NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, smooth process, and clear communication throughout their journey. Reviewers are particularly impressed with the prompt response times and the ease of managing what could otherwise be stressful situations. However, some customers also noted issues with communication, mentioning instances where scheduled calls were missed and queries went unanswered, leading to frustration. A few other people also felt that the company takes on too much work, resulting in delays and a lack of proactive handling, which impacted their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers praising the promptness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Hi,l recently completed a house…

Hi,l recently completed a house purchase
with the help and guidance of Jessica Baldwins Team.
I found the whole process extremely easy
and was professionally handled.

I have no hesitation in recommending
Newbold Solicitors to anyone needing to purchase or sell properties.

An Extremely Happy Customer Experience.
Mike.

March 14, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review, feedback and recommendation Mike.

We are glad that we were able to assist and provide you wish such a positive experience.

Rated 5 out of 5 stars

First home buy experience

First home buy experience

Today I finalized the completion of my first home buy, from the very start back in late December/early January the process & experience has been an eye opener, Newbold solicitors especially a Mrs. Charlene Griffin have been wonderful, they have been the most patient & helpful company I have used & should look to use again should I move home again in the future, I was to personally thank Charlene for everything she has done & the hardwork she has done & the team

I very highly recommend using NewBold Solicitors to people with there first home buy to there last

March 13, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

It's great to have received your review and positive feedback for Charlene.

Thank you for taking the time to leave this for her.

We hope that you will be happy in your new home and wish you all the best.

Rated 5 out of 5 stars

Landlord eviction

As a landlord had a very stressful situation with tenant refusing to move out and I was unsure of what we had to do. Sheikh and his team were so helpful and explained everything clearly and replied promptly. They made a very stressful situation so much easier and I am so thankful to them and highly recommend to others

March 10, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review.

We recognise that Landlord and Tenant matters can be extremely stressful, complicated and difficult to navigate and it is great to hear that Sheikh and the Housing Team were able to assist you in your housing matter.

Your feedback has been passed over to Sheikh and the team and they are delighted to have receive this.

Rated 5 out of 5 stars

Maurice and his team have been…

Maurice and his team have been efficient, client focused, respectful and have gone the extra mile for my wife and I during the purchase of our current house and the sale of our previous house. We cannot thank him and his team enough for how thorough and helpful they have been and highly recommend them. Thank you Maurice and team.

March 8, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review is very welcome Tony.

It is a pleasure to hear that Maurice and his team were so efficient, client focused, respectful and did as much as they could for you in your sale and purchase.

Your positive feedback has been passed on to Maurice and the team, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service received from Gemma and Katie at Newbold

Gemma and Katie were very professional and helpful. Gemma was very thorough throughout the process.
Thank you both very much. Mr and Mrs Obo-Mends.

March 7, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning,

Thank you for taking the time to leave a review for Gemma and her team.

We are very pleased to hear that the team were professional, helpful and thorough and shall pass on your feedback to them.

Rated 5 out of 5 stars

Would recommend

Tracey was fantastic, she was very efficient throughout the process of selling my home and I cannot thank her enough for making it so easy.

January 20, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Kelly.

We are pleased that Tracey and her team were able to assist you in the sale of your home and are glad to hear that the transaction went through smoothly.

Rated 5 out of 5 stars

If I had the chance I'd give 10 Stars

If I had the chance I'd give 10 Stars.
I used Tracey at Newbold to purchase a new home. Tracey was super efficient, replied to every email query I had, on the same day and 99% of the time within 15 minutes of my email being sent. She was incredibly knowledgeable in all aspects, so helpful, kept me up to date with everything going on. As is the case with most new builds, there's a lengthy time frame involved. I knew upon plot reservation that it would be a minimum of 6 months, but Tracey made the whole process feel like 6 weeks. People say buying a house is the most stressful experience you can go through, I can honestly say that I never felt that with Tracey at the helm. I cannot recommend them highly enough. I have already passed NewBolds telephone number onto to several people I know who are starting out on their home purchase. Do yourself a favour, if you're looking to purchase a new home, either from the ground up or as part of a chain, give them a call, you won't regret it.

February 13, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We are extremely pleased to receive your very detailed review Debs.

We really appreciate the time and effort spent in providing these positive comments for Tracey and her team and are grateful for the referrals.

Rated 5 out of 5 stars

The customer service was exceptional

The customer service was exceptional. Very friendly and no hassle. Kept us up to date with everything going on with the house and the progress.
Definitely recommended for future buyers. Thank you once again

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Tracey and Debbie both get 'Gold Stars' from me!

Well what can I say about Tracey and her assistant Debbie.
Tracey was an absolute life saver with her calm and professional manner and her caring attitude which helped me through what turned out to be an extremely stressful time due to the other side's solicitor and equity release mortgage adviser. Both performed in a very unprofessional and questionable manner.
Tracey always answered her telephone calls if she was at her desk if not Debbie always seemed to be there to take up the reins. Debbie was always polite and professional and mostly up to speed with my case and able to answer my queries if not she would always come back to me as soon as possible.
I was mindful that I was not the only client that was being looked after by Tracey and Debbie but somehow they both made me feel that I was the only one.
'Gold Stars' from me and therefore I have no hesitation in recommending them to anyone buying a home.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Katie and Gemma were amazing throughout what was a long and arduous process for us to buy our first home. They were always available, helpful and supportive, which for two first time buyers was super helpful. I highly recommended to anyone looking to purchase a property.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lisa and the team were absolutely…

Lisa and the team were absolutely fantastic during the process of buying my property, kept me updated constantly during the long process caused by venders solicitors delaying. Well done all the team involved would definitely use again and highly recommend!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Newbold we're fantastic from start to…

Newbold we're fantastic from start to finish of the remortgage process for us.
Tracey Edwards and her team were fantastic.
They acted on our behalf to settle our HTBW repayment.
Their knowledge and advice was fantastic and would highly recommend to anyone.

February 10, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review is very much appreciated Paul.

Thank you for taking the time to forward your comments for Tracey and her team.

Its extremely pleasing to hear your feedback and we are glad that we were able to assist you.

Rated 5 out of 5 stars

Great service!

Jacqui & Liane were absolutely amazing during the purchase of my first home. They kept me in the loop the whole time, always answered the phone & answered any questions I had. Couldn’t recommend them more!

February 7, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review and your recommendation Jessica.

We really value hearing the positive feedback from our clients and would like to take this opportunity for taking the time to leave a review.

Your review has been shared with Jacqui and Liane and they are equally as delighted to have received the same.

Rated 5 out of 5 stars

We would like to thank you Charlene and…

We would like to thank you Charlene and her team for the professional service provided for our purchase. The process was explained very clearly and all the work was completed quickly and without any problem. Charlene is very efficient and personable person to work with. We really appreciate the way she was always available to keep us informed, the whole process has been totally stress free. We would definitely recommend Charlene, her team and NewBold Solicitors to others.

February 6, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Hi Justyna,

Thank for you for review.

It's great to receive your positive feedback and I know Charlene is extremely appreciative of your comments and kind words.

We are pleased that we have been able to assist you in the purchase of your home and wish you all the best creating many happy memories there.

Rated 1 out of 5 stars

Absolutely shocking, AVOID!!!

Absolutely shocking, avoid at all costs unless you want your sale to take way longer than it should due to delays and mistakes made on their part. Daniel Arthur was our solicitor from this branch and he was not only completely unavailable all the time but was also rude and patronising on the few occasions I could get hold of him. The sale process was a nightmare and proven many times it was the fault of my solicitors which were leading to delays within the sale. A simple sale with no chain took almost 7 months to complete. Definitely not worth the extortionate solicitor fees we had to pay, the service was awful and customer care was none existent. We were never kept in the loop and basically had to chase them the whole 7 months. I have nothing positive to say about my experience with this firm and not only will I be NOT recommending them, I will be actively telling people to STAY CLEAR of them.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used NewBold Solicitors for…

I recently used NewBold Solicitors for transfer of equity on my late mothers house. I was looked after by Anne-Marie Hern who gave me an excellent 5 Star Service along with Isabella who regularly updated me . I would
100% recommend NewBold Solicitors

August 6, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning John,

We are delighted to have received your review and are very pleased that we could help you out.

We've let Anne-Marie's team know your positive comments and they are very appreciative of the same.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Just sold my house with these guys

Just sold my house with these guys. Very impressed. Would happily use again.

January 30, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you very much for your great feedback Andrew.

Should you ever need our services again in the future, we would be more than happy to help out!

Rated 5 out of 5 stars

Speedy service

Speedy service, good legal advice at a reasonable price.

November 22, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Afternoon Paul,

We are very grateful for you taking the time to leave us a review.

Your review has been passed on to Sheikh and the team who very much welcome your positive comments.

Rated 5 out of 5 stars

Jacqui and Liane are life savers!

Massive thank you to Jacqui and Liane for their assistance in purchasing our first home! They kept me informed and were always available to take a call when I had any questions! Great customer service, very knowledgable and made the purchase as smooth as possible.

Thanks for the great work both :)

January 20, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Shaun.

This has been extremely well received by Jacqui and Liane and we are pleased that we have been able to assist you in your house purchase.

We hope you are settling in well and wish you all the best in your first home.

Rated 4 out of 5 stars

Got there in the end...litigation is not easy or quick but this Company helped

There were some initial issues when I used this service but once I flagged up my concerns the matter was resolved and rectified.
I was attempting to gain vacant possession of my property which sadly had to proceed to eviction, but was aided by Donna Wilkins & Elisse Ricketts very well and the matter is now concluded

January 8, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Mr and Mrs Smith,

Thank you for your review and kind words regarding the team.

Your comments are very welcome and have been passed on.

We are sorry to hear that you had to become involved within the eviction process although we are pleased that we were able to assist and are glad that matters are now concluded for you.

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