NewBold Solicitors Reviews 1,306

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that communication is clear and timely. However, some people were dissatisfied with the service, mentioning slow response times and a lack of continuity with multiple solicitors handling their cases. A few other people also felt that the company took on too much work, leading to delays and a perception that their critical needs were not prioritized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the staff's politeness, helpfulness, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Customer service

Clients share positive opinions on customer service, praising the team's professionalism, responsiveness, and... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Newbold provided a speedy service in assisting me with the sale of my late mother's property. Staff were always polite and helpful, from the reception team through to those dealing with the sale. Quer... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the team throughout my house sale. Everything was handled smoothly and efficiently from start to finish. A special thank you to Sarah Alcock, who was always responsi... See more

Company replied

Rated 5 out of 5 stars

Debbie Williams was absolutely amazing! So patient & totally professional throughout the whole experience. We had numerous hiccups including the buyer's sale falling through days before we were due to... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sale of Home

Newbold and Sarah was excellent, kept me up to date and engaging. Only escalated issues when needed. No unexpected surprises. Will use again for sure.

May 14, 2026
Unprompted review
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Reply from NewBold Solicitors

Good Afternoon Simon,

Thank you for taking the time to leave Sarah a review.

Your feedback is most appreciated.

We would of course be happy to assist you in the future.

Rated 5 out of 5 stars

Newbold provided a speedy, & polite, property sale service.

Newbold provided a speedy service in assisting me with the sale of my late mother's property. Staff were always polite and helpful, from the reception team through to those dealing with the sale. Queries were promptly answered. Special thanks to Bethany Sadler‑Evans.

May 12, 2026
Unprompted review
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Reply from NewBold Solicitors

Roger, we really appreciate you taking the time to leave Sarah Cook's Team a review!

It's a pleasure to receive feedback which is testament to the hard work and dedication of the team.

We're pleased that we were able to assist you in what we appreciate may have been a personal transaction to you.

Thank you for your kind instructions.

Rated 5 out of 5 stars

Used Newbold Solicitors to deal with…

Used Newbold Solicitors to deal with the sale and purchase of my properties. Massive thank you to Tracey, Debbie and their team. Process was stress free and always keeping me updated. Was invited in by Debbie to speak through the contracts etc and very informative - Thank you for your amazing service

May 1, 2026
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome Josh!

We will be sure to share your kind words with Tracey's Team who we will be delighted to hear your comments.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

Debbie Williams

Debbie Williams was absolutely amazing! So patient & totally professional throughout the whole experience. We had numerous hiccups including the buyer's sale falling through days before we were due to sign all of the paperwork. She was fantastic! Thank you so much Debbie, we are eternally grateful to you x

April 30, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave us a review Gill.

It is really pleasing to receive your kind feedback which we will share with our teams.

We're glad that Tracey's Team were able to assist you and that Debbie's actions were stand out for you.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

What can I say apart from excellent

What can I say apart from excellent. The team made my first time buying experience so stress free. Always on hand to answer questions and kept informed at every step. Thank you Tracey, Caitlin and Debbie

April 24, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Louise!

We recognise that buying your first home can be a daunting process and its great to hear that the team were able to guide you through the process and kept this as stress free as possible. We shall be sure to share your kind words with Tracey, Debbie and Caitlin who will really value your comments.

We wish you many happy memories in your new home.

Rated 5 out of 5 stars

Easy straight forward transaction

Easy straight forward transaction, would definitely recommend and use again

April 24, 2026
Unprompted review
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Reply from NewBold Solicitors

Your review and recommendation is most welcome Jamie!

We are sure Gemma and Eve will be pleased to hear your kind words.

Thank you for instructing Newbold Solicitors.

Rated 5 out of 5 stars

Excellent communication

I worked with Alysha Parsons on the sale of my property.

Throughout the process Alysha and her team notably Sian Gower were excellent at communication and knowledgable about the convencying process. They were always willing to answer my queries promptly and were very professional throughout the process.

The sale was difficult due to a poorly chosen solicitor on the buyers end but we still managed to get it through.

I had a great experience working with Newbold so I also instructed them on my current property purchase.

April 10, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Athi!

It is really pleasing to hear your feedback for the team and we shall be sure to pass this over to Alysha and Sian.

Your further instruction is really valued and we look forward to progressing your purchase transaction to a satisfactory conclusion as well.

Rated 5 out of 5 stars

I had a great experience with the team…

I had a great experience with the team throughout my house sale. Everything was handled smoothly and efficiently from start to finish.

A special thank you to Sarah Alcock, who was always responsive, professional and clear in her communication. She made the whole process much less stressful and kept everything on track.

I would highly recommend their services.

April 17, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave us a review Pyi.

We're pleased to hear that your transaction progressed smoothly and that you were satisfied with the services provided by Sarah. We will be sure to share your feedback with her.

Thank you for your recommendation and using Newbold Solicitors.

If we can be of any assistance in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. They were professional, efficient, and incredibly responsive throughout the entire process.

Communication was clear and timely, and they always took the time to explain things in a way that was easy to understand, which really helped reduce the stress of the transaction. Any queries I had were handled quickly and thoroughly, and I always felt confident that everything was progressing as it should.

Their attention to detail and proactive approach ensured that the process moved smoothly, and any potential issues were addressed before they became problems. I truly appreciated their dedication and reliability.

I would highly recommend their services to anyone looking for a trustworthy and knowledgeable conveyancing solicitor. Thank you again for making what can often be a stressful experience feel straightforward and well-managed

April 17, 2026
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome Lauren!

It's great to hear of your experience with Jessica Baldwin's team.

We really appreciate the time taken to leave your review and will be sure to share this with the team who will be very happy to read your comments.

Your recommendation is also most welcome and we wish you all the best in your new home.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

Professional and friendly service.

Professional and friendly service.
Newbolds supported us through purchasing a house and I can't fault them.
Excellent service!

April 10, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave us a review Caroline.

We're really pleased to hear your positive feedback and wish you the best with your new house.

Rated 5 out of 5 stars

Great experience

Great experience! Very good communication, and they dealt with my case very efficiently and got the outcome I was hoping for. Will definitely be using their services again!

April 7, 2026
Unprompted review
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Reply from NewBold Solicitors

We really appreciate your review Adam!

We're also really pleased to hear that you achieved the outcome that you were hoping for and we could assist you with this.

We shall be sure to relay your comments to the team.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

Excellent service- from start to finish…

Excellent service- from start to finish they were on the ball, punctual and professional. Seamless move, can’t fault anything. They were recommended to me and I would recommend them to anyone else. Hope this helps someone choosing them in the future. If you read this you did more research on them than I did! Took a chance, glad I did.

March 26, 2026
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review of Jessica Baldwin's team Darren!

We will share your positive feedback with the team who we are sure will be delighted to hear your comments.

We wish you the best in your new home.

Rated 5 out of 5 stars

Commercial Property Purchase

I used Newbold Solicitors for my commercial Conveyancing, outstanding service, communication and efficiency. Would highly recommend I wouldn't go anywhere ealse. 5 STARS!!

March 31, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave your review of our commercial conveyancing services and for your recommendation.

We're really pleased that we were able to assist you in your transaction.

Should you require any assistance in the future, please feel free to contact us.

Rated 5 out of 5 stars

Sarah Cook and her team were outstanding.

Sarah Cook and her team were outstanding. They were clear, quick, kind, and highly competent. I'd highly recommend them.

March 27, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave us a review Kate.

We're really pleased to read your comments and will be sure to share these with Sarah and her team!

We welcome your recommendation and thank you for your kind instructions.

Rated 5 out of 5 stars

Exceptional

We had an excellent experience with Jess and her team while purchasing our new home. From start to finish, they were incredibly professional, proactive, and supportive.

Communication was outstanding throughout the entire process, we received regular updates without ever needing to chase, which made everything feel smooth and stress-free. Jess and her team were always happy to take the time to explain anything we didn’t fully understand, ensuring we felt confident at every stage.

They were also very efficient when it came to following up with the other solicitors, helping to keep things moving and avoid unnecessary delays.

Overall, we couldn’t have asked for better service and would highly recommend Jess and her team to anyone looking for a reliable and responsive solicitor.

February 27, 2026
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome Lavinia!

It was a pleasure to assist you in the purchase of your new home and your comments are really appreciated.

Thank you for your recommendation, we really value the same.

We wish you the best in your new home.

Rated 5 out of 5 stars

Newbold Solicitors are a very…

Newbold Solicitors are a very professional business and helped me with everything I needed. I rang them nearly everyday because I’m annoying like that lol but Jacqui was always happy and helpful, i am very thankful for all the teams help.

March 23, 2026
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Jamie!

We're really pleased to hear of your experience with Jacqui and we shall be sure to let her know your feedback.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

Jacqui and her team.Absolutely brilliant!!!

Jacqui and her team.Absolutely brilliant!!! Had a few problems with sellers side of things,but the professional team soon sorted them out.A really lovely team to have on your side.Highly recommended!! Many thanks to all.

March 4, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave Jacqui's Team a review Colin!

We shall be sure to share your kind words with the team and we are sure they will be delighted to receive your recommendation.

Thank you for using Newbold Solicitors.

Rated 2 out of 5 stars

Insufficient Urgency With Completion

They clearly take on too much work to be able to complete the house to an acceptable timeframe.
We have evidence that on more than one occasion queries were passed from the seller's team to ours team (we were purchasing), and they sat on the paperwork for more than 2 weeks, twice.

When you call to query, there are vague assurances, but what is very clear is you are in a queue.

I'm not sure that they understand they are critical in doing some of the most important, and pressing things in your life, buying a home for your family.
Also, purchasing a property is not something you do that often. But our experience here means the next time we will be very specific about the amount of clients they have and how quickly they can work for us.
If only they can work on a sliding pay system... the longer they take, the less fees they acquire.

December 1, 2025
Unprompted review
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Reply from NewBold Solicitors

Dear Mr Thompson,

We are sorry to receive your review and hear of your concerns.

We endeavour to complete all transactions at the earliest opportunity, whilst also ensuring sufficient care and attention is provided to each transaction to ensure properties are a suitable investment for buyers as well as suitable security for any mortgage lender as we will likely also act on their behalf.

We do not wish for any client to have a cause for concern or to be disappointed in our services. So as we can identify your matter and address any concerns which you may have, we would welcome further details to be provided to mike.dowle@newboldsolicitors.com.

Rated 5 out of 5 stars

Rameen acted as our solicitor for a…

Rameen acted as our solicitor for a sale and purchase and was absolutely wonderful from start to finish. We were always kept well informed and it was very easy to get in touch with her if we needed to with any questions. We were a bit nervous about going with a solicitor that wasn't local to us as we've had a negative experience in the past, but we felt very well looked after and would absolutely recommend Rameen to anyone looking for conveyancing services.

February 27, 2026
Unprompted review
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Reply from NewBold Solicitors

Jess, we're really grateful for your review and to hear your kind words about Rameen.

We completely appreciate the reservations mentioned about instructing a Solicitor/Conveyancer outside your locality and are pleased to hear that any reservations were allayed.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Sheikh Rahman of Newbold Solicitors…

Sheikh Rahman of Newbold Solicitors provided outstanding legal support throughout my possession matter. From the outset, his knowledge of landlord and tenant law was clear, and his attention to detail gave me real confidence that my case was being handled properly and strategically.

Sheikh was consistently approachable and available whenever I needed clarification or reassurance. He has a calm, steady manner and took the time to explain the process, the risks, and the likely outcomes in a way that was clear and practical. This guidance was invaluable.

As a result of his careful preparation and advice, I achieved repossession of my property before having to attend the scheduled Section 8 possession hearing, which was an excellent outcome. I would highly recommend Sheikh Rahman to any landlord seeking a solicitor who is knowledgeable, thorough, and genuinely supportive throughout the process.

February 20, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Valerie.

We really value you taking the time to leave Sheikh a positive review and we're really pleased to hear that we could assist you in regaining possession of your property.

Should we able to be of any further assistance to you in the future, please do not hesitate to contact us.

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