Network Telecom Reviews 

Hi I have been working with Network Telecom via my employer for just over a year, and have found Ali very good and seems to ‘get things done’.

As a company I found their team very ‘technically capable’.

I have used them purely for Telecoms.

Very helpful and pleasant staff. Our account manager Alison is always prompt and punctual in responding to any queries and their technical support staff (particularly Ashish) were great with our recent Leas Line install.

We have known Alison our Account Manger for a number of years and Alison has always given us excellent help and support for which we appreciate.

F Painter

I would like to share some positive feedback about Laurence Davies. He has assisted our company during some difficult times over the past few months and nothing has been too much trouble for him. His knowledge is first rate and he doesn't speak to 'non IT' individuals as though we are stupid. Every single time I've had to seek assistance he's either helped me through the process or sorted it out himself in super quick time. He's been a joy to work with.

Horrendously expensive , long term contract which is onerous and inflexible - avoid at all costs !!

Network Telecom have always been a friendly efficient supplier with excellent service

I have used this company for 2 years now and they always offer great customer service. Had a query last week and my account manager sorted it straight away.
I would recommend Network Telecom to anyone who is looking for a new comms company.

Have been a customer of Network Telecom for may years. We have had continued excellent service of both supply and customer service. On the very few occasions we have had a fault, it has been dealt with efficiently and contact made at all stages. Hope this continues in the future. Sales always trying to save us money too. Very refreshing.

We have been using network telecom for nearly two years, it was easy to set up and have had no problems, they helped when our internet went down and directed our phone calls to our mobiles so our cutomers could still contact us, the phones are easy to use and navigate around, we would recomend Network Telecome to others

KEEP AWAY I WISH I HAD

Where to start we signed up with them and told I wanted to keep my freephone virtual landline which they said was fine its been 4 months now and they still havent managed to port it over so I am still paying another company for the number so I don't lost it when we signed with them they said they would settle another bill from an old broadband provider 4 months on they havent paid it there still hounding us right not my phones arent working so I could be losing clients at a busy time. About 10 times ive called them every time someone will call me back not once have they called me back I am so sick and tired of this company and wish I had never ever signed with them there are better companies out there don't waste your money with these people

We decided to switch our provider just before the country was placed on lock down due to COVID. Network Telecoms took customer service to the next level with great communication and guidance with remote insulation.
All equipment was delivered and minimally installed by us before they could get in to the premises to complete the install.
We had no down time at all and 3 months on, all is working great.
Set up and equipment is way above the usual phone system.

After 15 months our service is not 100% functioning. We have repeated faults that just keep recurring, particularly after "updates". Since the initial 12 months were up the costs are creeping up - things that were not mentioned and they try to charge for things that are supposed to be free - like calls to mobiles. We are now being invoiced over three times their quote - which supposedly showed we would save money with them. Account Manager has visited once and does not respond within reasonable timescales - even when set by them. Avoid at all costs.

Always get great service from our accounts manager and the service provided meets all our business needs plus...
Always a pleasure to deal with.

We have been extremely pleased with the service we have provided from Network Telecom from start to finish. They are always on hand should we need them or have any question.

Anita has been in contact with us every step of the way and made the transfer of systems very easy.

I have worked with Network Telecom for around 5 years and have a great relationship with all areas of their business that I use. I have multiple telephone systems, fibre and leased lines and mobile contracts with them. Ali our account manager is brilliant, I just pass her the request and it gets done, underpinned by the range of teams they have. I have had a pleasant experience with the team at Network Telecom, the mobile team are very helpful, engineers always on time and get the job done. Accounts quick to sort any issues. Overall a good company to work with.

I have been with Network Telecom for many years, and I have always received excellent service and advice from my account manager Ali.
I am happy to recommend Network Telecom

The best service we have had from Network Telecom was from Holly Campbell, a finance administrator who addressed our issues promptly and efficiently. She is kind and caring and understands customers' needs.
A real star in Network Telecom that we really enjoyed dealing with. Fantastic customer service and thank you Holly

Network Telecom have looked after us for many years. We have a great telephone service in place which is connected to our computer system. If there's ever a fault, it's sorted straight away.
Alison, our Client Manager is great - she knows her stuff & is always professional.

Well, what can I say. We have previously had very bad experiences with our telecoms provider and we seem to have hit lucky with Network Telecom. Since switching all our office telecoms and broadband to them, we have been so impressed that we have also switched mobile and home services to them.
I strongly recommend them to any business looking for a professional and friendly company who always exceed expectations.

started of signing a contract of £100 per month. its now shot up to £ 260 per month for the same service. Now tied in to an 8 year contract where the 2 phone handsets will cost us £1000s. as soon as the contract is up im out!!! absolute rip off.