Network Telecom Reviews 

AVOID COMPANY AT ALL COST!! SCAM OF A COMPANY! DOESN'T EVEN DESERVE 1 STAR

After a couple of years of terrible service . We have finally moved to BT I could not estimate how much business we have lost with the constant outages and remedial work. Our contact is with enreach, but they are park of the same group . BEWARE

In 2017 I entered into a contract for three work landline phones and 4 mobiles

Network sold the maintenance to a third party and collected £1000s in forward maintenance

In 2019 we where experiencing multiple problems with both mobile costs and functionality of the landlines and after failing to reach agreement with Network entered into an agreement with HiHi who as part of the deal agreed to pay off outstanding contract

Network supplied cancellation fees but failed to mention the advance maintenance

This was against hardware that no longer existed

Network came up with almost £7k penalty and pursued my company through small claims court for which we subsequently paid over £8k for maintenance on non existence equipment

Miss Selling at its most expensive?

I would warn any potential customers to go elsewhere

my terrible experience is with she’ll energy to get through to someone can take an hour and to sort other issues like e mails are a joke tell me it’s down to BT which it is not how do they employ these people it amazes me

In need of help due to business problems I contacted Network Telecom and although initially I was met with a standard response. Eventually I was lucky enough to speak to Holly Campbell in credit control who explored the options and helped me find a solution to resolve the issue. Her help, understanding, and willingness to be flexible resolved a potentially nasty situation for which I am really grateful

Very professional and supportive company, and Ali our account manager is brilliant. Highly recommended.

Network Telecom now Enreach have been terrible from the beginning and we are now in year 7. I am looking forward to saying goodbye.

This company is disgraceful!
The initial impression of sales rep was good enough to go with the company. The little did we know, we got ourselves into a pickle.

If you are thinking of signing their contract, please re think and go sign it with the devil instead as he will do less harm.

It has been 6 months and they haven't managed to sort our phone lines nor settle the bill with our previous provider. I mean c'mon 6 month's and you still can't sort this?? I can't keep up with the amount of emails we have sent you and how many times we have tried calling you. The best thing is that when the engineer came out yesterday he said he can't do anything as other engineers havens showed up week before..... Mr clever man managed to "fix" ur lines for us so they do not work at all now.

I hope you all get what you deserve.

Although we cancelled EVERYTHING in our contract back in January, we are still being charged for calls. It is almost near impossible to get through to them on the phone and countless emails have been ignored. Communication and customer service is shocking!

These people have now changed their name to Enreach who is signed up to the Communications Obudsman. If you have a one of these horrendous contracts like us raise a complaint. Totally scammers! T&Cs have changed with the company name and they have removed the 10% annual increase of the maintenance charge. So as long as there is no small print in your contract that won't happen but I would check it closely! They have a habit of just increasing bills, you have to get them to credit you frequently. They charge for free phone calls. We ended up paying £17k over 5 years to lease 9 phones, a sever(which we didn't need) 24 poe port (which we didn't need) and a mp3 player (which again we didn't need). Monthly we were paying £270 for calls, service charges, maintenance etc approx a month for something I'm now paying just £92 from a different provider. They showed us a piece of paper with the savings to then mislesd you into signing up to paying double. Our Accoumt Manger is Emily Mould. Cotmor Tool & Presswork.

nothing but issues with this company... once you sign the contract.... your no longer there priority.... shocking system shocking customer service.... we got 8 lines constantly interrupting our business

Provide an excellent service. They look after our IT and telephone systems and the help that we receive has been invaluable. Neil Smallman assists us, nothing is too much trouble and when he visits us to provide hands on assistance he makes himself part of our team immediately. He has outstanding knowledge, approachability and great sense of humour. We would definitely recommend this company.

AVOID
AVOID! AVOID! AVOID!
Rebranded to 'Enreach'

Check your paperwork, as in extremely small print, your sales proposal will say '1st year costs included', therefore after year 1 of the 7 year contract they trick you in to, your price will increase.
Ours has increased from £100pm to over £450pm. Absolutely robbed, duped, misled, miss sold.
Hardware has slowed significantly after 1 year of ownership.
Software (main reason we went with NT) stops at least once a week with no explanation and was down for over 3 weeks last month.
Call recording, what a great idea and feature. Doesn't work. Shock.
Takes about 2 weeks to get a response.
Zero customer service.
Avoid if you can, you will be better off for it.

Keep a look out on your bills. They have added something called Enreach for 3 months free. This is without asking you and then if you don't want it YOU have to request cancellation.

PS everytime they recieve a bad review the response is the complaint has been referred to Senior Management. Thats rubbish.

I will give a honest background to the services I had and require.

This is a genuine review which I feel must be aired.
If you want a company who gives you a honest price, and no hidden extras then Network Telecom is your company.
If you want a company with second to none after sales service, this is your company - Sam Myatt your a credit to the company.

I was in a 5 year lease contract previously, which in all fairness was suitable but the information prior to the agreement was not explained to me properly, my bills were always fluctuating and always an excuse the reason why.

Fast forward 5 years, I was in the market for a digital phone system, a similar company to Network Telecom, I enquired via facebook for a quotation, after a hard sell which I was asking not for, the company agreed a package with me.
Once the paperwork come the bill increased by 150 % which was not what was agreed.

I then found Network Telecom, I agreed a package for my 6 handsets and arranged an install.

The install was very efficient, I will add that there was a fault with the install and one of the handsets would not work. 24 hours later a new handset was programmed and sent, and a site engineer was on site to fix this extension.

The company sales, but more aftersales are on the phone to me if I have any questions, be it for my smart phone app to the actual running of the system.

I am in the service industry retailing cars, so understand customer service is paramount. If you want a first class phone system, with the best customer service then give this company a call.

I am very dubious of the negative reviews I can see above, as my first hand experience has been positive, even with the slight errors - they have all be resolved or attempted with immediate effect.

AVOID AT ALL COSTS. DONT SAY I DIDNT WARN YOU. MISS SOLD, PRICE HIKES, UNDERHAND, FAULTY HARDWARE, TERRIBLE SOFTWARE, ZERO CUSTOMER SERVICE, NUMBERS NOT PORTED, AND THIS IS JUST THE BEGINNING. 3 YEARS INTO MY SHOCKING 7 YEAR CONTRACT

This is the worst company I have ever dealt with in my 10 years of business. Took on a VOIP contract 2 years ago and nothing but problems and inflated prices since. We have just moved premises, phones not working properly for over a week, engineer didn’t seem to have a clue what he was doing and we were charged over £1000 for the move or premises! Absolute rip off merchants. When we signed up we were told our bills would be around £100 a month, they are low to start with but now they are £350 a month, we don’t even make many calls! Honestly this is the worst decision I have ever made, I don’t understand how they have such a high rating? Am I missing something or just one of the unlucky ones? If this service carries on I will be taking legal advice to try and cancel the contract as we cannot run a business with no phones and this level of service.

Absolutely shocking behaviour with misleading contracts and charges. I was quoted £99pm for my contract, it was actually £300. 30 month contract - small print states 39 months. Latest scam, we made enquiries about a mobile phone app - nothing ever agreed - but a further £75pm now added to the bill! Steer away from these people at all costs.

I’d just like to say a big thanks to Loz.
As a supplier we often have to deal with whatever a customer throws at us but it’s a pleasure working with Loz at Network Telecom. He’s always keen to answer queries, get the information we need and get things done to make sure our services aren’t stalled and we can keep our end customers happy collaboratively.

Ali is our account manager and always delivers - excellent service thank you