Newcastle Building Society Reviews 336

A lady walking me slowly through the investment account maturity process which meant a lot. Heard every word clearly. A nice change.

Melanie at Newcastle Building Society, South Shields was friendly, informative and sorted our requests efficiently.

I have been helped today i can not tell you how far this person went to see me right today 100 % Fantastic could not ask for any better so thank you Laura Moorhead 5* from me

Everything explained on investment good advice in the current clumate

My situation was handled in a friendly and professional manner to my complete satisfaction.

Team at Alnwick very friendly and informative. Have full confidence. Make any transactions simple and they take place without issue. Good advice and explanations.

Been a customer for over a decade and have always had very good service at both Darlington and Barnard Castle branches, staff are always polite, cheerful and helpful. Very competitive high street products. Online and phone services faultless too. Hope their high street presence continues. Never experienced any of the negative comments some others have left.

Exceptional service - work done efficiently in friendly manner, as always. Additionally, staff member took genuine interest in my health, remembering that I had undergone chemotherapy, despite my not having been into the branch for over a year.

The staff are great

Impossible to contact them
15 calls were made today, and not one answered
Tomorrow I will be going into their branch & closing my account

The staff are second to none products are easily explained and understood great welcoming atmosphere thanks guys and girls

I regularly visit the West Denton branch. On each occasion all staff are very pleasant and helpful without exception. It is always a nice atmosphere in the office

Dealing with a real person and not an anonymous screen

Went into Northumberland Street Newcastle branch and arranged to see an advisor named Jack to discuss options around ISA . As someone with very little knowledge in this field I was abit nervous regards what I would be told . Well I should not of been . Jack was an absolute credit to the branch he explained everything to me told me what all my options were and made sure I knew exactly what he was explaining every step of the way . Thanks Jack you were excellent and wish you were one of my employees .Great work apart from the tea could have been abit stronger lol .

Staff are friendly, knowledgeable and keen to help their customers without rushing them. The personal attention and service received in the local branches is always appreciated and makes me feel valued as a customer.

Great professional advice very professional and friendly service wouldn't look elsewhere

Newcastle forced us into a position to pay £13000 early termination fee. My husband had a default on his credit report from years ago when he was at sea on a submarine he went to the company who removed the default as it wasn’t his fault but there’s we provided all this information to Newcastle who only offered us a 80% mortgage even though we have a 90% with them now. Said they wouldn’t consider for another 90 days just forcing us to pay £13000 it’s a scam and would not recommend at all. SCAM

Friendly and efficient staff in Carlisle Branch.

Good range of savings products with great interest rates clearly described - most with the option of applying online or in branch. App simple and straightforward to use.

Have been waiting for over 3 weeks to receive the interest for a tax year for a closed account. Tried 3 times, with little confidence that one will supply the information.