NewBold Solicitors Reviews 1,306

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their politeness, helpfulness, and professional approach. Many people noted the efficiency and ease of their overall experience, with queries being promptly answered and communication being clear and timely. The company's quick response times and thoroughness were frequently mentioned as key factors contributing to a positive user experience. However, some customers also noted issues with response times, mentioning delays in receiving replies and a feeling of being in a queue. A few other people also felt that the service was slow, particularly concerning the handling of paperwork, and expressed dissatisfaction with the tenant eviction process, citing poor communication and a lack of consistency with multiple solicitors involved.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight prompt communication,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's professionalism and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting how easy and stress-free their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sale of my in-laws property was extremely complicated due to Court of Protection needs. Tracey and Caitlin were excellent in all aspects of the sale, ensuring we were kept up to date with dev... See more

Company replied

Rated 5 out of 5 stars

Newbold provided a speedy service in assisting me with the sale of my late mother's property. Staff were always polite and helpful, from the reception team through to those dealing with the sale. Quer... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the team throughout my house sale. Everything was handled smoothly and efficiently from start to finish. A special thank you to Sarah Alcock, who was always responsi... See more

Company replied

Rated 5 out of 5 stars

We cannot fault Jessica and her team. Exchange of contracts within 5 weeks completion within 6! We actually had two purchases with the first one falling through. Jessica and her team were abl... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Law Firm
  4. Lawyer
  5. Real Estate Attorney

Information provided by various external sources

Here at NewBold Solicitors, we strive to provide practical, jargon-free legal advice to all clients. Our professional solicitors are talented, enthusiastic, and experienced enough to assist you with any and all legal issues. Due to the complexity of the law, it is very important to seek legal advice from a knowledgeable expert with a good background in the relevant area and with access to the most up-to-date case laws and statutes. Regardless of your situation, our solicitors will do whatever they can to resolve your legal issues quickly and effectively. We always avoid unnecessary costs; above all, we want our clients to feel that they are getting value for their money. We will always tell you the truth and work closely with you to achieve the best possible results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Insufficient Urgency With Completion

They clearly take on too much work to be able to complete the house to an acceptable timeframe.
We have evidence that on more than one occasion queries were passed from the seller's team to ours team (we were purchasing), and they sat on the paperwork for more than 2 weeks, twice.

When you call to query, there are vague assurances, but what is very clear is you are in a queue.

I'm not sure that they understand they are critical in doing some of the most important, and pressing things in your life, buying a home for your family.
Also, purchasing a property is not something you do that often. But our experience here means the next time we will be very specific about the amount of clients they have and how quickly they can work for us.
If only they can work on a sliding pay system... the longer they take, the less fees they acquire.

December 1, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Dear Mr Thompson,

We are sorry to receive your review and hear of your concerns.

We endeavour to complete all transactions at the earliest opportunity, whilst also ensuring sufficient care and attention is provided to each transaction to ensure properties are a suitable investment for buyers as well as suitable security for any mortgage lender as we will likely also act on their behalf.

We do not wish for any client to have a cause for concern or to be disappointed in our services. So as we can identify your matter and address any concerns which you may have, we would welcome further details to be provided to mike.dowle@newboldsolicitors.com.

Rated 5 out of 5 stars

Rameen acted as our solicitor for a…

Rameen acted as our solicitor for a sale and purchase and was absolutely wonderful from start to finish. We were always kept well informed and it was very easy to get in touch with her if we needed to with any questions. We were a bit nervous about going with a solicitor that wasn't local to us as we've had a negative experience in the past, but we felt very well looked after and would absolutely recommend Rameen to anyone looking for conveyancing services.

February 27, 2026
Unprompted review
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Reply from NewBold Solicitors

Jess, we're really grateful for your review and to hear your kind words about Rameen.

We completely appreciate the reservations mentioned about instructing a Solicitor/Conveyancer outside your locality and are pleased to hear that any reservations were allayed.

We wish you all the best in your new home.

Rated 5 out of 5 stars

Sheikh Rahman of Newbold Solicitors…

Sheikh Rahman of Newbold Solicitors provided outstanding legal support throughout my possession matter. From the outset, his knowledge of landlord and tenant law was clear, and his attention to detail gave me real confidence that my case was being handled properly and strategically.

Sheikh was consistently approachable and available whenever I needed clarification or reassurance. He has a calm, steady manner and took the time to explain the process, the risks, and the likely outcomes in a way that was clear and practical. This guidance was invaluable.

As a result of his careful preparation and advice, I achieved repossession of my property before having to attend the scheduled Section 8 possession hearing, which was an excellent outcome. I would highly recommend Sheikh Rahman to any landlord seeking a solicitor who is knowledgeable, thorough, and genuinely supportive throughout the process.

February 20, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Valerie.

We really value you taking the time to leave Sheikh a positive review and we're really pleased to hear that we could assist you in regaining possession of your property.

Should we able to be of any further assistance to you in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Exceptional service for house purchase

I have recently purchased a property. Lisa Jones and her team were absolutely exceptional. I cannot fault their service and competence. I viewed the property at the begining of Nov and had my keys at the begining of Feb.
Process would have taken even less time if the sellers solicitors acted as fast as Lisa's team!
I have been well informed every step of the way, I knew of the progress as soon as something happened.
I have had a great experience and would recommend Newbold Solicitors to anyone! They couldn't make it more smoother for me. Outstanding!
When it's time to move and buy a new property, they will be on the speed dial!

February 6, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Marta.

We will be sure to let Lisa and her team know of your positive comments and your recommendation.

Thank you for using Newbold Solicitors.

Rated 5 out of 5 stars

Tracey worked so hard in securing us…

Tracey worked so hard in securing us our first home and was diligent and easily contactable for the entire process. We always felt that she had our best interests at heart.

January 23, 2026
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Your review means a lot to us Emily, thank you for taking the time to leave it.

We shall be certain to share it with Tracey and her team and are really pleased to hear your positive comments.

We wish you many happy memories in your first home.

Rated 4 out of 5 stars

Great service by Jessica Baldwin and her team

They were prompt and responded to all query’s quickly and the whole situation was so fast. Especially Jessica Baldwin and her team

November 28, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review Vanessa.

We are really pleased to hear that you valued Jess and her team's service.

Thank you for taking the time to leave a review.

Rated 4 out of 5 stars

No chain sale

1 star redacted as we did have communication issues to start until we made a complaint and i asked to switch solicitors and following my formal complaint we did receive a good will offer which we appreciated. Lisa jones helped push the sale through (no chain) as was very prompt and helpful and available

January 19, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Beth.

We are sorry to hear that you had initial concerns although we are pleased to hear that these were addressed and that your transaction proceeded to a successful conclusion.

Rated 5 out of 5 stars

Tracey and her team are always on the…

Tracey and her team are always on the ball and nothing is ever too much trouble.
Have used Tracey on a number of occasions and will continue to recommend her. Five stars 🌟

January 16, 2026
Unprompted review
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Reply from NewBold Solicitors

Your review of Tracey and her team is most welcome.

It's great to hear your positive words and your recommendation.

Thank you for using Newbold Solicitors!

Rated 5 out of 5 stars

This the 2nd time we have used them

This the 2nd time we have used them. Emails are answered in a timely manner.

January 16, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Janice.

We're pleased to hear that you've returned to the firm.

Should we be able to assist you with anything further in the future, please do not hesitate to reach out.

Rated 5 out of 5 stars

Tenancy/ tenant problem

Sheikh at newbold solicitors took alot of stress away from me when dealing with a problem I had with a tenancy/tenant at my rental property! Much appreciated! Highly recommend.

January 2, 2026
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We appreciate how difficult and complex renting a property can be and are pleased to hear that Sheikh and the team were able to assist you in your tenancy matter.

We really value your recommendation.

Should you ever need any assistance in the future, please do not hesitate to reach out to us.

Rated 5 out of 5 stars

I thoroughly enjoyed our teamwork

I thoroughly enjoyed our teamwork. Everything flowed effortlessly, communication exceeded expectations, and the experience was unparalleled. I feel incredibly fortunate to have had such an exceptional partner, and I deeply value the professionalism and commitment shown at every stage.

January 5, 2026
Unprompted review
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Reply from NewBold Solicitors

Thank you for your review Shelia.

We're delighted to know that you were happy with our service and appreciate you sharing your experience.

Rated 5 out of 5 stars

Property conveyancing - an A1 Service

I recently used Newbold for the sale of a property and it could not have gone smoother. Following my initial contact to obtain a quotation, having decided to engage their services their communication (from the admin team to the acting solicitor) was faultless and I would recommend this company to anyone. Thank you Maurice and Kirsty for an A1 service.

December 19, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We're really pleased to received your feedback and recommendation Marie.

Thank you for taking the time to leave us a review and using Newbold Solicitors for your transaction.

Rated 5 out of 5 stars

Buy and sell a property

Thanks to Jessica and her team who helped me recently to buy a property including selling my old home. Any issues were dealt with quickly and I was never left waiting too long with any queries!

December 19, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Michael, thank you for taking a moment to leave Jessica and her team a review.

We are pleased to hear that you were happy with the services provided and are delighted that we could assist you in your sale and purchase.

Rated 5 out of 5 stars

Experience and trustworthy

Newbold solicitors especially Caitlin and Tracey made the purchase of our new home easy and stressful free… they put to rest all doubts about all questions and showed genuine interest above all.. Great firm

December 19, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Thank you for taking the time to leave Tracey and her team a review.

Your kind words and positive feedback is really valued by us.

We hope you are happy in your new home.

Rated 5 out of 5 stars

What an absolute pleasure to have as my…

What an absolute pleasure to have Gemma and her team as my solicitor, from start to finish first class couldn't recommend Newbold solicitors enough

December 18, 2025
Unprompted review
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Reply from NewBold Solicitors

Your review is most welcome James!

We shall be sure to share your feedback with Gemma and the team.

Rated 5 out of 5 stars

House Purchase - Fantastic Service

Bethan and her team were always available and helpful throughout the process. Despite my initial purchase falling through they did not charge additional fees where they could reuse information and were attentive to my concerns. Would definitely use again!

December 18, 2025
Unprompted review
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Reply from NewBold Solicitors

Many thanks for your review of Bethan's Team Jake.

It was a pleasure to have been able to assist you.

Rated 5 out of 5 stars

Superb service

Fantastic service from Tracey Edwards and all the team at Cwmbran Newbold solicitors.
Very regular communication, queries responded to promptly and they made the whole process simple and with no stress. Thank you Tracey, Debbie, Caitlin and all the team.

December 12, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Simon, your review for Tracey Edward's Team is most welcome.

We will be sure to pass on your feedback and your positive comments which ourselves and the team are most appreciate of.

Thank you for your instructions.

Rated 5 out of 5 stars

Excellent conveyancing service when…

Excellent conveyancing service when selling my property. It was a particularly difficult and frustrating sale, but Sarah was always there to advise and support. Can’t recommend highly enough.

December 11, 2025
Unprompted review
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Reply from NewBold Solicitors

We are very grateful for your taking the time to leave Sarah Alcock a review Tony.

It's a pleasure to hear your kind words and hear that Sarah navigated a difficult sale to achieve a successful completion for you.

Thank you for your recommendation.

Rated 5 out of 5 stars

Purchase in 6 weeks!

We cannot fault Jessica and her team.
Exchange of contracts within 5 weeks completion within 6!
We actually had two purchases with the first one falling through.
Jessica and her team were able to transition onto the second sale with the bare minimum required on our part.
Searches and enquiries were always provided promptly and I don't think we ever waited 24 hours for a response.
Lovely team always happy to pick up the phone and answer an enquiry.

November 27, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

Many thanks for taking the time to leave a review for Jessica and team.

Your feedback is greatly appreciated and we are happy to have been of assistance to you.

We wish you all the best in your new home!

Rated 5 out of 5 stars

Exemplary - Jacqui Rossiter and her team were…

Jacqui Rossiter and her team were amazing. Even though they have loads of cases we were made to feel nothing was too much and that our sale was as important to them as it was to us.

November 12, 2025
Unprompted review
NewBold Solicitors logo

Reply from NewBold Solicitors

We really appreciate the feedback provided Teresa.

We will be sure to pass on your positive comments to Jacqui's Team.

Thank you for taking the time to leave us a review.

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