Net Curtains Direct Reviews 4,773

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and value for money. Many found the ordering process straightforward and easy to navigate, appreciating features like the ability to label individual curtains. The delivery service is frequently mentioned as fast and efficient, with many orders arriving promptly and well-packaged. The overall service, including communication and customer support, is also highly regarded by consumers. However, some customers experienced issues with incorrect measurements, wrong items being sent, or items arriving in a different color than expected. A few reviewers also noted concerns about the quality of the stitching and the placement of labels on the curtains, finding them difficult to remove without damaging the product. There were also isolated reports of longer than expected delivery times and unhelpful customer service interactions when issues arose.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are pleased with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, durability, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more

Rated 5 out of 5 stars

I have used Net curtains direct for many years. This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really impressed!

Really impressed. The website is clear, the ordering process is simple and straightforward. My nets arrived within three days, all clearly labelled for which room they were for. They are perfect. Thank you so much!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect addition to my home library/study

Bought some ado relon recycled natural white voiles from Netcurtainsdirect.com a while ago. Having had to find an alternate means of supporting the tension rods I also bought (the voiles were for a v long window and wide patio door), everything is now up and I can truly appreciate the beauty of the purchase I made.

From the wide selection of products, ease of ordering online (with clear measuring instructions which are much needed/appreciated when buying curtains) and the notifications re delays with delivery, my experience with Netcurtainsdirect.com was excellent and I both highly recommend the product, the company and their staff.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service & quality

Net Curtains Direct staff were incredibly helpful as I wanted bespoke measurements & size for the header. Really helpful, knowledgeable and got my order spot on, the voiles look utterly brilliant, very happy customer. (Sorry for delay of feedback).

December 21, 2023
Rated 5 out of 5 stars

Great product and fantastic company

Great product and and even better service. The order went astray first time as the courier lost it somewhere but Netcurtainsdirect redid the order promptly and we're extremely helpful throughout the process. Will be ordering more from them.

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Untrustworthy company

I'm truly disappointed with customer service of this company. I ordered from them curtain, but before that, I ordered a sample to see how the final product will look like and I was cheated! They have sent me a beautiful sample, with weighted hem tape. Unfortunately, the final product vary from the sample, the weighted tape is missing. I emailed them to request the missing part and seek apology but they refused to send the missing tape. It's first time I'm dealing with such dishonest company, but let's hope that others will learn from my experience and avoid this company.

April 23, 2024
Unprompted review
Net Curtains Direct logo

Reply from Net Curtains Direct

Thank you so much for taking the time to share your experience with us, Magda. We truly empathize with your disappointment and frustration. We sincerely apologize for any confusion caused by the difference between the sample you received and the final product.

While some of our products may have varied finished hems, we completely understand why you expected the weighted hem based on the sample provided. Your trust in us is incredibly important, and we're committed to making this right for you.

To address this issue promptly, one of our knowledgeable team members will reach out to you today. Your satisfaction is our utmost priority, and we're dedicated to finding a solution that exceeds your expectations.

Once again, thank you for bringing this matter to our attention. We value your feedback tremendously, and we're fully committed to ensuring your complete satisfaction.

Rated 5 out of 5 stars

Excellent service from start to finish

I ordered a lot of net curtains for my bungalow and was a little apprehensive as I haven't ordered from this company before but I need not have worried as they provided an excellent service! The net curtains arrived clearly labelled so I knew which curtain went where and the nets were lovely even better than shown on the website. Would definitely recommend and they were delivered on the exact date given.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Jackson net curtains

100% recommended. Ordered the Jackson made to measure nets, excellent quality and great for privacy to stop nosy neighbours! Delivered earlier than stated. Look amazing, very pleased. Would order again.

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service from this Company

Once I had found this site, I sent for a couple of samples as it is difficult to tell exactly the quality etc. These came very promptly - I chose one of the samples. Filled in the relevant information on line as to what I required, and within the timeframe the company promised I received the goods. I am very pleased with the netting I purchased. My experience was overall very good.

January 20, 2024
Rated 5 out of 5 stars

Great service

What a great company I measured for my voiles when they arrived and hung them up I realised I had measured wrong they were too long I phoned up and explained what I’d done for a minimum charge they took them up and now there a perfect fit great service thank you

March 10, 2024
Unprompted review
Rated 5 out of 5 stars

5 star 🌟 Service

The service and delivery of the curtains has been brilliant, had a query that was dealt with efficiently and quickly. The curtains are of a good quality. Very impressed 👏

March 14, 2024
Unprompted review

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