I was able to visit a store, see and sit in the armchair I’d seen online. Delivery was very quick after I’d ordered. My purchase is exactly what I wanted. Delivery at £70 was a lot I thought but did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I attended Andrea’s Wreath Making workshop yesterday and had such an amazing time! Andrea is super lovely and was so helpful, offering amazing tips on how to create the perfect, long lasting Christmas... See more
Company replied
The team at the Winchester/Alresford store could not have been more helpful. They readily came up with suggestions that made the whole ordering process so much easier (and less stressful!). A real... See more
Company replied
We ordered a bed through Neptune, Winchester - it was quite a long lead time for delivery, but we were contacted on time and delivery arranged promptly. The bed turned up at the appointed time and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Winchester
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Alresford Road, SO21 1HL, Winchester, Hampshire, United Kingdom
- 01962 850 556
4.7
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Organised but not delivered yet
Organised but not delivered yet. Excellent service and communication so far.
July 9, 2021
Reply from Neptune - Winchester
Hi Ann, thank you so much for your lovely review! we hope to see you back in the Showroom soon - have a lovely weekend! Neptune Winchester
Great interior design service by Lucy…
Great interior design service by Lucy and Julia at Neptune Winchester. Many thanks for your commitment to a large project. A small number of pieces had to be returned because of minor problems but great quality overall. Be prepared to wait for your sofas and tables. Generally very good company and would recommend.
June 6, 2021
Reply from Neptune - Winchester
Hi Julie, thank you so much for taking the time to leave such a great review! We're so pleased you have enjoyed the experience with Lucy and Julia. We hope to see you again very soon. Take Care - Neptune Winchester
Unparalleled customer experience
The most wonderful teams at every turn. We’ve now had our kitchen remodelled with Neptune as well as had lots of large furniture deliveries as the quality is next level. Everyone we have encountered (including the delivery people!) have always gone above and beyond to be of excellent service!
June 1, 2021
Reply from Neptune - Winchester
Thank you for the most wonderful review! It has been an absolute pleasure to work with you on your project - we can't wait to see pictures of the 'finished article'! I will pass on your kind words to Jemma and the rest of the team. Take care - Caroline
Contemporary yet ageless style
Whilst the effects of the pandemic has meant that it's been a long wait for some items to arrive, I've been incredibly impressed with Neptune's design service. A long, thin sitting room has been transformed into a warm, cosy, zoned room that I retreat to and show off with pride! The team 'dressed' the room, giving me ideas about which of our own items I could bring into use.
Added to that. I was able to over-order paint with confidence as the return offer works smoothly and simply. And, unusually for some designer paints, the painters were impressed with the coverage.
I've recommended the design service to my daughter who is embarking on renovating an Edwardian house. I would recommend it to readers of this post too!
May 31, 2021
Reply from Neptune - Winchester
Thank you for leaving our Home Design team such a lovely review! It was a pleasure to work with you Angela, and we really enjoyed helping you create your unique style - we hope to see you soon! Take Care Julia & Lucy
We were given very good advice at the…
We were given very good advice at the end of a busy Sunday. Our order came more quickly than expected and was delivered by courteous men. I was given regular up-dates about the delivery time which helped me plan my day. I will return in the future for other things I am sure.
May 25, 2021
Reply from Neptune - Winchester
Thank you for leaving such a lovely review - We're really to pleased to hear that your experience from start to finish was such a good one! I will make sure to pass on your kind words to the rest of the team. Take care - Caroline
Hidden gem in a beautiful location.
Hidden gem in a beautiful location.
I had never visited a physical Neptune store before. On a camping trip to the site next door I stumbled across this one. The staff are so friendly and helpful, I had my 6 year old daughter with me and she was made very welcome ,unlike some other interiors stores we’ve been to. Great selection of products and even arranged delivery for items that were awaiting stock to my home >100 miles away by courier. Nothing was too much trouble. The quality of the Neptune products speaks for itself but this store is a credit to the brand. I’ll definitely be back but phoning through my orders in the meantime to this team of lovely people. If they had a coffee shop I’d have been there all weekend!
May 13, 2021
Reply from Neptune - Winchester
Hi Lorraine, thank you for taking the time to leave such a lovely review! We are thrilled that you and your daughter enjoyed visiting our Showroom - I will pass on your kind words to all the team here in Winchester. We hope that you pop in to visit us again soon when you are on your travels, but if you do need any advice or information - please don't hesitate to give us a call. Take care - Caroline
Great service from start to finish
Great service from start to finish. Brought a peg rail for a holiday let in Cornwall. I was asked which delivery date I would like from a number of choices, was updated on a delivery time on the day and it was delivered within the time slot perfectly by a helpful and courteous driver. Perfect!
April 27, 2021
Reply from Neptune - Winchester
Thank you so much for leaving such a lovely review! I will make sure to pass on all of your kind words. Take care - Caroline
Great product but poor logistics
Product itself was great but the delivery logistics were a significant issue and caused stress. The delivery driver could not have been more polite and apologetic. Due to certain issues he was working by himself so that meant I had to help carry up a heavy and bulky item (sofa) up two floors of stairs. It was important to us that the product was delivered on the day promised and so there was no choice but to help carry it up. I would expect a company as good (and expensive) as Neptune not to have these sorts of issues and to have planned suitably in advance to stop this from occurring.
April 25, 2021
Reply from Neptune - Winchester
Thank you for taking the time to post a review. I really pleased that you think our products are great, but please accept our apologies for letting you down during your delivery. I'd be more than happy to chat to you in more detail about your experience, please feel free to email me at caroline.larcombe@neptunewinchester.com. Take care, Caroline
I ordered a Coffee Table on line
I ordered a Coffee Table on line, not being able to see it due to lockdown was unsure if it was going to be what I wanted. I should not have worried it was absolutely stunning, so much so I then ordered the matching small corner table.
April 7, 2021
Reply from Neptune - Winchester
Such a lovely review to read this morning, thank you! we're really pleased that you are so happy with your coffee table , and hope to see you soon in the Showroom! Take care - Caroline
Reply from Neptune - Winchester
Hi Richard, thank you! I hope the new drawer trays make a great addition to your kitchen and help keep the drawers well organised. Have a lovely week!
Excellent product and service
Excellent service throughout the process. Every person we dealt with was very helpful and professional. Our furniture arrived in three separate deliveries and each one was within the timeframe set out at the ordering stage, despite the pandemic and Brexit!
The delivery team was different each time and they all deserve a special mention for their efficiency whilst taking the utmost care and attention to installing the furniture and taking the packaging away.
We are absolutely thrilled with our purchase.
March 31, 2021
Reply from Neptune - Winchester
Hi Liz, wow! What a great review! Thank you so much. I'm so pleased you have enjoyed your experience with us, and I will certainly pass your kind words onto the delivery team, they will be over the moon! Have a lovely week! Hopefully we'll see you again very soon.
Reply from Neptune - Winchester
Thank you so much Ian! The Winchester team will be delighted, I will certainly pass your kind words on!
Reply from Neptune - Winchester
Thank you so much! Our team in Winchester will be over the moon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.