NewBold Solicitors Reviews 1,312

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many appreciating the thoroughness and efficiency in handling complex situations. Reviewers are particularly impressed with the quick response times and clear communication, which significantly reduces stress during important processes. However, some customers reported dissatisfaction with the service, citing slow response times and a lack of communication, leading to delays in their processes. These individuals felt that the company took on too much work, which impacted their ability to provide timely updates and efficient service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, exceptional,... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt answers to queries... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their responsiveness... See more

User experience

Clients share positive opinions on user experience, highlighting how the process was made stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the team throughout my house sale. Everything was handled smoothly and efficiently from start to finish. A special thank you to Sarah Alcock, who was always responsi... See more

Company replied

Rated 5 out of 5 stars

Newbold provided a speedy service in assisting me with the sale of my late mother's property. Staff were always polite and helpful, from the reception team through to those dealing with the sale. Quer... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What an absolute pleasure to have as my…

What an absolute pleasure to have Gemma and her team as my solicitor, from start to finish first class couldn't recommend Newbold solicitors enough

December 18, 2025
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome James!

We shall be sure to share your feedback with Gemma and the team.

Rated 5 out of 5 stars

House Purchase - Fantastic Service

Bethan and her team were always available and helpful throughout the process. Despite my initial purchase falling through they did not charge additional fees where they could reuse information and were attentive to my concerns. Would definitely use again!

December 18, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review of Bethan's Team Jake.

It was a pleasure to have been able to assist you.

Rated 5 out of 5 stars

Superb service

Fantastic service from Tracey Edwards and all the team at Cwmbran Newbold solicitors.
Very regular communication, queries responded to promptly and they made the whole process simple and with no stress. Thank you Tracey, Debbie, Caitlin and all the team.

December 12, 2025
Unprompted review
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Reply from NewBold Solicitors

Simon, your review for Tracey Edward's Team is most welcome.

We will be sure to pass on your feedback and your positive comments which ourselves and the team are most appreciate of.

Thank you for your instructions.

Rated 5 out of 5 stars

Excellent conveyancing service when…

Excellent conveyancing service when selling my property. It was a particularly difficult and frustrating sale, but Sarah was always there to advise and support. Can’t recommend highly enough.

December 11, 2025
Unprompted review
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Reply from NewBold Solicitors

We are very grateful for your taking the time to leave Sarah Alcock a review Tony.

It's a pleasure to hear your kind words and hear that Sarah navigated a difficult sale to achieve a successful completion for you.

Thank you for your recommendation.

Rated 5 out of 5 stars

Purchase in 6 weeks!

We cannot fault Jessica and her team.
Exchange of contracts within 5 weeks completion within 6!
We actually had two purchases with the first one falling through.
Jessica and her team were able to transition onto the second sale with the bare minimum required on our part.
Searches and enquiries were always provided promptly and I don't think we ever waited 24 hours for a response.
Lovely team always happy to pick up the phone and answer an enquiry.

November 27, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for taking the time to leave a review for Jessica and team.

Your feedback is greatly appreciated and we are happy to have been of assistance to you.

We wish you all the best in your new home!

Rated 5 out of 5 stars

Exemplary - Jacqui Rossiter and her team were…

Jacqui Rossiter and her team were amazing. Even though they have loads of cases we were made to feel nothing was too much and that our sale was as important to them as it was to us.

November 12, 2025
Unprompted review
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Reply from NewBold Solicitors

We really appreciate the feedback provided Teresa.

We will be sure to pass on your positive comments to Jacqui's Team.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Service.

Great Service.
Great Service from Lisa and her team guiding us through the process of buying our first ever home. The team was very helpful and kept us informed every step of the way through such a worrying and stressful process. Thank you to Lisa and her Team.
We are now extremely happy in our very own home!

October 24, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Afternoon Mike,

We hope you are well and settling into your new home!

Thank you for taking the time to leave Lisa's team a review. We appreciate that buying a property can be a daunting experience , especially as a first time buyer and we're glad that the team assisted you in navigating the process.

We wish you all the best in your first home.

Rated 5 out of 5 stars

The amazing lady's Jaquai and Leighann…

The amazing lady's Jaquai and Leighann at Newbold are THE BEST solicitors. You can always get hold of them, they answer your calls , they work very hard and are decent genuine women.
I cannot recommend them enough , I have used this company twice and would never go elsewhere, buying/ selling a house with
a chain can be so so stressful and they kept cool and calm and got things done.
I am so grateful for these lady's , good solicitors are hard to find x

October 8, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for taking the time to leave Jacqui's Team such a brilliant review Janet.

We are very grateful for your kind instructions and return custom and are pleased that we have been able to assist you in your transactions.

Rated 5 out of 5 stars

Newbold Solicitors -we highly recommend…

Newbold Solicitors -we highly recommend this business We recently sold a property with them ,the communication ,planning and follow through is exceptional ,a special mention to Sarah who made it happen .
Deborah and Martin Rideout-Hutchings

October 30, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Deborah!

We're extremely pleased to receive your recommendation and we'll be sure to let Sarah know of your positive comments.

Rated 5 out of 5 stars

Great Solicitors

well priced, efficient, communicative and proactive - made a first-time buyer’s experience much easier

October 7, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review of Jacqui's Team Olamide.

Your kind feedback is most welcomed.

We hope you settle into your new home quickly and enjoy your first home ownership experience.

Rated 5 out of 5 stars

I’ve used Newbold twice now and on both…

I’ve used Newbold twice now and on both occasions it has been pain free.

Kept up to date with progress without being overbearing.

Any paperwork we had to fill in was easy and not frustrating. I will use them again.

October 3, 2025
Unprompted review
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Reply from NewBold Solicitors

We're extremely pleased to hear that you are a returning client and that you've again been pleased with the services provided.

We shall be sure to let Jessica Baldwin's Team know your comments.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Court Application - evication

NewBold took care of issuing a tenant a notice to vacate and the successful Court application. Cant fault the service - unlike my prior Solicitors, NewBold provided swift and practical assistance and service, with emails answered promptly and telephone calls immediately directed to the relevant team member.

October 2, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Tom.

We recognise that Landlord and Tenant matters can be difficult, complex and personal affairs and endeavour to assist our clients to achieve possession of their property.

It's great to hear that a successful outcome was obtained for you by the team who will be really pleased to hear your positive words.

Rated 5 out of 5 stars

Newbold is topnotch. Their services is at the top. Great company

Newbold solicitors services are topnotch. My experience with Charlie Griffin was a nice one. Well done Charlie Griffin. What a great job you've done.

September 26, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Bosede,

Many thanks for your review regarding the services provided by Charlene, these are most welcomed.

We will be sure to pass on your feedback to Charlene!

Rated 5 out of 5 stars

Outstanding Experience from Start to Finish

Working together was an absolute pleasure. The collaboration was seamless, communication was outstanding, and the overall experience was simply the best. I couldn’t have asked for a better partner, and I truly appreciate the professionalism and dedication throughout the process.

September 26, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

It's a pleasure to receive your review of Gemma Old's Team Robert.

Your kind words are really appreciated and we thank you for taking the time to leave the team a review and expressing your gratitude.

Rated 5 out of 5 stars

Great service

From the beginning of our house buying journey to the end, Tracey Edwards and Debbie were very helpful. Always reachable to answer any questions. This made it easy for us as first time buyers. I would recommend Newbold solicitors any day 💯

September 26, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Michael, thank you for taking the time to leave a review.

It's great hearing our clients' experiences and we are glad that your experience as first time buyers was an easy one.

Thank you for your recommendation, which is most welcomed.

We wish you the best in your first home.

Rated 5 out of 5 stars

Excellent company with fantastic…

Excellent company with fantastic service when we bought our forever home.

Very thorough and professional and thorough, no hanging about, cannot praise Newbolds highly enough and in my opinion there is no better solicitor than Tracey and her team.

September 12, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review of Tracey Edwards' Team Steve.

It's great to hear your positive feedback and we're pleased that we could be of assistance to you in your purchase.

Rated 5 out of 5 stars

Newbold Solicitors and in particular…

Newbold Solicitors and in particular Jacqui Rossiter's team have worked impeccably and tirelessly to ensure a smooth process in buying my house. They have been utterly fantastic. They keep a strong line of communication, are extremely helpful and have been very timely in sending all necessary documentation.

September 12, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave Jacqui's Team a review Jake.

The team will be really grateful to hear your positive comments and review of the services provided and we will be sure to pass on your feedback!

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service, could not have made our house move any easier. Tracey and her team were very easy to work with and obliging to all our queries. Communication from the team was exceptional throughout the process. Would definitely recommend to anyone looking to buy/sell property.

July 25, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review PJ.

Your comments regarding Tracey Edwards Team are extremely well received and we are pleased that you were happy with our services and would recommend these to others.

We wish you the best in your new home.

Rated 5 out of 5 stars

Thank you to Tracey and her team for…

Thank you to Tracey and her team for handling our purchase of new home in England whilst having patience dealing with Scottish system as we sold, which is very different very professional and helpful thank you.

August 21, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Evening Liz,

Many thanks for your recent review of Tracey Edwards Team.

We are very grateful for your review and are pleased to hear your kind words.

Thank you.

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