NewYorkDress.com Reviews 

2,154
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.

Company replied

Rated 1 out of 5 stars

Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Ki... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Located in the heart of New York City, the largest fashion capital in the World, NewYorkDress has one of the largest and most stylish selections of dresses on the Internet. With over 18-years in the prom, homecoming, and specialty dress business, NewYorkDress has risen to a category of its own. NewYorkDress knows that glamour isn't just for celebrities. We make glamour accessible to every woman, via our wide variety of cocktail dresses and evening gowns.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(2,154)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Perfect Boutique For Any Occasion!!

I have purchased two dresses from this boutique. Both times I completed my orders over the phone with the same stylist (Jermaine- I think that’s his name) and at times other staff members. I can’t think of one thing to complain about. I received the top tier service both times. Both dresses fitted perfectly. I didn’t have to do any alterations.

November 21, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're so glad to hear you had a great experience with us.

Rated 1 out of 5 stars

Went for a dress

Went for a dress. They showed us one that was too big so they clipped. We ordered in the assumed size but was never measured now cannot return.

October 12, 2024
Unprompted review
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Reply from NewYorkDress.com

We are so sorry to hear the dress did not fit you. Please reach out to customer service to info@newyorkdress.com so that we can better assist you.

Rated 5 out of 5 stars

Customer service the way it should be!

Customer service the way it should be!! The customer service has been exceptional right from the start. They quickly responded to my email, I got notifications and shipping updates the entire way. Nothing was a hassle and NYD were fantastic to deal with. The dress arrived incredibly fast, and we are in Australia. It was exactly what we ordered. The colour, style, quality is great too! My daughter loves her new dress 😍 I would shop from this store again. l highly recommend!

December 8, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for taking the time to write us an awesome review. We're so glad we were able to provide you with a positive shopping experience. We hope to work with you again for your next big event!

Rated 5 out of 5 stars

Best Dress website....Period

I have ordered from NYD for years and have had great experiences. The dresses are great, great style and material, the customer service is fantastic when I had to change or exchange. I don't buy anywhere else!

December 3, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for taking the time to write us an awesome review. We're so glad we were able to provide you with a positive shopping experience. We hope to work with you again for your next big event!

Rated 5 out of 5 stars

Good Customer Service and Go by Measurements not Usual Size

I had a few questions about the dress I ordered prior to ordering and received prompt responses. I felt informed before buying the dress, so I felt comfortable with my purchase. The dress just came, and it is BEAUTIFUL! I highly recommend going by your measurements and NOT by your size. I went by my measurements, disregarding size, and the dress fits me perfectly! I really can't say enough about how beautiful and well made my dress is.

December 3, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for taking the time to write us a review. We love to hear when our customers have a great experience shopping with us!

Rated 5 out of 5 stars

Truly beautiful gown

Truly beautiful gown! Quality is top notch and it is extremely elegant. The shipping was very quick. The only advice I can give is to make sure you measure yourself before selecting a size. For this style/designer I had to purchase one size bigger based on the dress sizing chart. Also be sure to review the return policy. No refunds, only store credit and sale items are final sale! Otherwise, great dress and top tier quality.

December 3, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for taking the time to write us a review. We love to hear when our customers have a great experience shopping with us!

Rated 5 out of 5 stars

Grate service friendly staff beautiful…

Grate service friendly staff beautiful dress ..only 1hrs went bye so fast , a little bit more time per appointment would be great.

November 25, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review! We're glad you enjoyed shopping with us.

Rated 5 out of 5 stars

I was worried about ordering dress…

I was worried about ordering dress online not knowing if the dress quality would be as picture shows and also time it would take to get dress to me being I needed the dress in a certain time frame. Call customer service and they were so helpful, I ordered the dress and it was here within time frame they quoted and the quality of dress was exactly as the picture shown. I will definitely order again. Thanks NYD saved me during a time crunch after months of searching for dress for my daughter.

November 22, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review! We're glad you enjoyed shopping with us.

Rated 4 out of 5 stars

Beautiful dress and really good…

Beautiful dress and really good Quality,it the only thing that mine fit small so I had to send it back for a bigger size, this company is the best when it comes to quality.

November 22, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review! We're glad you enjoyed shopping with us.

Rated 5 out of 5 stars

The dress fit like a glove

The dress fit like a glove. Sizing was spot on and it arrived quickly. Couldn’t have come at a better time or for a better price. Literally in love!

November 21, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review! We're glad you enjoyed shopping with us.

Rated 1 out of 5 stars

Quality of dresses did not meet…

Quality of dresses did not meet expectation of the price point. Dresses were extremely thin with a $1k price point.

November 21, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so sorry to hear you are unsatisfied with your purchase. We are unable to find an order with the information provided. Please reach out to us for further assistance.

Rated 5 out of 5 stars

I live in South Africa and can only…

I live in South Africa and can only order from New York Dresses online, it has been such an amazing experience. The website is so user friendly and the customer care service is excellent and so helpful ( at any time in the world ). my order arrived well before the delivery. This is my 3rd online order from NY Dresses. Will definitely be ordering again.

November 19, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you enjoyed shopping with us.

Rated 5 out of 5 stars

Great experience...

My order was shipped immediately and arrived well packaged and in perfect condition. Would buy from again without hesitation.

November 5, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for the awesome review!

Rated 5 out of 5 stars

Grown-up dress.

I went to New York Dress a few weeks ago to get a dress for a wedding. I can't say enough about Kim. W and the other young lady that was there with her. They were patient with my undecided mind and kind. Understanding. Totally recommend them again for any of my grown-up dress needs. My dress I gorgeous and I'm going to look super cool and hot at my event. Thanks, ladies. Keep on rocking the amazing customer service.

November 9, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so glad to hear Kim was able to provide you a positive shopping experience. Thank you for the kind review!

Rated 5 out of 5 stars

I love the dress

I love the dress, the quality is perfect and the shipping was fast. The dress is true to size. It fits my daughter's frame perfectly.

November 15, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you enjoyed shopping with us.

Rated 4 out of 5 stars

J.y.A.A

Hi
I was happy for services done the customer service was helpfull and cooperative the product was nice and arrived on time
Thank you all

November 17, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so glad to hear customer service was able to help you! Thanks for the kind review.

Rated 5 out of 5 stars

Love love love the dress❤️💃it fitted me…

Love love love the dress❤️💃it fitted me nicely little big in the bust but not a major issue arrived on time and price wise was worth it❤️

November 16, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you enjoyed shopping with us.

Rated 5 out of 5 stars

New York showroom

Ericka at the New York showroom was great, she helped me all along the way of finding the perfect dress and was so kind and accomodating. Very professional place!

November 7, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you enjoyed shopping with us.

Rated 4 out of 5 stars

Cannot Select Multiple Sizes for A Two-piece Dress

I bought a two-piece dress and I bought a Small-size outfit. However, my top size is XS and my bottom size is Small. I really hoped I could select different sizes for the top and bottom to fit better. I ended up paying more by taking the top to a tailor to make it fit.

November 6, 2024
Unprompted review
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Reply from NewYorkDress.com

We're sorry to hear your expereince was not as expected. Unfortunately, we can only sell the styles as is with the sizing.

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