Network Telecom Reviews 

Their contract tucks you up wonderfully. 7 year term, when i was promised a 2 year deal - check the small print. The savings that were promised transpired to be double what we were paying - T&C's stipulate it is your responsibility to check the facts - they can feed you what they want. 5 figure fraud over 7 years - absolutely appalled. Neil @ Mena Engineering.

The big issue is the cost.
I was told by the rep I could have a lovely new phone system and only pay £100 extra a month with service and all costs included.
What I didn’t realise on top of this was an additional finance agreement with a separate company to buy the system, this alone costs £950 a quarter for SEVEN years £26,600 ! A total rip off.
On top of this my bills have gone up from around £600 a quarter to £500 a month.
I have been with them 6 years of a 7 year contract ( couldn’t get out of it ) so instead of paying £14400 over this period I have paid £36000 + £26600 for the phone an incredible £62600.

DO NOT SIGN A 7 YEAR CONTRACT, DO NOT FINANCE A PHONE SYSTEM.
DO NOT MOVE TO NETWORK TELECOM, THE COST IS SCANDALOUS.

Dave came into our office today to discuss our telephone systems, Dave was very professional and knowledgable about your products and how he can benefit our growing business.

Sarah Conroy
Operations Director
OSSystems Ltd

We just had Paul & Tony install a new phone & fix a line that was not working & helped with a few IT problems we were having at our office. I want to say they were both extremely helpful & have made my working day so much better

We are TPS Reg and it is again the law to call these companies with sales calls. We have been called meaning they are breaking the law. They also confirm they are holding personal date on our company although we have not given permission. This is also against the law. We let you draw your own conclusion on the above points. We would never have any dealings with companies that break the law. If you do deal with them you have been warned.

I have dealt with Kate Bran at Network Telecom for a few months now. She is really helpful and does what she says she will and keeps you informed. keep up the good work

Dealt with for over 5 years now, refreshing these days to have such a good and personal service rather than a call center. Cost effective systems too, excellent training provided with the least fuss.

A young engineer called Mitch Moore came to my office to sort out the router in my office, there was a few problems which occurred, but Mitch sorted them out with ease and also gave advice and instruction which he didn't have to do.... what great service.
just to say that Mitch Moore is a credit to Network Telecom.

Paul and Tony have just done an install for us here at Martin and Co, Weymouth. Their professionalism and helpfulness has been excellent. Nothing was to much trouble and the new system is a vast improvement on our old. Many thanks.

We have been with Network Telecom for over 6 years, and have recently signed for a further 5 years. We have been upgraded to an amazing multimedia phone system, with fibre broadband and still managed to get a reduction in our bills.
Tom was brilliant when he came out to see us, and the guys who carried out the installation did a great job, very friendly and helpful.
We were even given a free IT health check by Chris, who was extremely helpful, nothing was too much trouble for him.
When we have had to deal with the admin team they are spot on, always on hand to help and very professional & efficient.
Would definitely recommend their services.

We have recently moved to Network Telecom and found the service excellent. Natalie has been brilliant, very efficient and friendly, always keeping me updated on any queries I have had and resolved any questions I have had.

Thank you for all your support over the years for the excellent service you have give us especially to Kate Bran and Alison

Our company has been working with Network Telecom for the last 3 years.
My main office contact is Donna Davis who sorts everything out for us with no issues, providing great communication along the way.
I look after the Purchasing side of things for a busy aerospace company and being honest I wish a lot more of our suppliers provided a similar level of service!!
Thanks again!!

W just had Tony and Paul to come in to install our new phone systems they went above and beyond to help us! Network Telecom are lucky to have such hard working helpful guys, seriously an asset to your company. I look forward to recommending them to everyone! Super guys Super System wish we knew about it sooner! 10 out 10

After over 4 years of completely crap service, I have had enough. Phone haven't worked since January, Still paying for "free" calls. Engineers take WEEKS to show up (if they do) and to top it all they are now trying to fastrack an invoice for £7000+ through the courts. These people are scamming small companies and should be stopped. We are now going to put in a counter claim to try and get some of the money they have scammed out of us over the years. Stay away from these con artists for you own (and your companys) good.

UPDATE.........WITH NETWORK TELECOM ?
GO TO COMPANIES HOUSE.GOV AND READ ABOUT THEM.
They are now being struck off, and they are doing it themselves (Directors)

After recently selling my business and the the new owner useing telecommunications system for 3 months and paying for the use of it he decided he would replace it with his own. Unfortunatley due to my naivety and miss placed trust I learnt a very expensive lesson in life. I would like to thank Stephanie Williams for all her help and understanding with my recent contractual problems, if it wasn't for her help and understanding it would be a different story thank you

Terrible avoid at all costs. Extortionate service charges, and extremely lengthy service contracts (84 months) none of which are made clear at the time of signing. They will even suggest that you need an equipment upgrade, and tie in all your line rental contracts to this without informing you.
Contract terms are not even provided, nor are details of the interest or service charges. We could buy our handsets outright for around £250 each now...... our lease fee will total over £30k......

Read terms and conditions VERY carefully. Also, if setting up a lease for equipment be warned - a VERY long term. I could have paid for the equipment outright several times over with what I paid. Also make sure maintenance contract set up at same time. Mine wasn't, even though the rep made me think it was inclusive. It was set up one year later and due to terms being in VERY small print it was for the same as the equipment lease but one year later - I am now paying a maintenance contract for another year after the equipment returned. Surely should have been set to coincide with the equipment lease period but no. Protests fall on VERY deaf ears. I would not recommend this company to anyone. And I haven't mentioned the rep - very poor.

We started using Network Telecom about 2 years ago. I have to say if we have any problems the support is next to none. It is dealt with immediately. Pleasant customer service. No complaints.

Not happy lengthy contracts no mention of two year discount period charged over the odds rep quoted me £140.95 all in. I have always paid more than this quote . I am still paying more now my latest bill was £195, it took one and half years to get a decent connection to the back of my building. Calls were inclusive but they are charging me.Read the small print very carefully.