NewYorkDress.com Reviews 

2,154
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.

Company replied

Rated 1 out of 5 stars

Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was... See more

Company replied

Rated 5 out of 5 stars

Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Ki... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Located in the heart of New York City, the largest fashion capital in the World, NewYorkDress has one of the largest and most stylish selections of dresses on the Internet. With over 18-years in the prom, homecoming, and specialty dress business, NewYorkDress has risen to a category of its own. NewYorkDress knows that glamour isn't just for celebrities. We make glamour accessible to every woman, via our wide variety of cocktail dresses and evening gowns.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(2,154)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Good service! There was a question on sizing and they contacted me quickly and sorted it out! The dress arrived in two days! Fast and friendly service! The dress is Excellent quality and beautiful! I will order from New York Dress again!

October 7, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your awesome review! We're glad you had a great shopping experience with us.

Rated 5 out of 5 stars

Satisfied and very happy

My first dress from NYD was 12 years ago for my wedding. It was absolutely stunning, unique and quality. The same as on the pictures.
Now I ordered two dresses for my friend wedding. They are absolutely gorgeous. The service, quality, price, delivery 10 out of 10, the same as 12 years ago. Thank NYD so much.
Highly recommend

October 7, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you had a great experience shopping with us!

Rated 5 out of 5 stars

Neema was absolutely amazing!

Neema was absolutely amazing!! She quickly understood my style and the best fit for me. I had been dress shopping several times but couldn’t find anything. Me and my daughter in law found the perfect dress with her help in just one visit over a few minutes. She pulled a very beautiful dress that was very reasonably priced and looked good with our body types. I’m referring everyone!!

September 30, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review! We're glad you had a great experience shopping with us!

Rated 1 out of 5 stars

Tthe glitters falling off the dress…

Tthe glitters falling off the dress when it take it out the bag,and it's not true to size i went up one size and i didn't have to try on to know it wouldn't fit..'(

October 4, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so sorry to hear your order was not as expected. It looks like you spoke to our customer service team and they were able to assist you with a return.

Rated 5 out of 5 stars

Extremely happy with my shopping…

Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Kim and James were not only polite, friendly but also very helpful with making a tough situation, easy !! Will definitely buy my next dress need with them ! The dress is exactly what they promised and fit so beautifully. Excited to wear this dress in my Sons upcoming Wedding. Would definitely recommend NYDress. 🤟

September 28, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review about your experience in our showroom!

Rated 5 out of 5 stars

The dress is absolutely gorgeous

The dress is absolutely gorgeous. It fits like a glove and is very high quality. I can’t wait to wear it for my company holiday party and New Year’s party. Thank you

October 4, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review!

Rated 1 out of 5 stars

I bought 4 dresses

I bought 4 dresses, but only 1 of them fits, even though I ordered based on the size chart for each dress. Unfortunately, I didn't notice their policy of no exchanges or returns on sale items. I had planned to buy more dresses from them after this first order, but I think this will be my last time ordering from them.

October 1, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so sorry to hear your experience was not as expected. Our return policy is listed in multiple places on our website and we regret to hear you may have overlooked this. We are unable to find a recent order with the contact information provided.

Rated 5 out of 5 stars

Great experience

My visit to the door was nothing short of amazing. I was there with a bridal party and our stylist Kimberly was such a pleasure to work with. Our bride showed her what she was looking for and she immediately came back with options. She is knowledgeable about the dresses and just made the entire process seamless. Our bride was able to find a style that she liked and I was able to purchase my dress that same day!

It was truly a great experience.

September 29, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for your kind review! We're so glad you had a positive shopping experience with us.

Rated 5 out of 5 stars

Prompt delivery!

Prompt delivery! Dress is even more beautiful than photo. Also included a garment bag.

September 30, 2024
Unprompted review
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Reply from NewYorkDress.com

Thanks for the review! We hope to work with you again soon!

Rated 5 out of 5 stars

OMG!!!!!

The dress is so gorgeous in person and on me. I would love to share pictures of me on the red carpet for the company to use.

September 27, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for the kind review!

Rated 5 out of 5 stars

Highly Recommend

very prompt in answering back and making sure that their customers are satisfied. Very beautiful dress!!! I highly recommend them and shipping was VERY fast as well!

September 26, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for the lovely review!

Rated 5 out of 5 stars

Beautiful evening gown and it fits perfectly!

I found NewYorkDress.com when searching for a formal evening gown. I loved the selection! I ordered a navy-blue sequined dress, floor length (La Femme brand) in size 12. I am 5' 11", 180 lbs, D cup. It fits perfectly! I can't wait to wear it! The online ordering process was very easy, and I received my dress in less than 1 week. :)

September 22, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you for sharing your positive shopping experience with us! We hope to work with you again soon!

Rated 5 out of 5 stars

This dress was worth every penny!!!

This dress was worth every penny!!!! I received it in record time and the service provided to change my address and get it sooner and in well enough time for the event was exemplary by the NYDCo rep! I’m am beyond delighted with the dress; quality fit AMAZING!!!!

September 25, 2024
Unprompted review
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Reply from NewYorkDress.com

We're so glad you enjoyed shopping with us! Thank you for your kind review.

Rated 1 out of 5 stars

The US dress size is not correct

The US dress size is not correct. I wear a size 8 and it did not fit and because it was a sale item , it cannot be returned, exchanged nor can you get any store credit .
Why would one even take a chance? The shipping charges are about $12 !

September 19, 2024
Unprompted review
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Reply from NewYorkDress.com

We are so sorry to hear the dress did not fit. In order to determine your size you would need to use the size chart located on the dress page based on bust, waist and hips. Each designer carries a different chart. Customer service is our top priority and we will reach out to you for a solution.

Rated 5 out of 5 stars

The dress looked spectacular on my…

The dress looked spectacular on my daughter for her 15th birthday party, just like the model on the dress, everything was identical! It is a beautiful dress just like the photo of the model. We are happy with our purchase, it was the best choice.

September 21, 2024
Unprompted review
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Reply from NewYorkDress.com

Thank you so much for your kind review!

Rated 1 out of 5 stars

I bought the dress for my wedding but…

I bought the dress for my wedding but the Sequins are falling off the dress all over the place, my dress sleeves are getting caught on the sequins everywhere my arms touch and it’s a very poorly made dress. I am very disappointed and I want to return this dress for a full refund. ORDER #531462

September 22, 2024
Unprompted review
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Reply from NewYorkDress.com

We are so sorry to hear this! We are unable to locate your order with the information provided. Please contact us to 212-594-3600, sign on to live chat or email us to info@newyorkdress.com so that we can provide a solution fo this matter.

Rated 1 out of 5 stars

I bought 2 dresses that are poorly…

I bought 2 dresses that are poorly made. It’s nothing compared with what they have on website.
I tried reaching them so I could return but they have not returned any of my messages.
Price is over rated for what the dresses

September 15, 2024
Unprompted review
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Reply from NewYorkDress.com

We are so sorry to hear this. All emails are responded to with 24 business hours. Our team will be in touch shortly to offer a solution for this matter.

Rated 1 out of 5 stars

Ordered 2 different dresses

Ordered 2 different dresses, same size. One fits tight from waist and loose on shoulder/top. The other one is tight on the chest and loose on the waist. I didn’t read the return policy and can’t exchange since they were both on sale. Now Im stuck with 2 different dresses that neither fit

September 15, 2024
Unprompted review
NewYorkDress.com logo

Reply from NewYorkDress.com

We're so sorry to hear your order was not as expected. It looks like the dresses you chose are two differently styles in regards to shape. Please contact us to speak to our team so that we can try to find a solution for you. Our email is info@newyorkdress.com or you can call us to 212-594-3600.

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