Net Curtains Direct Reviews 4,773

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their durability and value for money. Many found the ordering process straightforward and easy to navigate, appreciating features like the ability to label individual curtains. The delivery service is frequently mentioned as fast and efficient, with many orders arriving promptly and well-packaged. The overall service, including communication and customer support, is also highly regarded by consumers. However, some customers experienced issues with incorrect measurements, wrong items being sent, or items arriving in a different color than expected. A few reviewers also noted concerns about the quality of the stitching and the placement of labels on the curtains, finding them difficult to remove without damaging the product. There were also isolated reports of longer than expected delivery times and unhelpful customer service interactions when issues arose.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are pleased with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, durability, and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The net curtain I bought is beautiful, well made with the workmanship being of excellent quality. I use Net Curtains Direct as I can trust them and know I'm going to receive amazing quality items... See more

Rated 5 out of 5 stars

I have used Net curtains direct for many years. This order was a large one so took a little longer but was despatched in line with their time line. Unfortunatly, Royal Mail did not deliver on agreed... See more

Rated 5 out of 5 stars

Excellent products and services! I found this company when I was searching for online suppliers if net curtains, etc. and their selection and prices covered all tastes. The ordering process was simple... See more

Rated 5 out of 5 stars

I would definitely recommend Net Curtains Direct, 5 star experience. When ordering my nets I made a mistake with one of my measurements, I emailed them and got a response the next day as it was late... See more


Company details

  1. Interior Designer
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

The world's premier sheer curtain online shop, based in the UK providing bespoke net & voile curtains & ready-made panels worldwide. Free UK standard shipping on orders over £59. Fast, secure & friendly service. Use our sample service to help you decide on your final design & fabric.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Dear All

Dear All, thank you so much for your wonderful Net curtains. We are so pleased with the quality of service, the materials are brilliant the sizing spot on and to top all they arrived earlier than expected.
Keep up the good work
Kind regards Philip and Tina (Somerset)

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful nets have arrived on time

Beautiful nets have arrived on time. As described on the website, well packaged and presented. I found the website really helpful in terms of images showing 2x width, 3x width etc. Loads of choice. Wouldn’t hesitate to recommend or use again

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

My beautiful windows

As soon as the parcel arrived my windows cleaned and up they went.
Quilty and fit perfect can’t stop looking at them. Thank you regards Maria Cornelius.

April 9, 2025
Unprompted review
Rated 4 out of 5 stars

Order ended up cancelled, but 1st-class service

I wanted the Dorset voile made flat to not obscure even the slightest hint of daylight. The first order came slightly wrong, but an email offered to redo it. Unfortunately when making the replacement order, the team wasn't happy with how the voile was coming together, so refunded me, apologised and offered alternatives. They've also said they don't need the originals to be returned, as I'd explained they were up and getting them down and then faffing with rods, etc. would be a pain as well as very inconvenient. Overall excellent service from Simm and Kate and the team.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Unable to buy at shops

My daughter helped me order as i needed new nets and was just unable to buy in the shops !
I just wanted plain ones and got what i wanted. they arrived quickly and look beautiful. very good quality.

February 18, 2025
Rated 5 out of 5 stars

Extremely pleased

Extremely pleased with the quality of the three Sophie net curtains purchased. Exact to measurements ordered. Delivered one week early. Would definitely use again.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Prompt, careful and professional service.
Good quality nets, arrived well packaged and not at all screwed.
The over-stitched sides are neat and evenly sewn.

February 25, 2025
Unprompted review
Rated 3 out of 5 stars

I liked the soft fall of the curtain…

I liked the soft fall of the curtain material and the fit is spot on as long as they don't shrink in the wash.

Maybe one or two corners could have been finished a little better

Creases in the middle of the biggest curtain are quite deep, hoping they iron out. Maybe you could advise on that.

November 20, 2024
Net Curtains Direct logo

Reply from Net Curtains Direct

Hello Christine,

Thank you for your feedback. We're sorry to hear that there were issues with the corners and some creases on your curtains. Creases are normal and occur from the fabric being stored on a roll or they happen in transit but these do normally either drop out when the curtain is hung or they iron out without issue.

Can we please ask whether you have contacted us with some images of this issue? We cannot locate any communication from you with this email address. If not, please could we ask you to do so. This will better enable us to take a look and assist.

Kind Regards
The NCD Team

Rated 5 out of 5 stars

Great Service, Great Selection

There were so many lovely patterns to choose from.
A big pat on the back for me for getting the measurements right, thanks to their easy guide.
A big thank you to the team at Net Curtains Direct for their efficient service and delivery.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Even though one item was missing from my large order, as soon as I emailed to let them know, it was in the post and arrived the next day.
My house now looks bright, clean and cheery with lovely new net curtains.
I am a very satisfied customer, would highly recommend.

January 11, 2025
Unprompted review

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