NewBold Solicitors Reviews 

1,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, smooth process, and clear communication throughout their journey. Reviewers are particularly impressed with the prompt response times and the ease of managing what could otherwise be stressful situations. However, some customers also noted issues with communication, mentioning instances where scheduled calls were missed and queries went unanswered, leading to frustration. A few other people also felt that the company takes on too much work, resulting in delays and a lack of proactive handling, which impacted their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers praising the promptness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 3rd time we have used Newbold and we would use them again if ever needed. We had a very complex and difficult purchase, made even more difficult by completely inept solicitors on the oth... See more

Company replied

Rated 5 out of 5 stars

Tracey & the team have made our first time buying journey such an easy going process. Tracey & the team couldn’t do enough for us, any questions were always answered straight away with no issues.... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,325)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend!

I used Newbold Solicitors to help with regaining possession of my property through the eviction process. Sheikh Rahman is a fantastic solicitor who provided me with all the options and information required to proceed with the case. Despite the court delays, Sheikh acted promptly on requests and kept me informed of all developments throughout the five-month period, which was thoroughly appreciated. He is a real asset to the team and a true professional.

I have no hestitation in working with Newbold Solictors again in the future and will be recommending them to my network.

January 2, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your review Sai.

Both ourselves and Sheikh personally are delighted to hear your comments and we are pleased that we were able to assist in your legal issue.

Rated 5 out of 5 stars

Newbold Solicitors dealt with a…

Newbold Solicitors dealt with a stressful situation with regards a sitting tenant. They helped me to serve notice and we had a lawful and successful outcome.

December 17, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for your review Ameena.

We are pleased to hear that a successful outcome was achieved and wish you the best with your future dealings with the property.

Rated 5 out of 5 stars

Sarah Cook and team are amazing

Buying and selling a property is never easy, but it can definitely be more stressful without a solicitor who replies fast and is on top of things.

Sarah Cook and her team went above and beyond and sorted out a very stressful situation promptly every time something came up.

Never been able to recommend a solicitor more! Thank you.

December 15, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Rich,

Your review of Sarah Cook's Team is very much welcomed and appreciated.

We will pass on your comments to Sarah and her team who we are are sure will be extremely pleased to hear your comments.

Rated 5 out of 5 stars

In safe hands

Completely stress free and smooth selling and purchasing from start to finish, really pleased with how everything went. Tracey was extremely efficient and all communication was excellent. Would definitely recommend Newbold Cwmbran.

Thank you.

October 31, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Dear Catherine,

Many thanks for taking the time to leave Tracey and her team a review.

We are pleased to hear that you were very satisfied with the service provided and will pass on your thanks to Tracey and her team.

Rated 5 out of 5 stars

Good service

I recently used Newbold Solicitors when purchasing my house. Alysha and Jasmine were really good, they would respond to emails usually within 24hrs and i was never waiting on anything from my solicitors. They were chasing other parties, I would recommend.

December 6, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for your review Sophie.

It is great to hear your feedback and we will pass your positive words on to Alysha and Jasmine.

We hope you are happy in your new home.

Rated 5 out of 5 stars

We have recently used Newbold…

We have recently used Newbold Solicitors Cwmbran office for our house purchase in Suffolk, having been recommended by the estate agency selling the property. What we received, in what could have been a stressful time was exemplary efficient service from Alysha, Jasmine and their colleagues - being kept up to date, questions answered professionally, phone calls answered and returned quickly.
I would have no hesitation in recommending Newbold or using them again in the future

November 26, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Maggie,

We are very pleased to hear your feedback which we will be delighted to pass on to Alysha and Jasmine.

Thank you for your review and we wish you the best in your new home.

Rated 4 out of 5 stars

Mirrored Wills

Mrs. Anne-Marie Hern was very informative, helpful and courteous when we had our original meeting to sort out our two mirrored Wills. Her trainee {we apologise for not remembering the exact name of the young lady who attended to us on the day that we signed and received copies of our executed Wills} but she also was very helpful and courteous. Our only complaint concerning Newbold Solicitors would be that when we first rang Reception at Newbold at the Avondale Estate, Cwmbran, to make an appointment to make our Wills, the price we were actually quoted was less than the price we finally paid.

November 13, 2024
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Good Morning Barry,

Thank you for taking the time to leave Anne-Marie and Isabella a review.

We are pleased to hear that you were satisfied with the services provided.

We have looked into your comments regarding the costs of your Wills and understand that upon taking your Will instructions, these were more complex than the expected level of instructions within our standard mirror Will pricing and the costs were increased due to the same.

Should you have any further queries in respect of this, please contact Mike Dowle at mike.dowle@newboldsolicitors.com and we would be happy to assist further.

Rated 5 out of 5 stars

Excellent service

Excellent service from Alysha and Jasmine, would wholeheartedly recommend Newbold and would not hesitate to use them again for future property transactions. Many thanks

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

First class professional service

I have just completed the purchase of a house and was assisted by Gemma Old and her team. This is the fourth transaction where myself or my family have instructed Newbold's and once again I received a first class professional service with sound legal advise and high level customer service.
Gemma and her team are also endowed with a great deal of patience - a worthwhile asset when dealing with me!!
I would not hesitate in using Newbold's again and would recommend them to anyone.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and stress-free house purchase

Had a great experience purchasing my first property with NewBold Solicitors. I was looked after by Jessica, Gemma and Rameen and they were friendly and answered all of the (many) questions I had as a first time buyer. They kept me posted and made the whole process very smooth and stress-free (when I had been warned it would have been very stressful!). I would 100% recommend and work with them again!

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, efficient service

We recently purchased a house through NewBold Solicitors. We've been dealt with friendly but in extremely professional way. Jacqui and Liane answered all questions and guided us through the process efficiently.
We would highly recommend NewBold Solicitors.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Awful and insensitive

Same as the review below, they’ve dragged out a simple purchase for months. The case gets passed from person to person and no one has a clue what’s going on. I’ve been told they were awaiting search results but I already had confirmation of these. They said they had partial replies to enquiries when I was told they had the enquiries and they were being reviewed. I have had to ask countless times for updates and it’s like trying to get blood out of a stone. My grandfather passed away last week and I mentioned all this was adding to the stress of tying up his estate. They couldn’t even bring themselves to offer their condolences or acknowledge that I was dissatisfied with what they were doing. Absolutely shocking solicitors and I wish my financial advisor hadn’t recommended me to them just ‘because they were the cheapest’. £1.300 is a lot of money to some people but I’d rather have paid more to get a better service

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was very positive

My experience was very positive. I have used NewBold solicitors when buying a property, I have been taken greatly taken care for and they have taken additional steps and searches to make sure the property is worthy. I was mainly dealing with Jasmine and Alysha, thank you and thanks to the rest of the team.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable service

I found Newbolds online when we needed to instigate legal proceedings to remove a tenant.
They gave very clear fixed pricing at the outset.
More importantly they proved to most knowledgable,speedy and efficient .
Their advice was impeccable throughout .

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Property conveyancing solicitor

I am so appreciative of meeting the berryn kautia team. Everything is going smoothly. As a first-time property buyer, I'm lucky to meet you to finish purchasing.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Team of Newbold Solicitors is very…

Team of Newbold Solicitors is very professional and helpful to get Possession order efficiently, especially Elisse Ricketts is very knowledgeable and listen your case in details before you start application

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service - Reasonable Fees

After having bought our current home with Newbold Solicitors (Team Tracey and Debbie), it was no question for us that we would use their services again for selling and buying a new property.
The team are always helpful, knowledgable, responsive and caring. They always keep you up to date throughout the process and are dealing quickly and professionally with all obstacles thrown at them. Great customer service, always having your very best interest at the core of their work.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

NewBold Solicitors were fantastic. with…

NewBold Solicitors were fantastic with the sale of my property. Lisa and her team were very professional and friendly when I was dealing with them in the Cwmbran offices and gave excellent advice/service. I would highly recommend this practice for any and all services they can provide.

August 23, 2024
Unprompted review

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