We bought the stand alone Suffolk Larder cupboard to add to our existing kitchen. Very pleased with the larder - well built as expected. Excellent customer care from Audra although still waiting... See more
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Great delivery by Alfi and Josh . Shoes covered , furniture unpacked, packaging all taken away and my furniture carried upstairs to the room of my choice! No mess ! Thank you - first class service a... See more
Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... See more
Company replied
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - York
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Malton Road, YO32 9TW, York, North Yorkshire, United Kingdom
- 01904 231870
4.8
Excellent
371 reviews
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Very helpful and friendly staff
Very helpful and friendly staff. I couldn’t purchase at the time in store but when I called a couple of weeks later to order over the phone the lady remembered me.
December 14, 2024
Reply from Neptune - York
Thank you for your lovely comments and we look forward to seeing you in the New Year. Caroline and the Neptune York team
Always a pleasure to deal with this…
Always a pleasure to deal with this company - quality products and super customer service 😊
December 23, 2024
Reply from Neptune - York
Thank You Jane for this lovely review. We would like to wish you a very Merry Christmas and look forward to seeing you in the New Year. Caroline & the Neptune York Team
The driver was really accommodating as…
The driver was really accommodating as I was out when he arrived and kindly waited for my return 40 mins later.
On a general point though it would be much better to give a better idea of your drivers arrival not just 30 mins notice.
December 16, 2024
Reply from Neptune - York
Hi Robert, Thank you for your great feed back, I will pass your comments on to the delivery team. Have a wonderful Christmas. Caroline
Excellent sevice
Excellent sevice from both the assistants in the store , and the delivery team
November 4, 2024
Reply from Neptune - York
Hi Russell, Thank you for your great comments. Please pop back and see us soon.
Kindest Regards
Caroline & Team York
I took delivery of a chest of draws a…
I took delivery of a chest of draws a few weeks ago. I have been trying not to mind but, I am becoming I very unhappy with the draw closing mechanism of the top draw. It does not run smoothly on the runner to close and has to be pushed when it should glide at the first touch. I have decided not to accept this. The cost of the draw set was over £700 & the quality is not good enough I am getting in touch with York Neptune store where I purchased it tomorrow.
October 14, 2024
Reply from Neptune - York
Good Afternoon,
I am sorry to hear of the troubles you are having.
Are you able to please send me a video of the issue and send it to Jamie.Papworth@Neptune.com.
I can then review the issue and hopefully get this resolved for you.
Kind Regards,
Jamie
Neptune are a lovely company to deal with
Neptune are a lovely company to deal with. From the people working in the showroom to the delivery men you are always made to feel that your purchase is important to them. They kept me informed about my delivery every step of the way and the delivery of our beautiful new bed went without a hitch.
November 1, 2024
Reply from Neptune - York
Thank You for your lovely comments, if we can help with anything else please let us know.
Caroline & Team York
Excellent customer service
I have always loved Neptune so when we started renovating our barn it was our first stop.
Although I had lots of ideas of how I wanted it to look, it felt overwhelming with all the decisions that needed to be made to get the look I wanted.
Within the first 30mins of our initial consultation with our designer Hayley, I felt such relief, she totally got the look I was aiming for and how we could achieve it.
It felt like a weight had been lifted from my shoulders knowing that she was there, her advice was invaluable and she always made me feel that nothing was to much trouble.
I could not recommend Hayley and the team at Neptune highly enough
October 28, 2024
Unprompted review
Reply from Neptune - York
Hi Joanne, Its such a pleasure to receive such amazing comments, I will make sure i thank Hayley for her Wonderful work.
Kindest Regards
Caroline & Team York
Quality and professionalism all the way!
The quality of the design and craftsmanship is stunning and we are delighted with our fabulous new kitchen! The whole journey from the initial consultation meeting through to the design process and installation has been first class! The project was managed in a professional and friendly manner with regular communication and expert advice at every step of the way. Thank you Neptune - you didn't disappoint!
October 14, 2024
Reply from Neptune - York
Hi Rob, Thank you for your wonderful comments, it was a pleasure .
Kindest Regards
Caroline & Team York
Service from placing order in York…
Service from placing order in York store to delivery, excellent!
October 7, 2024
Reply from Neptune - York
Good afternoon Julie
Thank you for your comments and 5 stars. Glad to hear you are happy with your experience with us. Hope to see you in store again soon.
Kindest regards
Audra
Great experience with York Neptune…
Our experience with the York Neptune team has been extremely positive from initial design through to installation and completion. We were unfortunately not able to be on site during the installation, but the team went out of their way to keep us up to date. The completed Chichester kitchen with Tamworth terracotta brick flooring looks great and exactly what we envisaged for our Georgian property.
October 7, 2024
Unprompted review
Reply from Neptune - York
Good afternoon Catherine
So pleased to hear your design journey with us has gone well and you are happy with the result.
Thank you for taking the time to leave a review and for your positive comments and 5 stars.
Kindest regards
Audra
Reply from Neptune - York
Good Morning
Thank you for your review and 5 stars , glad to hear you are happy with your wall lights and the team were helpful.
Kindest regards
Audra
Good customer service
Good customer service , delivered on time and date as requested very happy with service received
September 30, 2024
Reply from Neptune - York
Good morning Ann
Thank you for the review and the 5 stars. Glad to hear our team were helpful and you are happy with our service.
Kindest regards
Audra
Loving my new tray
Loving my new tray - perfect size for my footstool and so robust. A lovely addition to my room.
September 5, 2024
Reply from Neptune - York
Good Morning Mrs Wood
Thank you for the 5 stars , good to hear you are loving your tray and the look in your room.
Kindest regards
Audra
Neptune delivers again👍 Great sale price and rapid delivery and…
Great sale price and rapid delivery and stunning look in situ.
September 2, 2024
Reply from Neptune - York
Good Afternoon Steven
Thank you for your comments and 5 stars. Happy to hear you are pleased with your purchase.
Kindest regards
Audra
Suffolk coat rack
Had a slight issue regarding sizing of the Suffolk coat rack but was dealt with professionally and quickly. Excellent communication regards delivery times and very happy with the item. Would shop at Neptune again. Even gave my granddaughter (who is 1) her own little Neptune bag, great touch
August 21, 2024
Reply from Neptune - York
Hi Alex
Thank you for the 5 stars and taking the time to review. Great to hear you are happy with your purchase and we were able to get this sorted for you.
Hope to see you in store again soon.
Kindest regards
Audra
Reply from Neptune - York
Thank you Jo for your 5 star view , Kindest Regards Caroline & Team York
Excellent.
August 12, 2024
Reply from Neptune - York
Good Morning Lynda
Thank you, and Thank you for the 5 stars.
KIndest regards
Audra
Neptune always deliver
Neptune always deliver, on quality and service.
Once the order had been processed, we were given a date for delivery 🚚 and everything went to plan.
As ever the piece that we purchased was made of the highest quality materials and finish.
August 12, 2024
Reply from Neptune - York
Good Morning Paul
Thank you for leaving such a great review and for the 5 stars. Happy to hear your delivery went well and you are pleased with your Neptune purchase.
Kindest regards
Audra
Thumbs up for the York store…
The York staff are always professional and very helpful.
August 8, 2024
Reply from Neptune - York
Good Morning JB
Thank you for your comments and 5 stars, I will pass on to the team.
Kindest regards
Audra
Quality you can trust
Quality you can trust
York Neptune is a wonderful store. We just ordered our bedroom furniture from there the staff were really helpful. I did have to chase the delivery which is a minor detail. The quality of the furniture is superb. Delivery men excellent and it looks gorgeous!
August 5, 2024
Reply from Neptune - York
Good Afternoon Samantha
So pleased to hear you are happy with your furniture and your delivery went well.
Thank you for taking the time to leave a review and thank you for the 5 stars.
Hope to see you in store again soon
Kindest regards
Audra.
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