NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, smooth process, and clear communication throughout their journey. Reviewers are particularly impressed with the prompt response times and the ease of managing what could otherwise be stressful situations. However, some customers also noted issues with communication, mentioning instances where scheduled calls were missed and queries went unanswered, leading to frustration. A few other people also felt that the company takes on too much work, resulting in delays and a lack of proactive handling, which impacted their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers praising the promptness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

A job well done

Jessica and her team where great, they completed the purchase of our new build house in a very short time scale. They where very polite and friendly, whilst maintaining a professional approach in all communications.
We would not hesitate to recommend them to any future clients.

August 22, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Marc.

It's great to hear that the team were able to assist you with the purchase of your new build home in such a positive way.

Thanks for taking the time to leave and review and recommendation, this is greatly appreciated and we are sure the team will be pleased to learn of your review.

Rated 5 out of 5 stars

Great service from Charlene always made…

Great service from Charlene always made time to answer calls/questions on request.
Made sure I was informed on progress from start to finish! Would 100% use again
Thanks Charlene!

March 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review for Charlene.

Your positive feedback is really appreciated and we shall be sure to pass on your kind words.

Rated 5 out of 5 stars

Newbold solicitors - brilliant!

I can not thank Newbold solicitors enough, for the smooth process they gave into buying our new home. The communication was great, they were outstanding with time scales. I would definitely recommend & would use them in future.

August 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Elizabeth,

We are really pleased to have received your thanks along with your review.

Each and every client is valuable to us and it is great to hear that we could assist you and provide a service which you would recommend to others.

Rated 5 out of 5 stars

Had an amazing experience with Newbold…

Had an amazing experience with Newbold Cwmbran team (specially with Jessica Baldwin's team and Berryn Kautai's teams) when completing my sale and purchase under a lot of challenging situations. This professional team was quite pro-active to the situations and supported us during all the stages guiding us to navigate the critical situations giving their honest opinions and to identify the best possible situations. I would highly recommend them to anyone whom is looking for conveyancing. Keep up your good work Newbold team.

August 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Pramod,

Your review, kind words and recommendation are truly welcomed.

We're glad that we could have been of service to you and are grateful for you taking the time to provide your feedback to us.

We wish you the best in your new home.

Rated 4 out of 5 stars

Excellent Service from Start to Finish!

I recently used Newbold for the purchase of my new home, and I can’t thank Jessica and her team enough for their outstanding service.

From the very beginning, the communication was clear, professional, and prompt. Every query I had—no matter how small—was dealt with quickly and thoroughly, which really helped put my mind at ease during what can often be a stressful process.

Jessica and the team guided me through each stage of the purchase with patience and care. They were always approachable, proactive, and completely on top of every detail. The process felt smooth and well-managed from start to finish.

What really stood out was their dedication to making things as easy and stress-free as possible for me. It genuinely felt like they had my best interests at heart throughout the entire transaction.

I wouldn't hesitate to recommend Newbold to friends, family, or anyone looking for reliable and efficient conveyancing support. I will definitely be returning to them in the future if the need arises.

Thanks again to the whole team!

August 14, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your extremely positive review and recommendation Shaylen!

Taking the time to provide these comments about our team is really appreciated and we are pleased that we were able to assist you in the purchase of your new home.

The team will be delighted to hear your comments and we'll be sure to pass these on to them.

Rated 5 out of 5 stars

I used NewBold to help with the section…

I used NewBold to help with the section 21 process through to court eviction notice. Highly recommend them. Professional, diligent and good communication throughout.

August 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Joe,

It's a pleasure to receive your review and read your kind words.

We are pleased to have been able to assist you in relation to your Landlord and Tenant matter and thank you for your recommendation.

Rated 5 out of 5 stars

Fantastic service buying our home

Fantastic service buying our home. The team were on it from start to finish with quick responses to phone calls or emails. I wouldn't use anyone else in the future.

August 8, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review David!

Your kind words are really appreciated and we will make sure the team is aware of your feedback.

We hope you are happy in your new home.

Rated 5 out of 5 stars

Newbold Solicitors team

Newbold Solicitors team, assisted in section 8 and succeeded. They helped me win my case. Catherine, Sheikh and their team were absolutely great, they looked after me. I hope them all the very best.

May 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Afternoon Nadia,

Many thanks for your review of our Housing Team and your kind words.

Your feedback is greatly appreciated and we are sure the team will be delighted to hear your comments.

We are pleased to be able to assist you and also wish you the very best in the future.

Rated 5 out of 5 stars

Buying my first home.

Buying my first home was a big and emotional step, and I’m so grateful to have had Charlene Griffin from Newbold Solicitor by my side. Her professionalism, warmth, and patience helped turn what could have been a stressful process into a truly positive experience. Charlene didn’t just handle the legal side — she made sure I felt confident and cared for every step of the way. Thank you for making this milestone so special and smooth!

July 25, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Ivan!

We're very pleased to hear that the purchase of your first home has been completed successful and we would like to take the opportunity to congratulate you on your purchase.

We will be sure to pass on your feedback to Charlene.

We wish you the best in your new home.

Rated 1 out of 5 stars

Very disappointing service during…

Very disappointing service during tenant eviction process. Lack of advice initially i.e we had a difficult tenant who had refused access for routine safety/maintenance then defaulted on two months worth of rent. Advised to file to court for rent arrears which the tenant paid in full a few days before court case. It would have been beneficial to have been made aware of this and given the option for no fault of eviction from outset.

We later filed for no fault eviction and when we were sent the witness statement there were multiple inaccuracies which would have probably caused the case to be thrown out and need to start the expensive process over again. The land registry number referred to a property from a different county, the statement referenced carbon dioxide testers (not monoxide), incorrect previous landlord company names, to name a few.

We also had 3 different solicitors during this process, and the legal advocate we were sent to support us at the court hearing said that he didn’t understand why this had been called to court, but on review of the documentation it would appear the solicitors hadn’t made it clear that the previous landlord had changed company names on the initial court submission.

All in all a very poor experience with Newbold solicitors. It seemed like they tried to add extra costs that are not listed in their online prices at every opportunity saying that they are needed in all cases anyway. I feel we also probably paid extra to cover mistakes they made in the original court submission which we weren’t given to proof read.

July 22, 2025
Unprompted review
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Reply from NewBold Solicitors

Dear Rach,

We are sorry to have received your review and to learn that you were disappointed with the service provided.

We are also surprised to receive the same as we are unaware of any dissatisfaction following the successful eviction of your tenant.

We endeavour to provide a strong and sufficient level of service and offer our apologies should you not have felt that you received the same on this occasion.

Client feedback is extremely important to us and we welcome the opportunity to discuss and resolve any concerns you may have regarding the service received. We would be grateful if you could place your concerns in an email to mike.dowle@newboldsolicitors.com whereby we can review the same in greater depth and seek to assist you further. We often find that reassurance can be provided in respect of any concerns by explanation and we would like to resolve any concerns which you may have.

We appreciate that litigious matters such as evictions can be a complex and matters do not always progress as expected, although we aim to guide all our clients through the process to achieve a satisfactory outcome. We offer fixed fees for elements of our services to enable clients the ability to budget costs although understandably where matters become more complex or additional work is involved outside of our fixed fee services we apply charges for our professional time and endeavour to estimate as accurately as possible these prior to the same being incurred as is detailed in our initial documentation.

We regret instances where it becomes necessary to change the person dealing with matter and we try hard to avoid this, however on occasion it becomes necessary and cannot be avoided, as with any workforce, and we are pleased to see that your matter continued to progress notwithstanding any necessary changes being required.

We do not wish for any client to have any concerns regarding the service provided and look forward to addressing any concerns which you may have.

Rated 5 out of 5 stars

First home purchase

Just completed on our first home purchase using Newbolds Cwmbran branch. Alysha and Jasmine were great. A smooth transaction with regular updates and reassurance. Everything was dealt with efficiently and in a timely manner would recommend and use again myself

July 18, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Afternoon Ania and thank you for your review.

It's great to hear of your experience and recommendation and we are pleased to have been able to assist you in your purchase.

We wish you the best in your new home.

Rated 5 out of 5 stars

Excellent service

Excellent service. Always responded promptly to questions and were very thorough in investigating everything about the property. They kept us well informed of the process and gave us great peace of mind knowing that everything was being handled to an exceptionally high standard. Highly recommend!

July 11, 2025
Unprompted review
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Reply from NewBold Solicitors

Your review means a lot to us Andrew, thank you for taking the time to share this.

The team will be very pleased to hear your comments.

Thank you for your instruction from all of us here at Newbold.

Rated 5 out of 5 stars

Would highly recommend Newbold…

Would highly recommend Newbold Solicitors. Jess and her team were thorough and professional throughout, and kept us updated during the process making it easy and stress free.
Thank you for all your help!!

July 17, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and your recommendation Eilish!

It's great to hear your kind words for Jess and Eve.

We wish you all the best in your new home.

Rated 5 out of 5 stars

We can't thank & praise NewBold enough

We can't thank & praise NewBold Solicitors enough for their outstanding service. They were dilligent, helpful, courteous, and prompt in replying. Everything was super professional and we highly recommend them. Special thanks goes to solicitor Jacqui Rossiter and Liane Elms.

July 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning John,

Thank you taking the time to leave Jacqui and Liane a review.

We will be sure to pass on the feedback and are sure that they will be delighted to hear your positive words.

Thanks again!

Rated 5 out of 5 stars

Gemma Old at Newbold and team are…

Gemma Old at Newbold and team are second to none. I’ve been using the firm for over ten years and they are always my first choice. As experienced developers, some of our transactions are more complex than the traditional transactions but Gemma and the team are always delivering a top class service, they are prompt, friendly, professional, fair on their fees and a pleasure to work with and Gemma is always happy& positive which always lifts the mood when dealing with stressful transactions. One of the important things for me is availability and calling me back if I can’t reach you and they are always prompt to return my call and update me. I’m a very happy customer. Thanks again Newbold, Gemma and wider team behind the scenes.

July 15, 2025
Unprompted review
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Reply from NewBold Solicitors

Maj, your kind words about Gemma and her team and very well received.

It has been and continues to be our pleasure to assist you in your endeavors.

We value our relationships with our clients and thank you for your continued instructions.

Rated 5 out of 5 stars

Great conveyancing team

Having dealt with this company a few times over the last couple of years due to buying and selling properties I can’t fault them. Alysha who I mainly dealt with was extremely efficient, professional and friendly. She was very thorough so we felt nothing would be missed. All emails were responded to in a timely manner and communication was great. I would not hesitate to use Newbold again

July 1, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Sarah!

It's great to hear that you're a returning client and we are glad that we've been able to assist on every occasion.

We really appreciate the feedback you have provided and we are sure Alysha and her team will be very pleased to hear this.

Rated 5 out of 5 stars

Alysha at NewBold Solicitors

Alysha at NewBold has been amazing with 2 nervous first time buyers who had many questions and a couple of bumps in the road along the way which we had to rectify before we could complete. The advise has been precise and explained fully to us, She left no stone unturned ensuring we have nothing to worry about moving forward. I cant fault Newbold or Alysha and we will continue to use them with any future needs.

June 30, 2025
Unprompted review
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Reply from NewBold Solicitors

Alysha and her team will be really pleased to hear your kind words Jodie.

We will be sure to pass on your comments and we hope you enjoy your new first home and make many happy memories.

Rated 5 out of 5 stars

I used Newbold solicitors to help with…

I used Newbold solicitors to help with my move. From start to finish the whole team were professional and friendly and kept me up to date on everything.

Would definitely use them again

June 30, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank for your review Leon.

It is very pleasing to hear your comments and we hope everything went smoothly for your move.

Rated 5 out of 5 stars

Very easy to deal with and friendly and…

Very easy to deal with and friendly and providing a very professional and quick service

June 5, 2025
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome Mrs Evans.

Thank you for taking the time to provide comment on the services which you received.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish

I recently completed the purchase of my new home and had the pleasure of working with Jessica as my solicitor. From our first interaction to the final exchange, Jessica was exceptional. Her communication was always clear and timely, and she guided me through each stage of the process with confidence and care.

She was incredibly thorough, making sure I understood all the legal details, and was quick to address any questions or concerns I had along the way. What really stood out was how approachable and supportive she was – buying a home can be stressful, but Jessica made the whole experience much smoother and far less daunting.

I truly felt like I had someone in my corner who was both highly professional and genuinely committed to helping me. I wouldn’t hesitate to recommend Jessica to anyone in need of a reliable, knowledgeable, and friendly solicitor.

Thank you again, Jessica, for all your hard work – I’m very grateful!

June 27, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your thorough review for Jessica and her team.

We are glad that we could have been of service to you and deeply appreciate you taking the time to provide your feedback to us.

We wish you the best in your new home.

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