Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.
Company replied
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Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.
Company replied
Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which... See more
Company replied
I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was... See more
Company replied
Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Ki... See more
Company replied
Located in the heart of New York City, the largest fashion capital in the World, NewYorkDress has one of the largest and most stylish selections of dresses on the Internet. With over 18-years in the prom, homecoming, and specialty dress business, NewYorkDress has risen to a category of its own. NewYorkDress knows that glamour isn't just for celebrities. We make glamour accessible to every woman, via our wide variety of cocktail dresses and evening gowns.
51-05 Flushing Avenue, Suite 200, 11378, Maspeth, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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I have purchased two dresses from this boutique. Both times I completed my orders over the phone with the same stylist (Jermaine- I think that’s his name) and at times other staff members. I can’t think of one thing to complain about. I received the top tier service both times. Both dresses fitted perfectly. I didn’t have to do any alterations.

Reply from NewYorkDress.com
Went for a dress. They showed us one that was too big so they clipped. We ordered in the assumed size but was never measured now cannot return.

Reply from NewYorkDress.com
Customer service the way it should be!! The customer service has been exceptional right from the start. They quickly responded to my email, I got notifications and shipping updates the entire way. Nothing was a hassle and NYD were fantastic to deal with. The dress arrived incredibly fast, and we are in Australia. It was exactly what we ordered. The colour, style, quality is great too! My daughter loves her new dress 😍 I would shop from this store again. l highly recommend!

Reply from NewYorkDress.com
I have ordered from NYD for years and have had great experiences. The dresses are great, great style and material, the customer service is fantastic when I had to change or exchange. I don't buy anywhere else!

Reply from NewYorkDress.com
I had a few questions about the dress I ordered prior to ordering and received prompt responses. I felt informed before buying the dress, so I felt comfortable with my purchase. The dress just came, and it is BEAUTIFUL! I highly recommend going by your measurements and NOT by your size. I went by my measurements, disregarding size, and the dress fits me perfectly! I really can't say enough about how beautiful and well made my dress is.

Reply from NewYorkDress.com
Truly beautiful gown! Quality is top notch and it is extremely elegant. The shipping was very quick. The only advice I can give is to make sure you measure yourself before selecting a size. For this style/designer I had to purchase one size bigger based on the dress sizing chart. Also be sure to review the return policy. No refunds, only store credit and sale items are final sale! Otherwise, great dress and top tier quality.

Reply from NewYorkDress.com
Grate service friendly staff beautiful dress ..only 1hrs went bye so fast , a little bit more time per appointment would be great.

Reply from NewYorkDress.com
I was worried about ordering dress online not knowing if the dress quality would be as picture shows and also time it would take to get dress to me being I needed the dress in a certain time frame. Call customer service and they were so helpful, I ordered the dress and it was here within time frame they quoted and the quality of dress was exactly as the picture shown. I will definitely order again. Thanks NYD saved me during a time crunch after months of searching for dress for my daughter.

Reply from NewYorkDress.com
Love the dress and customer service is great too 😊

Reply from NewYorkDress.com
Beautiful dress and really good Quality,it the only thing that mine fit small so I had to send it back for a bigger size, this company is the best when it comes to quality.

Reply from NewYorkDress.com
The dress fit like a glove. Sizing was spot on and it arrived quickly. Couldn’t have come at a better time or for a better price. Literally in love!

Reply from NewYorkDress.com
Quality of dresses did not meet expectation of the price point. Dresses were extremely thin with a $1k price point.

Reply from NewYorkDress.com
I live in South Africa and can only order from New York Dresses online, it has been such an amazing experience. The website is so user friendly and the customer care service is excellent and so helpful ( at any time in the world ). my order arrived well before the delivery. This is my 3rd online order from NY Dresses. Will definitely be ordering again.

Reply from NewYorkDress.com
My order was shipped immediately and arrived well packaged and in perfect condition. Would buy from again without hesitation.

Reply from NewYorkDress.com
I went to New York Dress a few weeks ago to get a dress for a wedding. I can't say enough about Kim. W and the other young lady that was there with her. They were patient with my undecided mind and kind. Understanding. Totally recommend them again for any of my grown-up dress needs. My dress I gorgeous and I'm going to look super cool and hot at my event. Thanks, ladies. Keep on rocking the amazing customer service.

Reply from NewYorkDress.com
I love the dress, the quality is perfect and the shipping was fast. The dress is true to size. It fits my daughter's frame perfectly.

Reply from NewYorkDress.com
Hi
I was happy for services done the customer service was helpfull and cooperative the product was nice and arrived on time
Thank you all

Reply from NewYorkDress.com
Love love love the dress❤️💃it fitted me nicely little big in the bust but not a major issue arrived on time and price wise was worth it❤️

Reply from NewYorkDress.com
Ericka at the New York showroom was great, she helped me all along the way of finding the perfect dress and was so kind and accomodating. Very professional place!

Reply from NewYorkDress.com
I bought a two-piece dress and I bought a Small-size outfit. However, my top size is XS and my bottom size is Small. I really hoped I could select different sizes for the top and bottom to fit better. I ended up paying more by taking the top to a tailor to make it fit.

Reply from NewYorkDress.com
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