NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, smooth process, and clear communication throughout their journey. Reviewers are particularly impressed with the prompt response times and the ease of managing what could otherwise be stressful situations. However, some customers also noted issues with communication, mentioning instances where scheduled calls were missed and queries went unanswered, leading to frustration. A few other people also felt that the company takes on too much work, resulting in delays and a lack of proactive handling, which impacted their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers praising the promptness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

My partner and I bought a house and we…

My partner and I bought a house and we were very satisfied with Newbold, they were very fast, always available and above all they made it easy for us to buy the house, many thanks to Jessica and all the staff

June 20, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Nicola.

We welcome your comments and are pleased to hear that you were happy with the service provided by Jess and her team.

Thank you for instructing the firm.

Rated 5 out of 5 stars

I believe they get stuff done the right way

I believe they get stuff done the right and proper way and always responding via email which is outstanding.

June 20, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review is most appreciated Sandra.

From all of us here at Newbold's, please let us take a moment to thank you for your kind words and your instructions.

Rated 3 out of 5 stars

Not a great start, but Maurice Thompson saved the purchase

For the first 7 weeks of this transaction, i was primarily assigned to Berryn's team, and if i'm being honest, i was not at all happy with the service provided. The communication wasn't good, as they would often take many days (in some cases close to a week) to respond to my emails (despite me sending multiple follow up emails), and were giving very infrequent updates. They didn't proactively check for updates in the case frequently enough (missing updates that were made weeks prior, e.g. my mortgage offer), and the slow communication nearly jeopardized the sale, as we were close to the completion deadline.

Luckily, after i started to call them frequently to chase for updates, Maurice Thompson was assigned to handle my case, and he was fantastic. He gave me very clear and frequent updates, and he would respond to my emails very fast (within 30-40 mins in many cases). He was able to expedite the review of outstanding search results, queries to the seller's solicitors, reviewing/processing of documentation etc. Within a week of him taking over, the purchase was complete, and i am greatly indebted to him for his service. If i was assigned to him from the start, i would give 10 stars!

June 6, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Sam.

We are very sorry to hear that you were not initially happy with the services provided as we do not wish for any client to be dissatisfied in any way.

Unfortunately, there were unexpected absences within the team you were originally assigned and whilst the team were working extremely hard to continue to deliver the services which we strive to achieve, we recognise your feedback that the services were not to your expectations on this occasion and we offer our apologies in this respect.

We take note of all feedback provided and aim to address any concerns and we are pleased to hear that following Maurice's involvement your matter progressed and that you were very pleased with the services offered.

We would like to thank you for your patience and taking the time to leave your review and wish you the best in your new home.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently used Newbold Solicitors for the purchase of my new home and couldn’t be happier with the service I received. The team were professional, responsive, and incredibly supportive throughout the entire process. Every query was dealt with promptly, and they kept me informed every step of the way.

Special mention to Eve and Jessica, both were absolutely fantastic. Their attention to detail, patience, and clear communication made the whole experience so much smoother and far less stressful.

They truly went above and beyond, and I’m really grateful for their help. I’d highly recommend Newbold Solicitors to anyone buying or selling a property. Thank you again for everything!

June 9, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave Jess' Team a review Ahmed.

The detailed feedback provided is most appreciated, we really value your instruction and welcome being able to assist you.

Thank you also for your recommendation which is great to receive.

We wish you all the best in your new home.

Rated 5 out of 5 stars

This is the 3rd time I have used…

This is the 3rd time I have used Newbold solictors and Jess and Eve have been an absolute pleasure in which was a very complicated purchase. My wife and i were thrilled with how reactive they were and how well they kept us informed and updated through the whole process! Thank you for all your help and support and we wish you all the best for the future! Mr and Mrs Clarke.

June 9, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review.

We really value your repeated instructions and are pleased that we were able to continue to assist you, especially where matters may have been complicated.

Your feedback will be passed on to the team who we are sure will be delighted to have received the same.

Rated 5 out of 5 stars

Absolutely brilliant

We brought our first home with the help of Jessica and her team and couldn’t thank them enough! They made everything so easy and explained it all really clearly.
A massive thank you to you all!

April 24, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Rebecca.

Jessica Baldwin's Team will be pleased to hear your comments.

Thank you for your kind instructions, we are glad to have been of service to you.

Rated 5 out of 5 stars

Brilliant service Sarah Cook & Bethany!!

My partner and I used Newbold's to act on our behalf on the purchase of our first property. As first time buyers we was very nervous for this process. Sarah Cook and her assistant Bethany made this a smooth sailing transaction, kept us up to date and at ease during the process, would recommend and use Newbold's again without hesitation.

March 28, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Afternoon Chloe,

Thank you for taking the time to leave Sarah Cook's Team a review.

We are pleased to hear that the process of purchasing your first house was a positive one and we hope you will be happy in your new home.

Rated 5 out of 5 stars

Best service


Best service

May 16, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review.

We shall be sure to pass on the feedback to Bethan Rees and her team.

Rated 5 out of 5 stars

Thank you so much to Newbold solicitors…

Thank you so much to Newbold solicitors you are all fantastic in what you do, excellent service special mention to Tracey Edwards for her expertise, kindness and patience all throughout the process in buying our property would definitely recommend you
From the bottom of our heart thank you all so much really appreciate.

May 6, 2025
Unprompted review
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Reply from NewBold Solicitors

Your kind words are really appreciated Oliver.

The feedback and thanks you've provided has been passed over to Tracey and her team.

We are glad that we were able to assist you in your purchase and wish you the best.

Rated 5 out of 5 stars

Tracey is a star!

Tracey and her team were excellent at every step of my house purchase. Communicative and clear, with a personable service, it made what could have been a stressful experience very straightforward. I would heartily recommend!

May 6, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for taking the time to leave Tracey and her team a review Kirsten.

It is great to hear your positive comments for the team and we are really pleased to hear that you would recommend the firm.

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Berryn Kautai and her entire team for the outstanding support during the purchase of our first property in the UK. From the very beginning, Berryn was extremely professional, patient, honest, and transparent, making us feel confident throughout the entire process.

She clearly explained the expected timeline — between 12 to 16 weeks — and thanks to her efficiency and dedication, we managed to complete everything well ahead of schedule.

Whenever I had questions or concerns, Berryn was always available and incredibly patient and attentive. I highly recommend her and her team to anyone going through this important milestone.

Thank you so much for all the support and once again, for your great patience and commitment!

Tharlies Cassaro

May 2, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Tharlies and many thanks for your review.

Your detailed feedback is very well received and we thank you for taking the time to provide this.

It is our pleasure to be able to assist you and we hope you will be very happy in your new home.

Rated 5 out of 5 stars

Refreshingly Different

I can honestly say Alysha and her team are the best solicitors I have used. In the past I have never used the same solicitor twice as I find them al to be slow and uncomunicative.

It was refreshing to be able to pick up the phone and speak to Alysha directly with any questions. All of her team have been fantastic, very diligent and I will happy to use them again in the future. Highly recommend

April 25, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Stuart.

We are extremely pleased to receive your feedback and hear of your positive experience with Alysha and her team and will be sure to pass your comments to them.

Rated 5 out of 5 stars

Excellent

I have recently purchased my first home. Jessica’s Team at Newbold Solicitors were extremely helpful and were very accommodating. They made the experience of buying a new home less stressful and were always there to answer any questions I had. I would highly recommend.

April 22, 2025
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review and kind words for Jessica Baldwin's team.

We really appreciate the review you've provided.

Rated 5 out of 5 stars

A very big THANK YOU to Tracey & Debbie…

A very big THANK YOU to Tracey & Debbie for her help, advice, co-operation, and efficiency.
This is not a one off occasion as Tracey has helped me sell and buy my main residence, sell my MiL residence and purchase freehold on separate occasions over last 4 yrs. In all instances Tracey has been constantly efficient, helpful, and cheerful.
Extremely highly recomended.
John & Joyce

April 11, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

It is really pleasing to hear the positive words you have for Tracey and her team.

They are certainly an asset to the firm and your feedback of their continued services is very much appreciated.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Mortgage

Tracey and Debbie were wonderful in helping ensure our completion went ahead in good order. Proactive in paperwork and always available to talk to.

March 28, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave Tracey and her team a review Tom.

Your feedback has been provided to the team who are really grateful to receive this.

Rated 5 out of 5 stars

Excellent service

Can't thank Tracey Edwards and her team enough for an excellent service I received selling and buying with a problematic chain as we lost a buyer and had to start again, in order to keep the chain moving acted quickly and got us through to completion in 6 weeks, thankyou Tracey 💐 highly recommended

April 2, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Afternoon Tracy,

Thank you for your review of Tracey and her team together with your recommendation.

It is pleasing to hear that a tricky situation was able to navigated with a swift conclusion achieved for you.

Rated 5 out of 5 stars

Newbold solicitors services was fabulous

Newbold solicitors services was outstanding. They helped me through everything they possibly could. As a new time buyer I felt really at ease with everything as they were always there when I needed them. A big thankyou to everyone and especially Eve, I really appreciate your patience with helping me especially at the final part of completion. Thankyou so much.

March 25, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We are very grateful for your review Telhia and are pleased to hear of how Jessica Baldwin's team were able to assist you in the purchase of your first house.

We hope you make many happy memories in your new home.

Rated 5 out of 5 stars

Recently used for house sale and purchas

Recently used Newbold for conveyances. A purchase and a sale. I have used this business previously and would not go elsewhere !
Our recent transaction completed last week. The whole process was so easy! Great communication throughout.
I’m not the easiest to deal with, my IT skills are zero!!! Newbold were patient and so helpful! Top service and competitive price !!!

March 13, 2025
Unprompted review
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Reply from NewBold Solicitors

Good Morning Michael,

Many thanks for taking the time to leave Lisa Jones and her team a review.

It is great to hear the positive feedback which you have provided and we are of course more than happy that we could assist you.

Rated 5 out of 5 stars

Honest and realistic advice.

Thank you for your help

March 14, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Sharon.

We recognise that some areas of law which we deal with relate to difficult situations and we are very pleased to hear that we could assist and that you felt supported through the situation which you were dealing with.

Your comments have been passed to the team and we thank you for taking the time to leave a review.

Rated 5 out of 5 stars

I am very happy with your service.and…

I am very happy with your service.and if any of my friends or family members buying new house. I will recommend you to them. Cause I was happy with u and your team service. Thank you

March 18, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review for Jessica Baldwin's team is very welcome and we are pleased to hear that you were happy with the service the team provided to you and will recommend the firm to others.

Thank you for taking the time to leave us a review.

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