NewmansHolidayHomes Reviews 

First time I have used Newman's, and they are excellent, responded to questions very quickly, and the lodge we had at Unity Resort Brean Sands was really nice.
I would highly recommend them if you are looking for a easy to book, trouble free holiday.

I have used Newmans a few times now and for my last two bookings have dealt with the lovely Jules who absolutely bent over backwards to make my stay a very pleasant happy and enjoyable one. I cannot fault the service I received and looking forward to dealing with her again in the near future.Thank you Jules

Absolute terrible customer service with this company after 2 weeks on constant emails telephone calls for a dirty stinking smelly caravan I was provided, they offer a 25 per cent refund for a van that was meant to non dog friendly smelt of dog and smoke, dirty carpets and linen, proceeded to call myself a lair throughout the process due to a typing error
Clearly non existent customer service would never book or recommend this company…. Told me I should of left the park then then from a manager mind nice

Numans were very good communicating with me and helping with booking the caravan, 34 on the unity holiday resort, as it was a dog friendly caravan we did not expect the ritz, sadly the cleaning team let it down, every tv had a lot of dust on them the smell on the furniture was musky (had to go and buy a fabric freshener), and other lots of little cleaning issues, the owner needs to do a bit of modernising, the carpet in the main room was badly stained, not enough knives and forks.
Will use numans again as the were very organised, just little things they need to impress on their team.

We have used Newmans successfully twice. Most recently this month.
The service Newmans offer suits us very well and they deliver exactly what they say they will do. Being able to rent owner's caravans when they are not required by them not only gives a wide choice but also at a very competitive rate.
We are very happy to recommend Newmans.

Friendly and efficient service is what we get as normal.
Recently returned from our 3rd holiday in a Newman's Holiday Home and as on previous occasions we were very happy.
Lovely caravan, everything as described, quick return of security deposit.
Thanks for your attention to detail.

I booked devon cliffs with newmans. The process was easy and they sorted a problem we had efficiently over the phone. Check in was effortless and all was going well. We arrived at our caravan, it was a bit rough around the edges but was very clean and I'm not the sort of person to complain so I ignored the minor problems and enjoyed our break. On my return home was when the problem started. I received a email on the Saturday to say they were keeping my security deposit due to damage to the caravan. They sent me a picture of minor damage to the sofa bed. I replied to the email as advised. I called there office on Monday morning when there lines opened only to be told they can't deal with it on the phone after I explained it was damaged when we arrived. It looked like a screw was missing and looks a easy fix so I doubt the £75 cost is justified but as we didn't cause the damage I'm reluctant to back down. It's now been a week since I called them and they are ignoring my emails. Newmans have left a bitter taste to what was a very enjoyable break. I won't use them again and would recommend you find at alternative if considering going to Devon cliffs

In response to your comment we are a party of five adults one of which is a pensioner and I don't like the way you are trying to make it sound like we wrecked your caravan. The sofa was in perfect working order and I feel your attacking us because I left you a honest review. If your sofa was damaged to that point you need to speak to your cleaners to see what they have done in there or maybe someone has accessed the key from the box but I'm telling you your sofa was in the same state when we left as it was when we got there. Also if we were the first people to use that van this season i suggest you clean you air fryer because it was filthy so it's been like that since it was last used.

2-3 Stars from us.
Just finishing a holiday at Holiday Resort Unity, Brean Sands.
Caravan itself would have been fine (no more than fine however) had it actually been cleaned.
Dirty cutlery. Dog blankets left out on sofas (admittedly this was advertised as a dog friendly caravan, however I would have expected it to be CLEANED between visitors??) Dirty floors. Bathrooms obviously hadn't been cleaned in quite some time. But most importantly DIRTY BEDS?! Crumbs and hairs all over the mattress protectors. When we decided to remove them the actual mattress underneath was vile 🤢
On the door is a notice saying visitors are to leave the caravan clean for the next customers. Which obviously you do out of pure courtesy, but does this mean they don't have their own cleaners come in to at least inspect the caravan between customers??

As for the park itself. We've been coming here for years and it's always been nice, hence we have always come back.
This year however prices have risen steeply, more than doubling in some cases since our last visit just 9 months ago.
I understand prices go up over time but there comes a point when it simple profiteering and the park has now gone from expensive to charging as much as they possibly can before people simply walk away - £2.50 for a can of coke anyone?? £8 for two can of pop and a bottle of Oasis?? £58 for 2 adults and 2 children to go swimming for an hour??

Overall we had a reasonably nice time. But only because we had children with us and obviously we couldn't disappoint them, so we paid through the nose for the privilege.
I'm afraid this will be our last visit here as we will not be returning. And we won't be using Newman's in future as this is our second, not entirely satisfactory experience with them.
I don't mind paying but I don't like being blatantly ripped off.

We have been coming to Newmans since our adult children were small. The consistently high quality of the caravans is excellent. Booking is really easy and we love being able to select which caravan would best suit our needs. We have just spent a fabulous week in one of their caravans at Devon Cliffs. It was brilliant.
We left early on our departure day to avoid the traffic on our 5 hour journey home and in our haste had an issue which was our fault entirely. After an email to Newmans, Charlie was on it and sorted it out for us immediately. She really went above and beyond (she was great) and that is a reflection of the personal touch and fabulous service that Newmans offered us. We will be back again later in the year for what must be our 20th stay at least. Thank you Newmans and Charlie :)

Arrived on the 2nd of May until the 5th of May at Devon cliffs holiday park when I arrived at the caravan it was absolutely stinking which I have pictures of I rang newmans and the arranged for two supervisors to attend at my caravan which they was shocked also there was blood on the bedding bits of tobacco all over the food table dirty cotton wool buds and rubbish on the one bedroom floor all food all over the caravan stains on the sofa and curtains and I've now received a email stating I won't be receiving my £75 bond back due to stains on the bedding I cleaned that caravan spotless when I left which I also have pictures of there nothing but a bunch of jokes I've emailed them about my bond as there cheeky as hell blaming me for something I arrived to wish I could upload pictures of before and after as there a bunch of jokes

We have been coming to Devon cliffs for over 30 years newmans have always been the best 100 per cent the caravan we stayed in was tt24 it was amazing caravan lodge everything you need was in plus 2 ensuitesebath and shower and lovely sea views with very homely pictures etc I would certainly recommend and very clean lodge it was a 41 ft x20ft the biggest lodge we've ever been in it was a luxury thankyou newmans holidays homes very good customer service as well

I am the owner of caravan at resort Unity farm brean sands on plot number D18.
I have to give full credit to the cleaning staff at newmans. Absolutely first class

I've only ever heard good things about this company and my experience so far has proven people right. My family have always used Newmans in the past and have never had any issue. I booked a holiday for myself the other day and happened to make a mistake during booking, but luckily it was really easy to contact the customer service team who quickly fixed everything without fuss, even though it was my own mistake. I'm really grateful!

12 years now with newmans, never had any issue in the everyday running of my lodge. Always helpful and professional and a pleasure to deal with. Staff polite and very quick getting back to me. Josh always goes that extra mile to help out. Very pleased.

Unsatisfactory Holiday at Devon Cliffs on 26 October 2024 to 2 November

I have just returned from a holiday at Devon Cliffs which was most disappointing.

I went with My husband, daughter, mother in-law, father in-law.

Please find below a list of my complaints:

1 The stairs on the veranda broke off the veranda when husband walked up them he fell though the stairs.he his disabled he walks with sticks. This CAUSED him and the whole family distress. It really effect our daughter who is autistic. She was unconsoleable she thought the caravan was unsafe and dangerous. We could not get hold of anyone at newmans as this happen at 8pm the oncall service was closed.We rang security. They arrived and check to make sure Chris was OK and logged in down in there log book they said the stairs was unsafe.We where not sure if we could leave the caravan as the stairs where broken. SO we where stuck in the caravan unable to leave.We had to wait for the matinance engineer to make it safe the NEXT DAY.

2 NO WIfi in the caravan as specified in the brochure online.After lots of phone calls to the office taking to customer service this was never resolved. I NEED THE WIFI FOR MY DAUGHTER .This CAUSED a lot of anxiety and distress to her.

3 The heater in shower room did not work. The engineer said it would take over a week for new heater to arrive. It was freezing when getting in out of shower. This was not upto standard.

4 It was sold to me as deluxe with veranda like for like .As the original caravan was sold by the owners.I belive this not the case .As the caravan was No way deluxe and the veranda broke, lots of issues with the caravan.

5 Dirty cups,cutlery on arrival ,no frying pan.We had to wash up before use.

6 The frezzer was not turn on arrival. WE HAD TO THROW AWAY FROZEN FOOD WE HAD BROUGHT

7 Mattresses protectors on twins beds where dirty and stained.We rang customer services. THEY SAID THEY WILL SEND ANOTHER OUT.BUT THEN RANG US SAID THEY DID NOT HAVE ANY SPARE.I photos of the Mattresses protector soiled Mark on it.

8 On the new bedding found human hairs.I have evidence of this on photo This caused distress us all .Made us feel itchy and dirty. Felt like things crawling over us. No one from Newmans not bothered about this problem.

9 The self in the small toilet fell off the wall when we close the window. It's kept falling in off.

10 location of caravan. When I booked caravan I explained that I had disabled people with me.And they mobility was not good.It was too hilly and far for my husband to walk to complex and beach I had to drive every where.my mum order a big mobility scooter she had to go up a steep grass ramp to park in next to caravan this was dangerous. I had to do this for her.if I knew where is like this I would of not taken the caravan. I rang the customer service number of times before we came on hoilday to make sure in was OK with mobility scooter .

THIS WAS MY WORST CARAVAN HOLIDAY EXPERIENCE EVER.WILL NOT BE BOOKING THOUGH NEWMANS EVER AGAIN

Booking through Newsmans was simple and the holiday home we hired was fantastic. Even receiving our holding deposit was simple. We will use them again. Thanks Newmans Holiday Homes!

They were very professional in how they handled any questions or situations we had and nothing was to much trouble we only had nothing but satisfaction from them it was a pleasure doing business with them and I’d like to thank them for such a good relationship we had with them it was two years off shear pleasure thanking you Mr M R Hopton

Park: Brean Sands
Property: V46

When we got there we had a van parked in our spot and didn't leave for a couple of hours. It looked like the living room was vacuumed and that is it. It didn't smell good, the bin had no lid so we had to have them bring one. Outside there was an ashtray full of cigs and a broken mop bucket we had to call someone to clean it. Net curtains were ripped and no clothes hangers in the wardrobes. The oven was dirty and the sides were sticky we had to buy cleaning stuff and clean the whole thing ourselves. To top it off the passes were not in our names and they were for 1 day instead of 1 week that I paid for. We left 3 days early £620 down the drain

Amazing staff mainly dealt with Jules who went out of her way to get us a caravan within out budget range . What a beautiful caravan on a beautiful park . Staff from newmans when I asked them for a list of nice restaurants gave me a list of lovely restaurants around the area .Thank you jules and your team for making our 5 days in Devon beautiful 😍

Recently had our first holiday at golden sands dawlish.booked with newmans.sevice was good when booking and was emailed all the information we needed.caravan was lovely and comfortable clean and well equipped.we booked a dog friendly caravan.was very quiet where the caravan is sited so was nice and relaxing.only issue we had was it states the caravan has a dvd player so took a few dvds to watch in the evening but when arrived and had a look in the lounge there was no dvd player so wasn't really happy about that.i think it shouldn't say in the description about having a dvd player when it doesn't.apart from that we had a lovely weeks relaxing holiday.will definitely return and will definitely book with newmans holidays again as was our first time to book with newmans holidays