nesto mortgages Reviews 340

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth user experience. People also frequently mention securing great rates and a user-friendly online portal. However, some customers also noted issues with disorganization and unresponsiveness, with some experiencing unreturned calls and a lack of follow-up. A few other people also felt that the staff lacked experience or were dismissive, particularly when seeking initial quotes or explanations for financial discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Price

Customers had positive experiences with price, often highlighting Nesto's competitive rates. Many reviewers... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers highlight the electronic process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon I honestly about this review. Nesto improved regarding... See more

Rated 5 out of 5 stars

We needed to secure a mortgage within a very short timeline and Jeffrey Liu helped us out immensely. He made sure that our file was prioritized and he was on top of communicating with us always. He en... See more

Company replied

Rated 5 out of 5 stars

I went through Karun Khanna and he's probably the most helpful customer service representative that I've ever had. He walked me through the pros/cons very well, and got back to my questions and phone... See more

Rated 5 out of 5 stars

I had been having a terrible experience with my "big bank" as I needed to weigh options to sell and buy new or renew my existing mortgage. The bank was just far too siloed to be able to provide an... See more


Company details

  1. Mortgage Broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Contact info

4.2

Great

TrustScore 4 out of 5

340 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast and super simple

Fast and super simple. Leave your bank behind.

May 10, 2023
Unprompted review
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Reply from nesto mortgages

Hi Dwayne,

We're absolutely delighted to hear that you loved our fast and simple process. Thank you for choosing us and sharing your experience.

Wishing you all the best!✨

Rated 5 out of 5 stars

Getting a mortgage as stressfree as it can be!

The experience of obtaining a mortgage with Nesto was made seamless from beginning to end thanks to our advisor Adel and our processor Laura. The rate offered is what brought us to Nesto but it was the service from these two that made it an experience you dont have to dread. They worked so hard to ensure everything was stressfree and done on time. Plus they were so friendly and supportive, we knew we had made the right choice.

March 15, 2023
Unprompted review
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Reply from nesto mortgages

Thank you for leaving us such positive feedback! Our mission to make the mortgage experience an easy, simple and transparent one. We are glad to hear that Adel and Laura were able to provide that for you. We will make sure to pass this message on to them and the rest of the team.

Have a good day!

Rated 5 out of 5 stars

I went through the Nesto mortgage…

I went through the Nesto mortgage application process with Elischa and Alin.

When I chatted with Elischa, I felt incredibly untrusting and hopeless. I found my dream place, and we had an accepted offer. But, on the day subjects were lifting, my Mortgage Advisor at Questrade was not answering my calls. As it got later in the day, I was getting worried, so I called the general customer service line, and they put me in touch with her manager. The manager advised me to ignore my lawyer's advice and lift subjects based on their conditional approval. I told him I was uncomfortable doing that, so he talked to the underwriter and called me back an hour later to say my mortgage application was denied. They did not want to insure the property I was hoping to purchase because of some possible upcoming special assessments, something I was well aware of, and the price was reflective of these future expenses. Had I taken that manager's advice, I would have lost my 20k deposit, but I also lost my dream place.

I decided to give EQ/Nesto a try instead, and after I got preapproved, I was put in touch with Elischa. He was such an incredible listener, and we decided to try to put my application through for the dream place and see if we could get it insured. I could try to make another offer if it was.

Well, I must tell you, the process was so smooth! The app worked flawlessly, and these two had me in a place to make another offer within 48 hours of applying. It made life so much easier knowing they were in the same timezone and they were so prompt.

Thankfully they accepted my second offer, and in the nick of time, because they shortly received another one after mine. Alin and Elischa went above and beyond to make this happen for me. I’m so happy I could cry.

February 23, 2023
Unprompted review
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Reply from nesto mortgages

Hi Alysia 👋

Thank you for taking the time to share your experience with us. Congratulations on having your offer accepted for your dream property! It's great to hear that you had a positive experience with us. At nesto, we do all that we can to ensure that our client's get the best service possible. We will be sure to pass along the kind words to both Elischa and Alin!

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Simple, fast, and friendly

Simple, fast, and friendly would be how I would sum up my experience with Nesto. Elischa was attentive throughout the whole experience, from getting me a pre-qualification letter in less than a week, to walking me through the pros and cons of different rates I could lock into. Overall I was pleased and also surprised with the service, and would recommend using Nesto.

February 22, 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to write us such a positive review. At nesto, we aim to make every clients experience simple and easy from the get go. We are glad to hear that Elischa was able to provide you with that exact service. We will make sure to pass this message on to him and the team.

Have a good day!

Rated 5 out of 5 stars

Awesome Service and Support

Had a great experience and hope to get continued excellent service as I've receive thus far

February 21, 2023
Unprompted review
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Reply from nesto mortgages

Hi Antoine 👋

Thank you for your confidence in nesto! We strive to always have and maintain our high level of service. It is part of our mission. ✨

Have a wonderful day❄️

Rated 5 out of 5 stars

Helpful agents - Elischa was great!

I didn't end up going with Nesto, but Eli was very helpful and followed up as requested.

He was able to answer my questions and guide me through the process. While this time due to timelines I didn't choose Nesto, I will consider them again when refinancing.

February 17, 2023
Unprompted review
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Reply from nesto mortgages

Thank you for taking the time to send us your positive feedback. It is unfortunate that we were not able to partner together, but we are satisfied that we were able to guide and assist you in your mortgage process.
Good luck and we will be glad to look at your file again at renewal.✨

Rated 5 out of 5 stars

They are BEST and that is on PERIOD!!!!

The process was seemless. Jamie and Laura were amazing really. They offered the best rates as well as the best allowance. All the banks only gave a variable apporval of 320k but Nesto gave 450k and gave a better rate than the rest. I will use nesto over and over again. The documentation process was also straightforward and not cumbersome. Plus everything was done online and prompt. I got my full apporval within a week from offer date. They are fast amazing and realible.

February 13, 2023
Unprompted review
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Reply from nesto mortgages

Hello Efe, t

Thank you so much for the kind words. At nesto, we do all that we can to ensure that our clients get the best rate we can offer while also providing our clients with a quality customer experience. We are very proud of our online service which is why it's great to hear that you found it as straightforward and easy to use as it is meant to be. We will be sure to pass along the kind words to both Jamie and Laura.

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Excellent customer support

Elischa provided us with excellent support during the process of applying for a mortgage. He was always kind and reassuring and went to great lengths to explain what was needed from us. So rare to have somebody who phoned us regularly in a time when nobody wants to personally talk to you but only want to connect through emails!

January 24, 2023
Unprompted review
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Reply from nesto mortgages

Hi Alexander,

Thank you for taking the time to leave a positive review. All of our advisors do their part in ensuring that our clients are well informed and know what is happening with their mortgage. It's great to hear that Elischa was able to provide you with a positive experience with us. We will be sure to pass along the kind words to him.

Have a great day!
The nesto Team ✨

Rated 5 out of 5 stars

Simple and professional.

The process was quite simple and it was very nice to have a single contact at Nesto that I was able to call or email to ask lots of questions, and I did!

January 25, 2023
Unprompted review
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Reply from nesto mortgages

Hi Rob,

Thank you for giving us such positive feedback! At nesto, we are very proud of the customer experience we provide and we are glad to hear that you feel the same way.

Have a great day! The nesto Team ✨

Rated 5 out of 5 stars

My advisor Nisrine was fantastic!

My advisor Nisrine was fantastic!

She was so knowledgeable and was able to answer all of my questions and provide sound advice! She responded to my emails in a timely manner and even stayed after hours to ensure that my application was completed properly

January 24, 2023
Unprompted review
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Reply from nesto mortgages

Thank you for giving us such positive feedback! Our advisors always go above and beyond to ensure that our clients have a great experience and meet their mortgage goals. We will make sure to pass your message to Nisrine and the team!

Have a good day!❄️

Rated 5 out of 5 stars

Great Customer service

Great Customer service, knowledgeable and clearly outlined the process. I had done a fair amount of research and Nesto provided the best rate.Very impressed with the overall experience and responsiveness.

January 11, 2023
Unprompted review
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Reply from nesto mortgages

Hi Angie, thank you very much for your comment. Here at nesto, we do all that we can to ensure that our clients have the best experience possible. We are glad to hear that you had a positive experience with us.

Have a great day!
The nesto Team ✨

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time, they offer false promises.

January 4, 2023
Unprompted review
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Reply from nesto mortgages

Thank you for your review Clinton. We're sorry to hear that nesto didn't meet your expectations. Our goal is always to provide an excellent experience for our customers.

If there's anything at all we can do to help make up for this, please don't hesitate to reach out to us at support@nesto.ca. We appreciate your feedback and hope that you'll give us another chance in the future.

Rated 5 out of 5 stars

Gave us the best mortgage rate, great customer service, and clear instructions

We were doing some research on what gave us the best mortgage rate at the time, and Nesto had by far the best mortgage rate compared to the big banks, even better than True North Mortgage. Only thing was, my family & friends never heard of Nesto before and neither did we. After doing our homework, we gave them a call, and got the mortgage process going. They were extremely professional, and clear with what they required, which were recent finical records of where the money came from, recent letter of employment, and etc. One thing I wish they told us early was getting the letter of employment process started, because my partner is a nurse and no offence, but the HR at the Hospital are slow. Other than that, we couldn't any happier getting our mortgage with Nesto.

December 19, 2022
Unprompted review
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Reply from nesto mortgages

Thank you for your kind words, Jason. We're glad to have been able to help you get a great mortgage rate and we appreciate the trust you put in us. We're also sorry if we weren't clear about the letter of employment process right from start --that can sometimes be tricky to obtain from your employer, (we totally understand) and we appreciate your feedback!

We hope you'll tell your friends and family about nesto when they're looking for a great mortgage rate too. Please don't hesitate to reach out to us in the future if there's anything else we can do for you.

Have a wonderful weekend✨

Rated 5 out of 5 stars

Great Experience and feedback From Elischa

Eli was extremely professional, knowledgable and helpful.

November 17, 2022
Unprompted review
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Reply from nesto mortgages

Thank you for choosing nesto, Imad. I'm glad to hear that Eli was able to help you with your mortgage needs. If there is anything else we can do for you in the future, please don't hesitate to let us know. We want to make sure that your experience with nesto is excellent from beginning to end.

Have a wonderful weekend✨

Rated 5 out of 5 stars

Kind people

Kind people, easy to reach, the service is great and they offered me the best mortgage rate on the market.

June 10, 2022
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Reply from nesto mortgages

Thank you for your kind words, Jonathan! We're so happy to have been able to help you get the best mortgage rate on the market. Our team works hard to provide excellent service and we're thrilled that we could exceed your expectations.

We hope you'll recommend us to your friends and family in the future!

Wishing you all the best,
nesto mortagges ✨

Rated 5 out of 5 stars

Incredible team with great rates

Laura and Stéphanie provided excellent service even though we had short delays.

We would recommend them in the future!

October 28, 2022
Unprompted review
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Reply from nesto mortgages

Thank you for choosing Nesto, Alex! We're so glad that Laura and Stéphanie were able to provide excellent service, even under challenging circumstances. They are both wonderful employees and we appreciate their dedication.

We look forward in working with you in the future!

Rated 5 out of 5 stars
nesto mortgages logo

Reply from nesto mortgages

Thank you so much! We pride ourselves in making sure each of our clients get the outmost best customer support while obtaining a mortgage with us!

Rated 5 out of 5 stars

Wonderful customer service

I'd just like to thank Elischa at Nesto for his recent advice regarding our upcoming financing renewal for our house. There was no pressure and Elischa was extremely helpful in assessing our situation and providing the best advice to fit our situation. It was clear from the outset that our needs were uppermost in his advice and we are most grateful for the help.
With best regards and wishes,
Myra Bourne and Ray Hirvonen

October 23, 2022
Unprompted review
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Reply from nesto mortgages

Hello Myra and Ray. Thank you so much for the positive reveiw! We are very proud of our customer service here at nesto which is why it's great to hear that you had a positive experience with us. We will be sure to pass along the kind words to Elischa. Have a great day! The nesto Team ✨

Rated 5 out of 5 stars

Outstanding service

Nakita provided an exceptional experience. She helped, explain and guided me through the process of buying my first home. She was honest but kind. Couldn’t ask for a better agent.

October 1, 2022
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Reply from nesto mortgages

Thank you for taking the time to leave a review. It's great to hear that Nakita was able assist you and provide an exceptional experience for you. We will be sure to pass along this comment to Nakita. Have a great day! The nesto Team ✨

Rated 5 out of 5 stars

Great customer service and mortgage…

Great customer service and mortgage rate! Everything went as planned. Couldn't go any better

October 14, 2022
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Reply from nesto mortgages

Thank you for the positive reveiw! We are glad to hear that had a positive customer experience with us. At nesto we always strive to provide the best service possible. We hope to see you again when it comes time for renewal. Have a great day! The nesto Team ✨

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