NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, smooth process, and clear communication throughout their journey. Reviewers are particularly impressed with the prompt response times and the ease of managing what could otherwise be stressful situations. However, some customers also noted issues with communication, mentioning instances where scheduled calls were missed and queries went unanswered, leading to frustration. A few other people also felt that the company takes on too much work, resulting in delays and a lack of proactive handling, which impacted their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers praising the promptness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service.

Great Service.
Great Service from Lisa and her team guiding us through the process of buying our first ever home. The team was very helpful and kept us informed every step of the way through such a worrying and stressful process. Thank you to Lisa and her Team.
We are now extremely happy in our very own home!

October 24, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Afternoon Mike,

We hope you are well and settling into your new home!

Thank you for taking the time to leave Lisa's team a review. We appreciate that buying a property can be a daunting experience , especially as a first time buyer and we're glad that the team assisted you in navigating the process.

We wish you all the best in your first home.

Rated 5 out of 5 stars

The amazing lady's Jaquai and Leighann…

The amazing lady's Jaquai and Leighann at Newbold are THE BEST solicitors. You can always get hold of them, they answer your calls , they work very hard and are decent genuine women.
I cannot recommend them enough , I have used this company twice and would never go elsewhere, buying/ selling a house with
a chain can be so so stressful and they kept cool and calm and got things done.
I am so grateful for these lady's , good solicitors are hard to find x

October 8, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for taking the time to leave Jacqui's Team such a brilliant review Janet.

We are very grateful for your kind instructions and return custom and are pleased that we have been able to assist you in your transactions.

Rated 5 out of 5 stars

Newbold Solicitors -we highly recommend…

Newbold Solicitors -we highly recommend this business We recently sold a property with them ,the communication ,planning and follow through is exceptional ,a special mention to Sarah who made it happen .
Deborah and Martin Rideout-Hutchings

October 30, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Deborah!

We're extremely pleased to receive your recommendation and we'll be sure to let Sarah know of your positive comments.

Rated 5 out of 5 stars

Great Solicitors

well priced, efficient, communicative and proactive - made a first-time buyer’s experience much easier

October 7, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review of Jacqui's Team Olamide.

Your kind feedback is most welcomed.

We hope you settle into your new home quickly and enjoy your first home ownership experience.

Rated 5 out of 5 stars

I’ve used Newbold twice now and on both…

I’ve used Newbold twice now and on both occasions it has been pain free.

Kept up to date with progress without being overbearing.

Any paperwork we had to fill in was easy and not frustrating. I will use them again.

October 3, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We're extremely pleased to hear that you are a returning client and that you've again been pleased with the services provided.

We shall be sure to let Jessica Baldwin's Team know your comments.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Court Application - evication

NewBold took care of issuing a tenant a notice to vacate and the successful Court application. Cant fault the service - unlike my prior Solicitors, NewBold provided swift and practical assistance and service, with emails answered promptly and telephone calls immediately directed to the relevant team member.

October 2, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Tom.

We recognise that Landlord and Tenant matters can be difficult, complex and personal affairs and endeavour to assist our clients to achieve possession of their property.

It's great to hear that a successful outcome was obtained for you by the team who will be really pleased to hear your positive words.

Rated 5 out of 5 stars

Newbold is topnotch. Their services is at the top. Great company

Newbold solicitors services are topnotch. My experience with Charlie Griffin was a nice one. Well done Charlie Griffin. What a great job you've done.

September 26, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Bosede,

Many thanks for your review regarding the services provided by Charlene, these are most welcomed.

We will be sure to pass on your feedback to Charlene!

Rated 5 out of 5 stars

Outstanding Experience from Start to Finish

Working together was an absolute pleasure. The collaboration was seamless, communication was outstanding, and the overall experience was simply the best. I couldn’t have asked for a better partner, and I truly appreciate the professionalism and dedication throughout the process.

September 26, 2025
Unprompted review
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Reply from NewBold Solicitors

It's a pleasure to receive your review of Gemma Old's Team Robert.

Your kind words are really appreciated and we thank you for taking the time to leave the team a review and expressing your gratitude.

Rated 5 out of 5 stars

Great service

From the beginning of our house buying journey to the end, Tracey Edwards and Debbie were very helpful. Always reachable to answer any questions. This made it easy for us as first time buyers. I would recommend Newbold solicitors any day 💯

September 26, 2025
Unprompted review
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Reply from NewBold Solicitors

Michael, thank you for taking the time to leave a review.

It's great hearing our clients' experiences and we are glad that your experience as first time buyers was an easy one.

Thank you for your recommendation, which is most welcomed.

We wish you the best in your first home.

Rated 5 out of 5 stars

Excellent company with fantastic…

Excellent company with fantastic service when we bought our forever home.

Very thorough and professional and thorough, no hanging about, cannot praise Newbolds highly enough and in my opinion there is no better solicitor than Tracey and her team.

September 12, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review of Tracey Edwards' Team Steve.

It's great to hear your positive feedback and we're pleased that we could be of assistance to you in your purchase.

Rated 5 out of 5 stars

Newbold Solicitors and in particular…

Newbold Solicitors and in particular Jacqui Rossiter's team have worked impeccably and tirelessly to ensure a smooth process in buying my house. They have been utterly fantastic. They keep a strong line of communication, are extremely helpful and have been very timely in sending all necessary documentation.

September 12, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave Jacqui's Team a review Jake.

The team will be really grateful to hear your positive comments and review of the services provided and we will be sure to pass on your feedback!

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service, could not have made our house move any easier. Tracey and her team were very easy to work with and obliging to all our queries. Communication from the team was exceptional throughout the process. Would definitely recommend to anyone looking to buy/sell property.

July 25, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review PJ.

Your comments regarding Tracey Edwards Team are extremely well received and we are pleased that you were happy with our services and would recommend these to others.

We wish you the best in your new home.

Rated 5 out of 5 stars

Thank you to Tracey and her team for…

Thank you to Tracey and her team for handling our purchase of new home in England whilst having patience dealing with Scottish system as we sold, which is very different very professional and helpful thank you.

August 21, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Evening Liz,

Many thanks for your recent review of Tracey Edwards Team.

We are very grateful for your review and are pleased to hear your kind words.

Thank you.

Rated 5 out of 5 stars

First time buyers and we lucked out!

Our broker recommended we work with Newbold and I’m so pleased we listened to him! We recently bought our first home and we couldn’t have asked for better conveyancing solicitors than Sarah cook and the team. They were super thorough, diligent and literally there for us every step of the way. Thank you to Sarah and the team for guiding us through such a massive life stage - thoroughly recommend them!

July 4, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Razna and thank you for your review of Sarah Cook's Team.

We really appreciate you taking the time to leave the team a review and we will be sure to pass on your positive and kind words, as well as your thanks.

We wish you the best in your new home.

Rated 4 out of 5 stars

I have used a terrible solicitor in the…

I have used a terrible solicitor in the past, so my expectations were not high, but Gemma and Katie have both been really helpful in the process of purchasing and selling my properties. They were always contactable and would listen to any of my worries (which was a lot sometimes!). Would recommend them!

September 6, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave Gemma Old's Team a review Molly.

It's pleasing to hear that you had a good relationship with the team and that they were able to assist you with your queries and provide any reassurances needed.

Thank you also for your recommendation.

Rated 5 out of 5 stars

Amazing Service from Newbold Again

Recently used Anne-Marie at Newbolds for my Will and Power of Attorney. Excellent service from start to finish. Not an easy thing to do but so necessary. Everything was explained and I felt so comfortable with Anne-Marie and her Team. Can't thank them enough and would highly recommend their services.

September 3, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your review.

We appreciate future planning can be sensitive and it is really pleasing to hear that you felt comfortable with the team and they were able to assist you in recording your wishes and making important arrangements.

Rated 5 out of 5 stars

Elisse and the repossession team were…

Elisse and the repossession team were better than excellent, efficient, prompt responses. Excellent value. Thanks for speedily helping me got my flat back from a nightmare tenant.

I will use your form again if I ever need to evict a tenant and will recommend you to other landlords.

Maureen F

July 16, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We really appreciate hearing your kind feedback Maureen.

We're pleased that the team were able to assist you with your Landlord and Tenant matter and that you were able to recover possession of the property.

Rated 5 out of 5 stars

Clear, comprehensive & well communicate Conveyancing process - exceptional execution!

Thank you Charlie and team for an exceptional job on the purchase of our first home. The process was well explained. You kept us updated. You exhibited high levels of professionalism, good communication and good service all round. Your thoroughness and persistence in pursuit of ascertaining that our interests were protected is commendable!

Because you took care of it - we are happily enjoying our new home - thank you!

August 26, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave a review for Charlie's Team.

We will be sure to pass your feedback on to the team who we are sure will join us in our wishes of the best for you in your new home.

Rated 5 out of 5 stars

Jessica and Eve are a dream team!

Jessica and Eve were superb! They managed my expectations, and all the bumps in the road, with empathy, transparency and professionalism. I would highly recommend!

August 29, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Nicola.

It's great to hear of your experience and to receive your recommendation.

Rated 5 out of 5 stars

NEWBOLD SOLICITORS …

We highly recommend this company,we used newbold solicitors of cwmbran to deal with both the sale and purchase of our property.The level of service was excellent,they were very professional,quick to respond to any queries and requests,and kept us updated throughout the whole process.We had great support provided by Jessica and eve,there communication was very efficient throughout the whole process,making us feel assured that we understood exactly what was going on.FAB TEAM we would highly recommend them.Me and my wife would like to say a big thank you,and we really appreciate all the hard work Jessica and eve put in for the sale and purchase of our property,thank you Shaun and Angela.

June 18, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review is most welcome Shaun!

We are extremely pleased to hear your positive feedback and kind words for Jess's team.

Thank you for taking the time to leave the team a review.

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