Net Curtains Direct Reviews 4,773

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the thickness and durability of the net curtains. Many people found the ordering process simple and efficient, appreciating the clear explanations and easy-to-navigate website, which allowed for precise customization and labeling of orders. The delivery service is frequently mentioned as fast and prompt, with many consumers receiving their orders within a few days. The overall service is described as excellent, with helpful communication and attention to detail. However, some customers also noted issues with their orders. A few people reported receiving curtains that were not hemmed as requested or had incorrect measurements. There were also instances where the color of the curtains appeared different from what was expected, such as white curtains arriving with a lilac hue. Additionally, a small number of reviewers experienced problems with incorrect items being sent or difficulties with the return and refund process.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are consistently pleased with the quality of the... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship and durability of... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt delivery... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, efficient, and courteous service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more

Rated 5 out of 5 stars

I have used Net curtains direct for many years. This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed... See more

Rated 5 out of 5 stars

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Almost great

Almost great. Gave 4 stars because I paid for the edges to be hemmed and this has lifted the curtains making them shorter at the sides. Otherwise excellent.

January 19, 2024
Rated 5 out of 5 stars

Absolutely Delighted!

Thank you so much for the net curtains I ordered! I am very pleased with the quality of the material, the standard of your work and the very fast delivery! Weeks ahead of your estimated delivery time. I honestly could not be happier and will not hesitate to use your services again - and very good value too!!!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Great website and lovely company to deal with. Samples promptly received and customer services very helpful in guiding me how to measure to make sure I didn't make any mistakes as I was ordering a pair of very large nets for patio doors. Delivered on time and exactly as expected! Super happy!!

February 9, 2024
Unprompted review
Rated 4 out of 5 stars

Confusing info re my order but rectified quickly

Some misinformation and a refusal to take returns initially but I received an email from Chrissy at Customer services with an apology an explanation and the offer to return items .So my faith in this company is fully restored !!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Easy to order, quick delivery also pleased with quality and workmanship of end product.
I know as I used to make curtains also sold custom made orders for 16 years. Now retired.

November 20, 2023
Rated 5 out of 5 stars

Quality net curtains at an affordable price

Net curtains arrived much earlier than expected. Each one of the four ordered was labelled with the correct room in which they would be placed. Very helpful. Great customer service combined with great quality exceeding my expectations. Would definitely recommend this company. Don’t hesitate to use them if your old nets need replacing.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Early Delivery and Fast Service

The delivery from the company was several days earlier than expected. There was a slight problem with a rod. I rang the company around midday and received a replacement the next morning. As I have said elsewhere, this was excellent service and I wish others could do the same. Well done.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

My preferred choice…

I discovered this company over seven years ago and it has been my ‘go to’ ever since. They have a good choice, easy to use website and quick delivery. My recent purchase was for two separate
rooms and my parcel arrived with each curtain neatly labelled for the appropriate room. I like to get my net curtains with finished edges to avoid fraying and my order arrived neatly and securely sewn.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT Service

This is the first time I have used this service and I can say that I am delighted!! Very quick delivery (two days after ordering)!!
And staff were very, very helpful. Goods are of excellent quality and sizing is spot on!!
Well done Curtains Direct...I will certainly be using you again and spreading the word to all my friends.

Barbi Takyar MBE

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company Great Curtain

I purchased a Jardiniere curtain for my kitchen window. Looked everywhere in Australia but alas could only find them in England. I contacted Net Curtains Direct and was pleasantly surprised at the ease of the purchase and shipping to Australia. Staff were extremely professional, polite, nothing was too much trouble, worked around purchase and payment and shipping to another country with ease. Always answered any queries about curtain and shipping in a very timely manner which given time difference would not have been easy. Certainly I believe went above and beyond.
Service received far better than I have ever experienced here in Australia.
More importantly the curtain arrived very quickly, in perfect condition and as described. It is well made and finished to a high quality.
I would gladly recommend to anybody and everybody.
I would not hesitate in purchasing again from Net Curtains Direct.
Thankyou

January 9, 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Carolyn,

Thank you so much for your lovely feedback. We are very pleased to hear that you are happy with new curtain and that it made it to you in such a speedy time-frame!

If we can be of any assistance in the future please don't hesitate to get in touch.

Best Wishes

The NCD Team

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