune - Winchester
Thank you for your kind recommendation - we do agree, the Browning Lanterns really are lovey :) Take care - Neptune Winchester
From the moment my item was ordered…
From the moment my item was ordered Neptune kept me well informed about the delivery. Item was well packed and was delivered undamaged. Would use this company again.
November 14, 2021
Reply from Neptune - Winchester
We are so pleased to hear that you are happy with your purchase and service - thank you for taking the time to let us know! We hope to see you in the Showroom soon - take care, Neptune Winchester
Poor Customer Service
While the product is good, the long-delayed delivery and failure to communicate was very frustrating. In essence and for the second time, the Neptune experience has been undermined by very shocking ‘customer service’. To be charged up front and then be met by a wall of silence as each delivery deadline comes and passes is very disappointing.
October 28, 2021
Reply from Neptune - Winchester
Thank you for leaving us a review - We're really pleased that you are happy with your purchase, and really sorry to hear that our communications with you were not of the standard that they should be. Your feedback is valuable as it give us an opportunity to see where we went wrong, and hope that our conversation today assured you that our customers really do matter to us. Take care - Neptune Winchester.
Lovely products but suffering from…
Lovely products but suffering from delivery times
October 27, 2021
Reply from Neptune - Winchester
Hello Kirsten thank you leaving us a lovely review - we hope to see you again soon - Neptune Winchester
First class product and company.…
As per usual first class in every way from ordering to and including delivery.
Nothing more than I would expect with Neptune.
That just about says it all, great product, excellent staff and kept totally up to date with delivery time including a 30 minute notification to time of arrival.
October 18, 2021
Reply from Neptune - Winchester
Thank you for leaving us such a lovely review! Were so pleased to hear that your journey with us was 'first class' from start to finish. We hope to see you in the Showroom again soon! Take care- Caroline
Shopping at Neptune is a fabulous experience!
Neptune at Winchester is such a wonderful place to be, I would like to live in it! The staff are charming, knowledgeable and helpful, but happy to let you browse around their ‘home’. Everything is beautiful - expensive, but so tasteful and beautiful! And you get what you pay for…
In June I fell in love with, and ordered, two Lloyd Loom style bar stools for my new build home - and was told that they couldn’t deliver until September! I was prepared to wait as I had set my heart on them and thought the colour would be perfect. You can’t always have instant delivery without mass-manufacture. In September I had notification to say that the stools were ready for delivery. The date and time were set, and the two delivery chaps were lovely - very polite and really careful. The stools were so well packed…no danger of chips or damage in transit.
I am completely thrilled with my purchase; it was well worth the wait! The stools are beautifully made, stylish, comfortable, and a perfect colour.
Sadly, I can’t afford the whole home furnishing service, but will definitely be returning to Neptune Winchester for a few special pieces for my new home.
An all-round fabulous experience!
October 17, 2021
Unprompted review
Reply from Neptune - Winchester
Thank you so much for telling us about your experience with us Victoria, I will make sure to pass on your kind words to the team here in Winchester! Have a great day! Caroline - Neptune Winchester
Reply from Neptune - Winchester
Thank you so much Gwen - were really please that you think so! Take care Neptune Winchester
They are very nice and helpful people…
They are very nice and helpful people in their Winchester show room, but we were disappointed that , a couple of days after placing our order, we got cold feet. They then refused to refund our payment even though they are meant to allow a cooling off payment. In the event we decided to stick with our order
Moreover instead of asking for a deposit up front followed by the balance on delivery , (as other traders do) they asked for the whole sum up front.
Neptune’s prices are very high, but the quality of their goods is very good .
September 14, 2021
Reply from Neptune - Winchester
Hello Alistair, thank you for taking the time to leave a review and I am sorry to read about the issues you have encountered. I would like to discuss further, if I may please call you directly? My direct email address is laura.munslow@neptune.com and I would be keen to get in touch. Please let me know a good time to make contact.
Best wishes,
Laura
Dedicated and personal service second…
Dedicated and personal service second to none.
September 12, 2021
Reply from Neptune - Winchester
Hi Jonathan, thank you so much for your review and letting us know you enjoy visiting us in Winchester. We look forward to welcoming you back soon.
Best wishes,
Laura
Delighted with the product.
Delighted with the product.
Just felt the delivery team were a bit ‘drop and run’ - that’s all.
September 9, 2021
Reply from Neptune - Winchester
Thank you so much for taking the time to leave us a review - we're really pleased to hear that you are delighted with your product. If you'd like to chat through your delivery experience a little more please do feel free to contact me. My email address is caroline.larcombe@neptune.com Take care, Caroline
This is a lovely company
This is a lovely company- we’ve had two kitchens, furniture and items for decorating our home. Everything is excellent and I love the Winchester store for its ease of visiting and stylish layout.
August 29, 2021
Reply from Neptune - Winchester
Thank you so much for coming into store and having our designs in your home, Ms Cooper. It is lovely to hear these are enjoyed and we look forward to welcoming you back in next time. Best wishes, Laura
Great Customer Service
We bought several items from Neptune in recent months and at all stages of the order and delivery process we received excellent customer service.
August 24, 2021
Reply from Neptune - Winchester
Hello Janet - Thank you so much for leaving us a lovely review! We're really pleased to hear that you are so happy with your 'journey' with us, from start to finish. I will make sure to pass on your compliments to all the team. Have a great day! Caroline
Love the products
Love the products, even though the furniture is ridiculously overpriced, but the glasses and cutlery are great. However, the service in this shop was appalling and the staff didn’t even know what I was asking for - useless!
August 14, 2021
Unprompted review
Reply from Neptune - Winchester
Hello Alice, many thanks for taking the time to leave us a review. We're really very sorry to hear that your experience with us wasn't the one that we would want for you. All of the feedback that we receive is important to us, as it gives us a chance to review what went wrong, and make permanent improvements for the future.
You are more than welcome to email me caroline.larcombe@neptune.com if you would like to discuss your time in our Showroom as little more. Take care - Caroline
Great service
July 13, 2021
Reply from Neptune - Winchester
Thanks so much for your 5 star review Teresa! It means so much to us - Have a great day! Neptune Winchester
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