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Newbridge Silverware Reviews 23,887

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TrustScore 4.5 out of 5

4.6

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their beautiful craftsmanship and unique designs, especially for items like Christmas decorations, jewelry, and cutlery. Many appreciate the wide selection available, finding them perfect for gifts and personal treats. The delivery service is frequently described as quick, efficient, and well-packaged, often arriving in good condition. Reviewers also commend the overall service, noting the ease of ordering and the helpfulness they experienced. However, some customers also noted issues with delivery, mentioning unexpected delays or orders not arriving as expected. A few people were dissatisfied with specific products, such as earrings not being as described or a pen not working, and expressed frustration with the lack of customer aftercare in these instances.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the beautiful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of jewellery & quick delivery. All purchases were gifts for relations in Vancouver, Canada on a visit. All recipients were delighted with their gifts and very interested in the brand, New... See more

Rated 5 out of 5 stars

These Christmas decorations are unique. I have not found these items anywhere else. Beautifully crafted and so detailed. Very quick delivery and packed well. We like to get family members a new tree... See more

Rated 5 out of 5 stars

Every year I treat myself to a new Newbridge Silver Christmas decoration and this year totals my 50th piece...people give them ro me as Christmas and birthday gifts. I bought the Aurora Borealis Snow... See more

Rated 5 out of 5 stars

Have ordered many times from Newbridge. I have bought various items such as Christmas tree decorations, jewellery and a clock. I have always been delighted with my purchases. Great service and beautif... See more

Company details

  1. Jewelry Store
  2. Gift Shop
  3. Home Goods Store

Written by the company

Official Newbridge Silverware. Designer and producer of jewellery, homeware and giftware products and it is this unique history of craftsmanship and experience, combined with a contemporary and fresh attitude to design, that puts Newbridge Silverware on the cutting edge of modern living.

Delivery Information

Written by the company

Details
We currently ship to more than 50 countries, with more being added regularly. Please visit our delivery/shipping page for more information.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy customer

My order could not be filled and I got a phone call from customer service to offer an alternative rather than an impersonal email which I appreciated. Excellent service

March 10, 2026
Rated 3 out of 5 stars

The item I ordered was not available available

The item I ordered was not available. I was offered an alternative. But this shouldn't happen. Delivery took a long time. I received no reply to my acceptance of the alternative . So overall a poor customer experience . I was worried I had fallen for a scam as a result

March 10, 2026
Rated 1 out of 5 stars

Thank you for your email

Thank you for your email. I understood I was buying a cleaning cloth for silver plated jewellery but this cloth only polishes, it seems. It certainly didn’t clean/brighten my earrings etc at all! May be my mistake in what I ordered but disappointed.

March 9, 2026
Rated 5 out of 5 stars

Perfect Baby Gift

Ordered a jewellery box as a keepsake for my new granddaughter. Ordering was easy and straightforward online. Added bonus of being able to personalise the box with her name. Order arrived within a week. Excellent service and very happy with gift.

March 4, 2026
Rated 5 out of 5 stars

Perfect

My purchases were a gift for one of my best friend's birthday (today) and she was delighted with both items. Newbridge Silverware provide excellent service, speedy delivery. ease of payment, and a wonderful variety of items to choose from. Many thanks!

March 5, 2026

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