NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes feel manageable and stress-free. The service provided is frequently described as exceptional, with many appreciating the efficiency, prompt responses to queries, and the smooth user experience. However, some customers also noted issues with slow and non-proactive handling of their cases, leading to delays and negative outcomes. A few other people also felt that the company takes on too much work, resulting in a queue system and a lack of understanding regarding the urgency of their situations, and experienced failed call-backs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

People report positive experiences with response time, with many reviewers highlighting prompt and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

My letting agent provided inaccurate…

My letting agent provided inaccurate and misleading legal advice, including serving the notice incorrectly. Zoe Turner and her assistant, Elisse Ricketts, were extremely professional, friendly and approachable from the start. It was a tricky case but sorted out in an efficient and very professional manner. I would definitely use Newbold again in the future.

Thank you!

Kurt Steiner

March 12, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

House Purchase

Purchased and sold a house using NewBold Solicitors.
Had a great service from Alysha Parsons throughout the buying/selling process. All our queries were answered quickly and the communication was excellent.
While we won't be buying a house again for sometime, would highly recommend NewBold if you are buying/selling a house!

May 29, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

I purchased a house and my solicitor…

I purchased a house and my solicitor was really helpful.
Alysha Parsons and everyone who was involved with my purchase kept me updated and fully informed at all stages throughout the procedure.
I confirm this review is based on my genuine experience.

March 28, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Brilliant Service

James and Gemma have been absolutely amazing throughout my divorce proceedings. They are friendly and comforting as well constantly kept in touch and made everything run as smoothly as possible. I'd recommend their services.

May 20, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Read this review !!!!!

I have been working with Gemma Old and her team, namely Rameen for some two years. Gemma is the most diligent and knowledgeable solicitor I have come across and her teams customer focus (even against her own self interest ) has saved me falling into many potential pitfalls. Her level of discernment and judgement are faultless. In short if you want a solicitor with an exceptional team supporting, who is really hardworking and available (even though very busy), that operates with complete integrity, always going the extra mile (even on days off !! although it would be unreasonable to expect this), all to help you the client, then Gemma Olds Team and the wider team at Newbold could not be more highly recommend by myself. I am so grateful that I came across them and for the exceptional experience and education it was to work with them, a complete pleasure through very difficult transactions. THANK YOU !!!

May 16, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

House purchase

I purchased a house and my solicitor was really helpful.
Gemma Old at Newbold solicitors kept me updated and fully informed at all stages throughout the procedure.
I confirm this review is based on my genuine experience.

May 14, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Gemma and Rameen both answered our…

Gemma and Rameen both answered our calls and dealt with our queries promptly, I would definitely use Newbold again and thankyou for make our move less stressful.

May 10, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Had a great experience with new bold…

Had a great experience with new bold solicitors, very professional approach ,always getting timely response.

February 13, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

The whole team is efficient and…

The whole team is efficient and professional. I would highly recommend their service.

May 3, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Had a great experience with new bold…

Had a great experience with new bold solicitors gemma an james were absolutely amazing always making my voice heard in an out of court they were fantastic an understood everything from my point of view would recommend Newbold to anyone going thought the same troubles as I did

April 22, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

It was a hassle free and smooth journey!!

Overall great service by Newbold Solicitors. Jessica Baldwin and Jasmine Stubbs were my contacts and they both have been very professional and prompt to answer our queries. Jessica especially was very patient in explaining the process. Thank you for the positive experience.

March 28, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

5* service ask for Tracey!

Tracey & Debbie were absolutely amazing!

They came from a recommendation which I always find useful, got in touch & immediately sent over everything we needed to sign and get things moving.
It was a stressful process with our buyers not being the most efficient and choosing to use a very incompetent solicitor, so Tracey had her work cut out !

But she made this process as stress free as possible for us, kept us updated daily from day 1 & always on the end of the phone reassuring all would be fine!

If you are looking for a friendly & professional solicitor at a competitive price give Tracey a call, I would 100% recommend!

Thank you for everything! 🫶

April 25, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

Tracey and Debbie have been an…

Tracey and Debbie have been an incredible help with the buying and sale of my house, although it can be a long process, they always kept me up to date with every step and they were fantastic at constantly chasing documents and other requirements to complete the process. I would recommend Newbold Solicitors to anyone looking to but or sell their property.
Thank you so much!

April 26, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and we will be sure to pass on your comments to the team.

Rated 5 out of 5 stars

I am writing to express my sincere…

I am writing to express my sincere gratitude for the exceptional support and guidance you provided me throughout the process of securing the legal aspects of my new home purchase. Your professionalism, attention to detail and dedication were instrumental in making this journey a smooth and successful one and I am absolutely delighted with the outcome.

From our initial consultation, you where meticulously explaining the legal intricacies involved in purchasing a property, to the thoroughness with which you handled every aspect of the conveyancing process, your expertise and commitment to excellence were evident at every turn. Your proactive approach in anticipating potential challenges and your prompt resolution of any issues that arose were truly impressive and I felt reassured knowing that my interests were in capable hands.

Moreover, your clear communication and willingness to address my questions and concerns promptly were greatly appreciated. You made what could have been a daunting process feel manageable and straightforward and I am immensely grateful for your guidance every step of the way.

Thanks to your expertise and dedication, I am now the proud owner of a home that exceeds all my expectations. It is a significant milestone for me and I cannot thank you enough for your invaluable contribution to making it a reality.

Please convey my heartfelt appreciation to the entire team at Newbold Solicitors, especially Gemma & Rameen. Your professionalism and commitment to client satisfaction are truly commendable and I would not hesitate to recommend your services to anyone in need of legal assistance.

Once again, thank you for everything. I look forward to staying in touch and perhaps working together again in the future.

Mark Underdown

April 19, 2024
Unprompted review
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Reply from NewBold Solicitors

We are delighted to hear such great feedback regarding Gemma and Rameen. Thank you for taking the time to leave such a positive review.

Rated 5 out of 5 stars

Very professional service and would use…

Very professional service and would use their professional again. David and his team kept up to date as the case progressed. Many thanks. Ian.

April 17, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your positive review, David will be delighted.

Rated 5 out of 5 stars

Excellent Service

Excellent and efficient service from Newbold Solicitors in acquiring possession of my property.
I dealt primarily with Elisse - the communication was excellent and everything was done to an exceptional standard and so efficiently. I have regained possession of my property and would highly recommend Newbold Solicitors to anyone in the same situation!

April 17, 2024
Unprompted review
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Reply from NewBold Solicitors

We are delighted to hear your feedback and I will be sure to pass on your comments to Elisse.

Rated 5 out of 5 stars

I have just sold and bought my new home…

I have just sold and bought my new home with Sarah Cook and her team. They were extremely professional, friendly and approachable from the start.
I would like to commend both Sarah Cook and Jerry Honeyball for their hard work, patience and diligence throughout the whole process and we are now happily settling into our forever home.

April 2, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for the 5* review, we will be sure to pass on your comments to Sarah and Jerry.

Rated 5 out of 5 stars

Highly recommend

This is the second time I have used Newbold Solicitors for conveyancing and my opinion is still the same - they are efficient, diligent, good communicators and excellently priced in terms of the quality of service you receive. Sarah Alcock handled my sale and I couldn't recommend her enough. Many thanks.

April 4, 2024
Unprompted review
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Reply from NewBold Solicitors

Your 5* review is greatly appreciated and Sarah will be thrilled with your comments.

Rated 5 out of 5 stars

An extremely good experience

An extremely good experience with this company. They helped us with the conveyance of the family home and were professional and friendly through out. We were kept informed during the whole process and everybody was approachable. Their rates were also very competitive

April 5, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review we are delighted to hear you have been happy with the service provided.

Rated 5 out of 5 stars

Ask for Penny

Penny was (and I'm sure remains to be) phenomenal! We had originally re-paneled our house purchase due to an issue with the lender and the previous solicitor and boy am I glad we did!

Initially the process was a little difficult it took longer than we had hoped to have a solicitor assigned but once we did, it has all been plain sailing (as much as it depended on our conveyancer.) We ran into a few issues with the other side but it was never anything that wasn't addressed promptly and professionally. I'm sure I had an email with some kind of update at least daily which gave me great confidence that things were moving from our side and that we were in safe hands. I'm in no rush to move again but if and when we do I will be going to NewBold straight away!

April 10, 2024
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and Penny will be delighted with your positive comments and will be sure to pass them on.

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