Newport Caravans Ltd Reviews 

92
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We personally cannot fault Newport Caravans - we are relatively new to caravaning (4 months) and bought our first one from here. No pushy salesmen and no pressure to buy - which is just how it should... See more

Rated 1 out of 5 stars

Wasted a month trying to confirm order and book fitting date for VB 4c full air suspension. Initial response seemed good but no response to multiple phone calls and email reminders to get order confir... See more

Rated 5 out of 5 stars

Top-tier experience at Newport Caravans. We are thrilled with our new purchase, but even more impressed by the service provided by Ben. From the moment we arrived, he made us feel valued and took the... See more

Rated 5 out of 5 stars

Absolutely fantastic. After buing a second hand tourer last week we believe we should express our thanks to all the staff members who helped us with our purchase. The van was immaculately prese... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Newport Caravans is Wales' largest dealer of new Swift and Bessacarr motorhomes and new Swift, Sprite, Elddis and Buccaneer Caravans. We have a large stock of used caravans and used motorhomes. We are a one stop shop for Service, bodyshop repairs, acce...


Contact info

4.0

Great

TrustScore 4 out of 5

92 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(92)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Company to Deal With

I have dealt with Newport Caravans for years and had my caravan serviced by them again this year as well as warranty work done. Everyone there is polite and helpful and all work is done to a high standard.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Always used them …

Always used them for our caravan service and also since buying a motorhome again service and various jobs, very pleased with there service and helpful and experienced staff. staff

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Recently picked up our new Buccaneer…

Recently picked up our new Buccaneer from Newport Caravans. Ben Lynch could not do enough for us, from the point of sale at the NEC to the handover.
Wonderful service and would recommend them to anyone looking a new or used caravan.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Over And Above

I bought a second hand Motor Home from them in 2015, I’m not going to go into all the details of my experience, suffice to say they went over and above what I would of expected a dealership to do, even 2years after purchase they literally saved me thousands. I still to this day cannot believe what they did and can’t thank them enough.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Newport Caravans have serviced my…

Newport Caravans have serviced my Caravan now for more than 3 years great reliable service and help.
My caravan is located on a seasonal pitch which means they have to travel to site and meet with this requires reliable service attendance and commitment could not ask for anything. Thank
You Tony Ironmonger.

February 26, 2020
Unprompted review
Rated 1 out of 5 stars

Disapointment with Workshop Service

After using Newpott Caravans since we bought our 1st Campervan, and then through our Caravans, I will not be using your services again. We had a road lights fault on 2005 Lunar Lexon EB which was intermittant, and only occured when the Caravan was in motion. We brought the Caravan in for the fault to be rectified. After the fault was confirmed as being fixed we came to collect the Caravan, only to find as soon as we hitched up and moved away the fault was still there. We were billed for workshop time, and new bulbs, and still had the fault. We traced the fault the following day (15 minutes to find) it was a chafted wire which should of been picked up by your 'highly trained technicians'.
Very disappointed, wont be coming in again, my newport caravans loyalty card is in the bin.

February 26, 2020
Unprompted review
Newport Caravans Ltd logo

Reply from Newport Caravans Ltd

Hello Mrs Medhurst, we're so sorry that you have had this negative experience with us. If you'd like to discuss it further please could you call us on 01633 843066 and ask to speak to Mark. We pride ourselves on the standard of our work and our professionalism at all times, so this is disappointing to hear. We'd love the chance to have another chat,
Thanks
NC&M

Rated 1 out of 5 stars

Unreliable

Unreliable. Always needs a second visit to complete the job.

February 26, 2020
Unprompted review
Newport Caravans Ltd logo

Reply from Newport Caravans Ltd

Dear Sir/Madame

I am very sorry to read this and that you have had a bad experience with us here at NC & M. We would welcome the opportunity to talk through your experience with you - please give us a call on 01633 843066 and ask to speak to Rob or Mark. Many thanks
NC&M

Rated 1 out of 5 stars

Following purchase of a motorhome

Following purchase of a motorhome from Newport Caravans, I received a very cursory demonstration of the vehicle’s features and explanation of the equipment. Since then, their interest in me as a customer was completely nil.

February 26, 2020
Unprompted review
Newport Caravans Ltd logo

Reply from Newport Caravans Ltd

Dear Mr McKay, I am so sorry to hear that your experience has been negative and you did not receive the level of care which you expected. If you would like to speak to someone about this experience, please do get in touch with us on 01633 843066.
Many thanks
NC&M

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