NewmansHolidayHomes Reviews 

173
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

We hired a caravan through Newman Holiday Homes sited at Waterside Holiday Park in Devon We were extremely disappointed with the cleanliness of the caravan on arrival. The caravan was dirty and c... See more

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Rated 3 out of 5 stars

We usually use newmans to book a caravan for Devon cliffs if not once a year then twice, we've always found them reasonably priced. I see the new website, however where are you going with these pric... See more

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Rated 5 out of 5 stars

We recently stayed at Unity Holiday Park in Brean. The caravan was brilliant, very clean, near to the beach. Had a dishwasher & coffee machine, cleaning products pegs clothes airer. Fantastic stay... See more

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Rated 5 out of 5 stars

Been going to Devon Cliffs for around 15 years. Always beautiful scenery and well equipped lodges. Always heart breaking having to leave! Newmans Holidays are superb, especially Jules Denoire!! Always... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Newmans manage 336 private hire luxury holiday caravans at discounted prices at the south-west's best holiday parks.


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3.5

Average

TrustScore 3.5 out of 5

173 reviews

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3.5

All reviews

(173)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

lovely lady that got things sorted

The lady on the end of the phone was kind, explained everything and was so helpful. She got everything sorted quickly and was just a lovely person to chat to.

We had an issue with the shower in the caravan and called to get it sorted. I had already reported this last year when we visited as we always stay in the same van. Jules, sorted the problem fast and was just awesome. (Jules Denoire) cant thank her enough.

July 14, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for your kind words and for sharing your experience. We are so pleased to hear that Jules was able to resolve the shower issue quickly and make the process straightforward for you. It is lovely to know her friendly approach and helpful manner made such a positive impression.

We truly appreciate your continued loyalty in staying with us and look forward to welcoming you back to your favourite caravan again.

Rated 5 out of 5 stars

Beautiful Caravan …

Just got back from a lovely relaxing long weekend at Unity Resort, the caravan was clean and tidy also full of cleaning products, even though I took my own 😛 the bed was super comfy more than enough pillows, didn’t use any cooking utensils as ate out all the time, beautiful own garden and veranda with more than enough seating 😊 will definitely book again with Newmans in the future 5* 👍🏻

July 18, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for sharing your feedback. We are delighted to hear you had a relaxing long weekend at Unity Beach and found the caravan clean, comfortable, and well-equipped. It is wonderful to know you enjoyed the private garden and veranda.

We look forward to welcoming you back for another stay in the future.

Rated 5 out of 5 stars

Newmans are so lovely to deal with

Newmans are so lovely to deal with, especially Jules, very helpful and if they are busy they will return your call. Everything about your holiday they give all info beforehand and any problems they quickly deal with. Will definitely be booking my holiday with Newmans again.

July 23, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for your kind feedback. We are so pleased to hear you found our team, and especially Jules, helpful and responsive. It is wonderful to know you felt well-informed before your holiday and supported during your stay. We look forward to welcoming you again in the future.

Rated 1 out of 5 stars

Absolutely disgusting fifty unhygienic…

Absolutely disgusting fifty unhygienic caravan! Arrived for a 10 day holiday at Dawlish Sands with Newmans and couldn’t believe the state of the caravan. On arrival the floor was dirty, the bed sheets were covered in dried bogies and blood stains and the so called clean towels had stains on!! My disabled son wouldn’t sleep as the floor was covered in dirt and everywhere was unclean….called Newmans and they offered a clean but we had already cleaned the floor for three hours!!! We then put the oven on for some food and the door was broken so the oven wouldn’t work! I called Newmans again but they were closed on a Sunday and the emergency number went to voicemail!!!!!!! On Monday I called Newmans again and emailed them with all the photographs of the property and sheets and towels they said they’d move us to another smaller caravan but we refused and asked for a full refund! We asked for it back the same day so we could book something else for the kids but they declined. We have had 2 ruined days and £200 of f food wasted due to the negligence of this company and I’m absolutely furious. Both the boys are devastated and this was the only holiday we were getting this year! Never use Newmans again! Hideous company. The caravan was fit for the rubbish nothing else

July 19, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for your review. We are very sorry to read of your experience and that the accommodation did not meet your expectations on arrival. This is clearly not the standard we aim to provide for our guests, and we regret the disappointment and inconvenience caused to you and your family.

We understand the upset this has caused, particularly as it was your only holiday this year, and we apologise sincerely for the issues you encountered. Whilst an alternative accommodation option was offered and a clean arranged, we appreciate that this did not meet your needs at the time.

Your comments have been fully reviewed with our teams to ensure matters of this nature are addressed promptly and prevented in future. We again offer our apologies for the distress this situation caused during your stay.

Rated 5 out of 5 stars

Excellent customer service and a…

Excellent customer service and a pleasure to deal with! Juliette and the team were very helpful and professional from the booking process through to post holiday review. We recommend them highly!

July 14, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for your wonderful feedback. We are delighted to hear that Juliette and the team provided helpful and professional service from start to finish. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service

Great customer service when booking. Caravan was clean and a nice enclosed garden for the dog as requested

July 4, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for the positive review. Hopefully we will welcome you back soon.

Rated 4 out of 5 stars

A great week, lovely location

We had a great time, the caravan was very good. The staff are always there to help, we had an issue with getting the TV to come on, they sent a member of the maintenance team within 10 minutes to sort it for us.

June 30, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for taking the time to post this review. So glad we got things sorted for you.

Rated 5 out of 5 stars

The white family holiday at Beverley bay

Beverley is a great park in Paignton with lots to do and great shows.we stayed in caravan BB 250 which is a lovely spacious caravan with beautiful curtains lovely pictures on the wall we spoke to Jules at Newmans about the lovely holiday we had our daughter and friend loved the holiday park there is so much to do will be back next year Jules was so glad we all had a good time

June 16, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely review!

We’re so pleased to hear you had such an enjoyable stay at Beverley Park and that BB250 suited you so well. It’s always great to hear that families – especially the younger guests – had a brilliant time with so much to do. Jules was delighted to speak with you and hear how much you all enjoyed your break.

We’ll look forward to welcoming you back next year!

Rated 5 out of 5 stars

Amazing views and a lovely clean site

A lovely clean caravan site with amazing views. I had concerns when we arrived because my mum struggles to walk long distance and she would have been unable to join us at the bar. I asked security if there was a way to park closer to the entertainment facilities and they kindly gave me a remote to lower the bollards allowing us to park by the building. Great customer service!

June 20, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely review! We're really pleased to hear you enjoyed the site and the beautiful views. It's great to know the on site team were able to assist with your mum's mobility needs. We hope to welcome you back again soon!

Rated 1 out of 5 stars

Should not have gone through Newmans a second time

We stayed in caravan Sc3 at Beverley holidays in Paignton on Friday 13th June to Friday 20th June. We had booked a previous holiday through Newman’s holiday homes back in November and there was a lot of things wrong with our caravan at the time. I had written a 1 star review when we stayed in November but after a chat with a member of staff, we had been offered a discount on another holiday if we took our 1 star review down. We were also promised either a travel cot or a bed guard free of charge as we had issues before. I had been told that if I could let the staff know in advance whether i wanted a bed guard or a travel cot, they would get that sorted. I had given the staff over a month’s notice to say I wanted a bed guard for our 2 year old instead of a travel cot. I was emailed back and reassured that this was fine and had been updated. However when we had got to our caravan they had left us a travel cot instead of a bed guard. This was a very bad start to our holiday and caused a lot of stress. When I rang up I explained the situation to a member of staff, after some phone calls backwards and forwards I was told that the staff member had forgotten to update it and also that because this was a good will gesture from them and I hadn’t paid for it, there was nothing they could do and they passed the buck on to Beverley holidays who don’t supply bed guards. We also requested a high chair which wasn’t in the caravan either. It was extremely disappointing as this was our child’s safety on the line and also considering the amount of things that went wrong during our last holiday through Newmans holiday homes I expected better. I was also told by the member of staff that they would have a note in the diary a week before our holiday to make sure that the caravan would be checked so everything was sorted for us. It obviously wasn’t. I felt in my opinion that we were promised things so that I would take the one star review down that I left back in November. Had I have known we weren’t going to get the thing we were promised, I would’ve packed our own bed guard and high chair. When we were with Newmans last time we had an issue with the WiFi. I specifically told them that this time we wanted somewhere with free WiFi. I was reassured that there would be free WiFi and even had a call a few months after booking that we had WiFi. When we got to our caravan, we noticed that There wasn’t even a router in our caravan and if we wanted WiFi then we would have had to connect to Beverley holidays WiFi and pay a weekly charge. The caravan itself was clean and tidy and we did appreciate the free bed linen that was promised. although we were confused why there wasn’t a kitchen bin in the kitchen area and just a little bin you’d use for the bathroom which ended up smelling as there was obviously no lid. Both times we had been with Neman’s, after being home ten days, we also had to ring up for our deposit back. This caused a lot of stress and confusion the second time around as the deposit was refunded back in to my partner’s bank account and not mine. I know it’s easy to transfer the money between accounts and my partner and I sorted this between us but I feel like Newmans shouldn’t just assume we had a joint account and had it been explained that it had gone back to a different account in the first place then I wouldn’t have been so stressed about where the money was. We have unfortunately learnt the hard way with Newmans holiday homes. I should’ve trusted by gut and not gone back through them a second time but you live and you learn!

June 13, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you for taking the time to leave your review.

We’re very sorry to hear that your recent experience did not fully meet expectations, especially after the previous issues you encountered. While we’re pleased to hear the caravan itself was clean and tidy, it's disappointing that a missed update on our part impacted your stay — particularly where your child’s comfort and safety were concerned.

Please know it’s never our intention to cause stress, and we regret that miscommunication regarding the bed guard, high chair, and WiFi led to further frustration. Regarding the refundable deposit, returning it within 7–10 days is standard, but we’ll take your comments on board about the need for clearer communication.

We’re especially sorry that one individual’s oversight had such a negative impact, despite efforts to ensure the caravan itself was well-prepared. We do appreciate your feedback and will use it to improve our service.

Rated 5 out of 5 stars

Newmans have been brilliant

Newmans have been brilliant, every instruction was easy to read and the directions to the caravan were spot on.
We had everything we needed in the caravan and the park is lovely, not too far to walk to the beach.

This is our first time with Newmans, we will certainly book with them again in the future.

Thank you for a lovely stay.

June 28, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely feedback!

We’re so pleased to hear that you found everything straightforward and that you had a great stay. It’s fantastic to know the caravan had everything you needed and that you enjoyed the park and its location near the beach.

We’re thrilled this was your first time booking with Newmans — and even more delighted to hear it won’t be your last! We look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Booked a holiday to ladram bay a month…

Booked a holiday to ladram bay a month ago, I spoke to Jules she was so helpful and made the booking very easy, unfortunately today I had to cancel due to a family incident spoke to Jules again and sorted everything out with her , very easy to talk to highly recommend,

June 1, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for taking the time to leave such kind feedback.

We're really sorry to hear that you had to cancel your holiday due to a family incident, and we hope everything is okay. We're so pleased Jules was able to support you throughout the booking and cancellation process — she’ll really appreciate your lovely words.

We hope to welcome you back in the future when the time is right.

Rated 5 out of 5 stars

Customer for last four years - highly recommend Newmans

We've been booking our summer getaways with Newmans Holidays for the past four years, and their customer care remains truly exceptional. I wholeheartedly recommend them for anyone in search of outstanding holiday accommodation services. A standout member of the team is Jules—always friendly, incredibly knowledgeable, and ready to help. We’re already counting down the days until our next trip!

June 30, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your continued trust and kind words!

We’re delighted to hear that our customer care continues to meet your expectations year after year. Jules will be thrilled to hear your lovely feedback — she truly enjoys helping our guests.

We can’t wait to welcome you back for your next getaway. Safe travels until then!

Rated 5 out of 5 stars

kenneth drewitt

we have just reterned fro a 6 day break from devon cliffs booked through newmams holiday homes jules did us proud by finding the caravan for us excellent. perfect spot caravan nice and clean well done jules and newmans thank you

June 23, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely feedback!

We’re thrilled to hear that Jules was able to find the perfect caravan for you and that you enjoyed your 6-day break at Devon Cliffs. We’ll be sure to pass on your kind words to Jules and the team.

We really appreciate you choosing Newmans Holiday Homes and hope to welcome you back again soon!

Rated 5 out of 5 stars

We had a lovely time

We had a lovely time. If we ever have a problem Newmans always sort it. Will be coming again soon.

June 21, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you Jamie for taking the time to post this review. Look forward to welcoming you back in the future.

Rated 5 out of 5 stars

After another lovely five days in Cedars 9

After another lovely five days in Cedars 9 we really enjoy like Cedars 9 We’ve been in April and another one booked for September It’s always very clean and looked after Any problems are soon put right by the efficient staff that are always pleasant and polite Spoken to Jules a few times always helpful and patient looking forward to speaking soon to book for next year

June 16, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your kind review! We're delighted to hear how much you enjoy staying in Cedars 9 and that it continues to meet your expectations for comfort and cleanliness. It’s lovely to know our team — especially Jules — has been helpful and friendly throughout. We’ll be sure to pass your comments on. We look forward to welcoming you back in September and helping you get booked in for next year too!

Rated 5 out of 5 stars

The staff at the office recommended the…

The staff at the office recommended the caravan to us, and it did not disappoint us, very clean , tidy, all the amenities we needed and a short journey to the train station, with an excellent service , reasonably priced.
Many thanks to Charlie and all the staff.

June 20, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely review! We're really pleased to hear that the caravan recommendation was spot on and that it had everything you needed for a comfortable stay. It's great that the location worked well for you too, especially with the convenience of the nearby train station. We'll be sure to pass your thanks on to Charlie and the rest of the team – they’ll be delighted. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Devon Cliffs

Just booked another holiday at Devon cliffs through Newmans who we have booked alot of holidays with, always very polite and helpful today we booked with a lady called Jules brilliant helpful and polite 👍
Janet Beard

June 7, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much, Janet, for your lovely review! We're thrilled to hear you've booked another holiday with us at Devon Cliffs and that you've had consistently positive experiences. Jules will be so pleased to hear your kind words — we're lucky to have her on the team!

We really appreciate your continued support and look forward to welcoming you again soon.

Rated 5 out of 5 stars

Newmans holidays are amazing,

Newmans holidays are amazing,
Easy to book, quality accommodation, value for money, communicate perfectly leading up to your stay giving phone numbers for hospitals, out of hours emergencies, everything to give you peace of mind, I love this company and we will always try them first for our holidays in the future xx

June 16, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience and found the booking process, communication, and accommodation to your satisfaction. It means a lot to know you feel at ease when booking with us — we truly appreciate your loyalty and look forward to welcoming you on many more holidays to come!

Best wishes,
The Newmans Team

Rated 5 out of 5 stars

We had a fabulous time at Ladrum Bay…

We had a fabulous time at Ladrum Bay Holiday Park. The caravan we hired through Newmans, was great. Very cosy & had a great sea view.
Joules was very helpful. Thank you for your help with it all.

June 16, 2025
Unprompted review
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Reply from NewmansHolidayHomes

Thank you so much for your lovely review! We're delighted to hear you had a fabulous time at Ladram Bay and enjoyed the caravan and its sea view. Jules will be so pleased to hear your kind words — we're glad she could help. We hope to welcome you back again soon!

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